Update by user Jul 14, 2018
Let me just mention, I have Several text messages from these people and not once did they ever say they were still working on my loan until I asked for my loan documents. And once I gave them my loan payoff information, they NEVER mentioned it was an issue with no DL.
I wouldn't have even taken the car because I knew it would take me another 30 days to get my DL renewed. Had they been honest up front, I would have either waited to purchase or went somewhere else with my money!!!!
Original review posted by user Jul 14, 2018
On 6/28 saw a car I really liked, a small SUV. Filled out the application onlime the night before and was contacted by a guy named Stewart or STU as he called himself. Told me I was approved and to come in that day because Chevy was helping with down payment assistance. So, i got off work and took an uber almost 45 mins away. I knew my credit was poor and I had DL issues, but he assured me he could help..I texted him this info before I went out there. After several hours there, they give me a 2018 Chevy Cruze.. great...not the car i had hoped for but its new. I signed my paperwork and that was that....so I THOUGHT! A week later, i txt and ask for financial documents because they never gave them to me. I spoke to Thai Nguyen in the financial department and he said the deal wasnt even completed..the bank needed proof my other loan was paid off...ok cool..sent it over next day. I thought that was the end.. NO! These SOB call me 3 weeks later saying they need the car back because the loan company wouldn't sign off on loan because of no DL...i had until Monday to return the car...this was 7/12...Im pissed and confused by this time...on 7/13 a guy named tony calls and says we need the car back today!!!! WTF! I've had the car almost a month smh...i take the car back and these idiots say they can get me in another car! Are you stupid? No...luckily..they refunded my down payment ..its on my credit card..so lets see in a few days if i get my money back! If not, im calling my lawyer.