New Reviewer

Liars Liars Liars!!

In December of last year My Dad, Mom and I went to Clay Cooley Nissan to look at a slightly used Nissan Versa because I had just totaled my brand new 2018 Mitsubishi Mirage G4 and unfortunately did not have rental on my insurance so I was without a car completely. We went there with the idea of just putting 2000 down on the car to hold until my Mitsu was cleared off my credit and my credit score would be up so I could then finance it. Upon arrival we were never even showed the used car because Brandon the car sales guy said he thought he could get me in a brand new one that day even though the other one hadn't cleared yet, so that's what we tried at first. After sitting there for almost five hours and please keep in mind that I am 45 and the only reason my parents are there is to help me with the down payment. My Dad is fighting spinal Cancer and had just had chemo that day and my is legally blind with no Drivers Licence. Finally Brandon comes back and says that he can't do it with just me on the loan until the other car is cleared off of my credit and that if just one of my parents would co-sign for a couple weeks until the car is off my credit that we could come back up there and they could refinance it no problem at all. So my Mom agrees to co-sign and we then wait another 2 hours and finally they come back with two papers, one for 600 a month with both of us and the other one with just my Mom for 386 a month. And then they told us again that it would only be for a couple weeks and they would get the car refinanced in my name. So we agreed to do it just in my Mom's name and then go back up there. So we wait another hour and a half and finally Mo the Finance Manager comes out with all the paperwork for my Mom to sign and as she is signing both her and my Dad ask Mo again if this is only for a couple weeks and he finally tells us the truth that no that would be impossible because it takes 6 weeks to get it through financing but he then promises that once we pay the first car payment that yes we can come up there and get the car refinanced in my name only. So after we left and stopped to get something to eat we all three just had a really bad feeling like we had just gotten completely screwed and and bamboozled so the next day I talked to one of my co-workers and they informed that they used to be a car sales manager and we definitely were screwed so I called back up there and talked to Customer Care Manager Carolyn and the GM Carey and Mo and asked if I could just take the car back and was told yes but that I would loose the 2000 we had put down on the car. Then of course we were promised again that they would be able to either get me on the loan or in another car but that they would make it right. So finally we went back up there after paying the first car payment and my Mom and I sat there for another 4 hours and Mo really did try to help me, he tried everything and cannot get any lender to approve me or me and my mom on any loan and the the company that we already have the loan with won't add me either. So now they want me to just stay stuck paying and driving my Mom's car because they can't do anything that they promised. at this point all i want them to do is buy the car back from my Mom so it is off here credit and I can be free to go back to Don Herring Mitsubishi who already has another bran new car waiting for me in JUST MY NAME at a payment i can afford. Don't understand why Clay Cooley cannot do that but they could at least make it right so i can go there and they are refusing. they are liars liars liars!!! Any help would really be appreciated.
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#1480977 Review #1480977 is a subjective opinion of poster.
Clay Cooley Nissan Galleria Deal
Reason of review
Poor customer service
Preferred solution
Take the car back and off of my Mom's credit or get me added to the loan or in another car

Clay Cooley Galleria Prize giveaway a Scam!!

Clay Cooley galleria- waste of my time..stupid cash giveaway flyers are scam.Only a way to get customers to get to the store..if you say you're not interested in only get a $5.00 walmart gift card.. I talked to another person on the way out..Same thing..don't waste your time driving there.
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#1180361 Review #1180361 is a subjective opinion of poster.
Dallas, Texas
Clay Cooley Nissan Galleria Deal
Reason of review
Not as described/ advertised

Never go to Clay Cooley

I was told that my credit was good enough for the car I want when I arrive at the dealership I was hustled and put in something that I don't like payments to high I told my sales man that I didn't want a payment over $500 dollars I told him want I want he told me that he was 100% that he could make it happen with my credit score. My paper work was lost the sale manager told my salesman to tell me to singe right or find me a way home.
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#1055245 Review #1055245 is a subjective opinion of poster.
Clay Cooley Nissan Galleria Customer Care
Reason of review
Pricing issue


Top Clay Cooley Nissan Galleria Services

Deal, Customer Care

Related Companies

Clay Cooley, Clay Cooley Nissan Of Dallas, Clay Cooley Mitsubishi, Clay Cooley Chrysler Jeep Dodge Ram, Clay Cooley Chevrolet


Clay Cooley Nissan Dallas is a car dealership which specializes in sales of new and pre-owned vehicles. The company was founded by Clay Cooley in January 2010. Its headquarters is based in Dallas, Texas, United States. Clay Cooley Nissan Dallas serves the DFW area including Mesquite, and Grand Prairie. It offers vehicles with van, truck, sedan, and SUV body styles. The company finance department helps to fill out an application form and get a car loan. There is a free tool to calculate interest rate, amount of loan, and monthly payments. Clay Cooley Nissan Dallas offers repair and inspection services including oil changes and transmission replacements. Customers can order genuine OEM parts and accessories for most Nissan models.

Clay Cooley Nissan Galleria reviews and complaints

Clay Cooley Nissan Galleria is ranked 1021 out of 4362 in Dealers category

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