New Reviewer

Not trustworthy too long very unhappy

Clay Cooley Chrysler Jeep Dodge Ram - Not trustworthy too long very unhappy
I sent my truck to repair they change the turbo on it $2500 last me one day the second day I have to same issue the light came on again what’s going on
View full review
ID
#1521101 Review #1521101 is a subjective opinion of poster.
Location
Southwest Dallas, Texas
Reason of review
Bad quality
New Reviewer

DONT PURCHASE FROM CLAY COOLEY

Clay Cooley Chrysler Jeep Dodge Ram - DONT PURCHASE FROM CLAY COOLEY
I had the worst experience with clay cooley dealership. I went in on New Years day 2019. Asked for a Chris Howell, well Chris was with a customer so he sent us Breena Stoner. I told Breena that we had a pre approval letter from Capital One(capital one listed them as the dealership tp buy from)I also told her I was there to look at a used SUV and was told that the specific SUV was sold the Saturday before. So she asked what I was looking for in a vehicle. SO I specified I wanted a back up camera, Bluetooth and 3rd row seating. So she brings out a 2018 dodge journey and we go for a test drive. It had a 3rd row and back up camera. I asked if it had Bluetooth, she stated it did. After the test drive we go and she works her numbers. She comes back with the numbers and monthly payment. Well the payments were high and I told her id rather look into something used. Well she said that the bank would only allow us to purchase a new vehicle. So we think about it and I thought ok it has everything I want and its a new vehicle so why not. Well we go to financing and I noticed they added an extra $3k for warranty. Which was not told and was just added. I kept only because we would eventually need cause it is a dodge. ok so we go home with a new 2018 dodge journey. We are happy as can be, until we try to connect my phone to the Bluetooth.... NO BLUETOOTH FOUND!! That same night I was on their website and noticed that the price was $18,948(we paid $25k), i emailed her regarding the price difference and no response. So the next day I call her the next day and she said she'd call me back in 10 minutes... 4 hours passed and still nothing, so I drive over there to get her to connect my phone to the Bluetooth(I forgot to tell her about the price difference) so Again she was with a customer so would come to me asap. 30 mins later and still nothing. SO my husband and I left as he had something to do. The next day i make my husband call the dealership to tell them what happened with the car experience. They tell my husband what can they do take make up and so he tells them tint, gas and oil changes. SO they agree. So 3 days later i go(on a Saturday) to get the tint done, well they turn me away. They say come back Monday, Tuesday and Wednesday. So my husband takes Wednesday morning and they turn him away too. Finally I got fed up and went to the sales manager Pedro and told him that i was fed up and didn't want the truck after all. Well his response was that I needed to call Capital One and do a voluntary repossession. Of course we couldn't do that because that would ruin my husbands credit. I have learned from this bad experience to do my research before purchasing a vehicle, Make sure that all my wants are actually on the vehicle. OH AND GUESS WHAT?! THE USED VEHICLE WAS NOT SOLD AND WAS STILL ON THE LOT on JANUARY 17, 2019. I WAS LIED TO and CHEATED. DO NOT BUY FROM CLAY COOLEY!!!
View full review
1 comment
#1636607

Uninformed purchaser, sounds like the dealer did such but the op was at fault here too

ID
#1457913 Review #1457913 is a subjective opinion of poster.
Cons
  • Worst place ever
Reason of review
Poor customer service
Loss
$10
Preferred solution
Price reduction and change out stereo with one with a bluetooth. Or switch 2018 to 2019 and have bluetooth
New Reviewer

Class Action Law Suit ? There are so many things wrong here