Anonymous

Horrible

After 6 months of tussling with this Cadillac srx Engine malfunction now the thing will not park car is always saying that i need to shift to park when i have already placed it in park after stopping at my local store getting gas i left the pump inserted in the tank ran inside to pay and i look back and the car was rolling off by itself thank God i caught the vehicle in time before it ran into other cars the cashier immediately turn the pump off for me so i wouldnt blow the store up called Cooley and again i get in touch with inexperienced people who show no empathy im so over this *** Sarcastic
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Sharmaine B Uru
map-marker Irving, Texas

This place is a JOKE AND SCAMMERS!!

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Updated by user Jul 14, 2018

Let me just mention, I have Several text messages from these people and not once did they ever say they were still working on my loan until I asked for my loan documents. And once I gave them my loan payoff information, they NEVER mentioned it was an issue with no DL.

I wouldn't have even taken the car because I knew it would take me another 30 days to get my DL renewed. Had they been honest up front, I would have either waited to purchase or went somewhere else with my money!!!!

Original review Jul 14, 2018
On 6/28 saw a car I really liked, a small SUV. Filled out the application onlime the night before and was contacted by a guy named Stewart or STU as he called himself. Told me I was approved and to come in that day because Chevy was helping with down payment assistance. So, i got off work and took an uber almost 45 mins away. I knew my credit was poor and I had DL issues, but he assured me he could help..I texted him this info before I went out there. After several hours there, they give me a 2018 Chevy Cruze.. great...not the car i had hoped for but its new. I signed my paperwork and that was that....so I THOUGHT! A week later, i txt and ask for financial documents because they never gave them to me. I spoke to Thai Nguyen in the financial department and he said the deal wasnt even completed..the bank needed proof my other loan was paid off...ok cool..sent it over next day. I thought that was the end.. NO! These SOB call me 3 weeks later saying they need the car back because the loan company wouldn't sign off on loan because of no DL...i had until Monday to return the car...this was 7/12...Im pissed and confused by this time...on 7/13 a guy named tony calls and says we need the car back today!!!! WTF! I've had the car almost a month smh...i take the car back and these idiots say they can get me in another car! Are you stupid? No...luckily..they refunded my down payment ..its on my credit card..so lets see in a few days if i get my money back! If not, im calling my lawyer.
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Reason of review:
Poor customer service
2 comments
Guest

What the *** did Clay Cooley reply? Hey, Clay, why did you give him the car to begin with? Clay Cooley lives in an 11,000 square foot mansion off of Northwest highway, by the way.

Guest

You have the worst possible driving record, lousy credit, and who knows what other detrimental issues and you are blaming somebody who tried to help you ? You make me want to puke and I hope you don't live within 500 miles of me because you probably can't drive even when you are sober and someone hands you another car.

You're lucky they didn't send "Tony" to take it from you.

Are you stupid ? (your question, not mine)

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cl P

Clay Cooley in Irving Texas, RUN FOR YOUR LIFE

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As all car dealerships, there is a bait and switch that takes place, and we informed the new sales person that we were not going to wait for hours, and needed an answer ASAP or we would be happy to find another source for purchasing our car. The Bait and Switch did indeed take place. Garrett has a lot to learn when it comes to listening to your client. The Finance Manager thought he could talk the bad news away and was most rude and condescending. Thus my comment to him when he was following us out of the building, asking us to please listen. I turned and informed this person that I was not an unintelligent women, and he need not speak to me as though I was ignorant. Stay away from this group of merry men. The dealership was dirty, bathrooms almost unusable and the I think the receptionist needs to find a new line of work. Not at all what Clay Cooley represented in the commercials on television. RUN FOR YOUR LIFE.
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Cons:
  • Not honost
Reason of review:
Problems with payment
Anonymous
map-marker Irving, Texas

Customer Service

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I purchased my 2017 Chevy Cruze in October 2016! We where happy with the purchase and our Salesman Roland. He advised us that there Customer Service was top notch and there Service Center was the best. Well let me start by saying the Customer Service has been horrible in all faucets of this Dealership. Why do you ask! Well let me tell you, my car had to go to the Service Center. Needless to say it was there for 5 weeks and I was told so many different stories that would be done and I have to say nothing that was promised was done. My brand new car already had a Cracked Piston(Not my fault), it was covered under warranty. The problem is I drive for Uber and that is why I bought a brand new car. So I wasn't able to work for 5 weeks! However GM did make to car payments for us (Very Nice). I'm the bread winner of the household, so we had lot's of bills they total about 2500 plus a Month. So now we are struggling to make double payments on our stuff because we bought a lemon ( Ok that is what I think LOL). So let's go back to the beginning! When we went to the finance department the young man there and my husband where chatting and he said he likes to give back to Police and Veterans , so he was going to give us Roadside assistance and coverage on our tires because my husband was a 12 year Navy Vet! He said we can use it anywhere (Discount tires or whomever sold that brand of tires). We said WOW that is awesome, thank you. Well I just found out that we paid ($1400) for it and it wasn't given to us. So today I went to get a tired repair at Discount Tires and it seems I was never given a number to call for said repairs and they said everyone in Finance is busy. So once again I get the bad end of the stick! I'm so upset and this Dealership and how we have been treated after we signed the dotted line. I feel once we give them our money, we are nothing to them. I have such a bad taste in my mouth through this whole experience. It just saddens me!
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Loss:
$2400
Reason of review:
Poor customer service
Marshella Wux
map-marker Dallas, Texas

Bad Customer Service Chevy Galleria

We bought a corvette about a week ago and asked for a second of key. The sales rep said we have to pay for it and when we told him we will file a complaint. He then called us back and said the dealership will pay for it and set us up for an appointment to have it programmed. Also, the car smelled of gas and we had it checked and our mechanic told us there's a leak. When we got there, the manager changed his mind and told us that we will have to pay for the key. We were furious because of our time wasted and was misled by the dealership. However, the sales rep did the right thing by paying for our set of key. Regardless, the manager was rude and obnoxious. I wouldn't recommend this company to anyone at all
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Cons:
  • Attitude of the management
Reason of review:
Poor customer service
Anonymous
map-marker Commerce, Texas

Clay Cooley Chevrolet - Transmission Repair Review from Commerce, Texas

My transmission went out on the day I signed papers , they kept it for a month and finally got it back and they made it worse and I can't even talk to anyone because they just keep sending me to someone else ...this place is a crook and ripoff and I hope it gets shut down today ...I will be making s Facebook page and a BBB complaint and any other complaint I can , please stand beside me and let's see if we can fix this problem
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Reason of review:
Poor customer service

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