roger b Eru
map-marker Laguna Beach, California

Over charged 260% on materials

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Classic Plumbing Systems - Over charged 260% on materials
Updated by user Aug 31, 2019

They did not reply to any of this complaint, no explaination, just ignored the issue, and said PAY OR COLLECTIONS. I finally paid the $37 remaining because I'm not gonna get on a plane and go back there to personally argue with them about the inflated mat'l charges.

I'm partly at fault for not asking for an estimate first anyway, so they could have "Technically" charged me whatever they wanted (which is what they did) no matter how much. But...the "UNIVERSE" will even things up I'm sure, it always does, and I don't wanna be them when it comes "Knocking" to even the score.

Original review Aug 01, 2019
Business is in Mahomet Illinois 61853 When I reveived their invoice for $206.50 and I questioned the amount for materials because it looked like a lot for what they bought to fix the leaky pipe. When I sourced out the cost it came to $40.00 (rounding off some figures) which is quite different than the amount they charged me which was $94.00. Now since I’m an absentee landlord unable to do the work myself, I just told them to fix the leaky pipe without an estimate first, thinking that they are a credible, honest business doing business in a fair credible manner. Should have asked for an estimate first! My fault! I wasn't satisfied with that info only, so I called Ace Hardware in Mahomet Illinois, and got the cost of materials if bought there: I have no problem with you charging a little bit more for getting the parts etc., but I think there's a big difference between $40 (actual average cost) and $94.00. SEE PICTURE- That's what cost me $206.00 to have put in. Dielectric Union ....7.59 x 2 = 15.18 1/2" Ball valve.........................12.00 Close Nipples 4.00 ea............... 8.00 1 ft Copper pipe.........................1.39 TOTAL....................................$36.57 Basically they’re charging me a 260% markup on materials, is that fair? So I sent them a check reflecting a 50% markup on materials (36.57 x 50% = 18.26 (but I'll round it off to $20) which totals *$56.57for mat'ls which if feel is more than fair, and told them if they could support that figure of $94.00 for material expenditures with recieps, we'll re-figure my payment. They just ignored my letter and set me a note back saying “Pay the additional $37.43 or it will go to collections. I paid it and wonder if the $37 is worth being exposed and pourlly reviewed on every complaint site, contractor’s board, Angines List, and BBB site I can find. GET AN ESTIMATE FIRST!
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Reason of review:
Pricing issue

Preferred solution: Price reduction

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