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Clay Cooley Hyundai Of Rockwall

Clay Cooley Hyundai Of Rockwall

www.rockwallhyundai.net
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2.7 out of 5
Based on 1 review from registered users.
2.7
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1 rated review | Is this your business?
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Clay Cooley Hyundai Of Rockwall Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Clay Cooley Hyundai Of Rockwall has a 2.7 star rating based on 1 customer review. Consumers are mostly neutral. Reviewers value Diversity of Products or Services and Location. Customers report dissatisfaction with Customer service and Discounts and Special Offers. The price level is low.

Key Takeaways for Future Customers

  • Location and product variety are noted strengths in Clay Cooley Hyundai Of Rockwall reviews.
  • Expect low price levels but mixed service experiences.
  • Ask clear questions about trade-in values and discounts up front.

Negative Feedback / Risk Areas

  • Reports of being sold a hail damaged new car and slow resolution.
  • Lack of transparency on trade-in appraisal and payment terms.
  • Recurring customer complaints about customer service and offers not honored.

Positive Feedback

Longtime customers praise friendly service staff, naming Danny and Skipper, and polite, attentive service during maintenance visits.

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Ashley w Ala
map-marker Rockwall, Texas

Sold a hail damaged new car

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2.7
AI Highlights
  • - Brand-new car with 13 miles has hail damage.
  • - The damage was not disclosed, and no discount was offered.
  • - Bought at night, damage wasn't visible.

I was sold a brand new vehicle with 13 miles on it and it has hail damaged. I bought it at night so even under the lights it was impossible to see.

They did not disclose this information and it was not even discounted! I have been trying for over a month to get it fixed!

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Anonymous
map-marker Pecos, Texas

Absolutely Amazing!

AI Highlights
  • - After 3+ years, I feel well treated at Clay Cooley Hyundai of Rockwall.
  • - Danny and Skipper listen and answer questions; staff greet me with a smile.

After over 3 years of service, I have to say, without a doubt, Clay Cooley Hyundai of Rockwall really rolls out the red carpet for you! Danny and Skipper have always taken the time to listen and answer any questions I might have about my vehicle.

Every time I have gone in for service, the entire staff has greeted me with a smile and is very polite. Can’t tell you how much I appreciate all of you.

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Anonymous

Unethical

AI Highlights
  • - Trade-in is a 2011 Mazda 3i Touring with under 36,000 miles.
  • - Dealer required $1,000 down with the trade-in and gave no appraisal or payment details.

Applied for a used car and wanted to trade in my current car. Now my current car is a 2011 Mazda 3i Touring with less than 36,000 miles.

The salesperson texted me back stating that with the trade in they would still need $1000 down - never told me what my car was appraised at or what my payments would be. Why would I drive over 2 hours when they can not give honest numbers to anyone. very disheartening dealing with a dealership who seems to try and scam the average buyer.

Not happy at all with them and it seems they can not be upfront and honest. So so so not happy.

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