Classic Collision
Classic Collision Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Classic Collision has a 1.0 star rating from 3 reviews; overall sentiment is negative with reports of poor customer service, high pricing, and unresolved payment issues despite 100% saying they would likely recommend.
Key Takeaways for Future Customers
- Check Classic Collision reviews and verify estimates with your insurer before approving work.
- Document communications and expect delays on repairs and payments.
Negative Feedback / Risk Areas
- Repeated complaints about poor customer service and lack of callbacks.
- Allegations of inflated estimates leading to totaled claims and denied refunds or billing resolutions.
- Poor quality control with multiple reworks and alleged vehicle misuse.
Positive Feedback
No clear positive themes appear in the provided reviews; consumers report dissatisfaction with discounts and offers.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Classic Collision has a 1.0 star rating from 3 reviews; overall sentiment is negative with reports of poor customer service, high pricing, and unresolved payment issues despite 100% saying they would likely recommend.
Key Takeaways for Future Customers
- Check Classic Collision reviews and verify estimates with your insurer before approving work.
- Document communications and expect delays on repairs and payments.
Negative Feedback / Risk Areas
- Repeated complaints about poor customer service and lack of callbacks.
- Allegations of inflated estimates leading to totaled claims and denied refunds or billing resolutions.
- Poor quality control with multiple reworks and alleged vehicle misuse.
Positive Feedback
No clear positive themes appear in the provided reviews; consumers report dissatisfaction with discounts and offers.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
They lied about the condition of my car and State Farm agreedand wanted to give me $9,135.50.
- - Sharon Stevens says Classic Coillsion inflated repairs and totaled her 2012 Dodge Durango.
- - She was told to accept the offer or pay out of pocket.
My name is Sharon H Stevens. I'm 65 years old and I purchased my car in 2012.
I named my car Black Beauty.
I was in an accident and was liable for the other person's car. The problem was the insurance on my car and the company that inspected it. I have complete full coverage on my vehicle with State Farm Insurance.
I drove my car to the body shop called Classic Coillsion expecting an honest review of the damages. My insurance company State Farm agreed with the decisions of the body shop inspectors.
They actually totaled my car!
Let me remind you that I drove my car to Classic Coillsion. However they claimed my car was totaled.
Their description of my car was that it had holes in the radiator and damage to the under pinning. These statements are untrue. My bumper was completely separated from my car when I drove it to them.
Actually, it was in the truck of my car. These last two statements are correct.
The claims agent was no help and offer me the same information about the totality of my vehicle. She quoted policies with little or no recourse.
Classic Coillsion inflated the cost of the repairs which placed my car in the catorgy of "totaled." My car is a 2012 Dodge Durango. Yes, it is 14 years old with over 130,000 miles on the odometer.
It's a smooth driving car.
State Farm rating of my car was: the engine received a very good rating. The transmission received a very good rating. The front and back tires also received a very good rating. Why did they totaled my car?
The insurance agent explained that once Classic Coillsion deemed my car totaled my only recourse was to accepted their offer and relinquish by car to them or by my car back from State Farm if I wanted to keep it.
I wanted my car repaired at a reasonable price.
Classic Coillsion saw a 65 year old woman and decided it was in THEIR best interest to total my car. The assumption was I would take the check and run. I faithfully paid my insurance premiums every year. I trusted that State Farm would be honest and fair with me.
They did neither.
I am very disappointed with State Farm Insurance and Classic Coillsion. They are only interested in the bottom line.
Then I was informed that if I didn't accept the offer; State Farm would not pay for the repairs to my car. I did not accept their offer. I now would have to pay out of pocket.
I'm calling my lawyer.
Consumers beware, run do not walk, take time to review the consumer reviews for anything you plan to insure, buy, or need repairs services to your homes, vehicles or personal property. These two companies are working together to increase their profits.
They are not working with integrity, honesty, and trustworthiness their advertisements convey to consumers!
- Deceptive inspections and inflated costs
Preferred solution: I don't trust this company anymore. I want nothing from them.
User's recommendation: I do not recommend Classic Coillsion to anyone.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHave not received a call back
- - Vehicle repairs were completed.
- - Adjuster said the supplement was approved; payment would follow.
- - Payment not received; issue remains unresolved.
Done repairs on a customers vehicle. Adjuster told me supplement had been approved and would be issuing payment.
We released it on good faith and have yet to have payment. I have spoke with the adjuster several times and emailed him. Have emails of him reading messages but will not respond to me now have called 1800 number several times to which no one calls me back.
This has been going on since march of 2023 and its now December and it still has not been taken care of. never again
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mount Pleasant, South Carolina
RED IS NOT YOUR COLOR
- - Zero stars; photos show it.
- - Took car twice; still not right.
- - First attempt admitted wrong; reds still don't match; can't reach upper management.
IF I COULD GIVE ZERO STARS I WOULD! THE PICTURES TELL THE STORY.
TOOK CAR TWICE AND STILL CAN'T GET IT RIGHT, NO RESOLUTION YET.
THE FIRST ATTEMPT, THEY ADMITTED IT WAS ALL WRONG, BUT STILL TRIED TO PASS IT OFF AS GOOD (SOLVENT POP ALL OVER HOOD, RUN ON HOOD, HAD THREE COLORS OF RED BETWEEN THE HOOD, HOOD SCOOP AND BUMPER, HAD TO RESCHEDULE TO BRING IT BACK FOR A SECOND TRY. THE REDS STILL DIDNT MATCH, EVEN THOUGH THEY ARGUED THAT THE DID, YOU BE THE JUDGE (LOOK AT THE PHOTOS) CAN'T GET UPPER MANAGEMENT TO CALL ME BACK
- Cant get paint to match
Preferred solution: Full refund
User's recommendation: RUN AWAY AS FAST AS YOU CAN
Lake Worth, Florida
Repairs done done
Truck dropped off its been there over two months still not done still have at least two weeks more .
Placentia, California
Classic Collision drove a Corvette to death instead of replacing the window
- - The shop took the Corvette for joy rides and caused major damage.
- - Evidence shows 20+ miles driven, inconsistent stories, and no apology.
They were supposed to leave the car in the parking lot and allow a third party glass company replace the passenger window that was shattered. Instead they took the car out on numerous joy rides and ended up destroying it. One day they called the customer and said the car was ready for pick up. The next morning they called back and said it was on the back of a flat bed town truck and engine parts were falling off and leaking out but they "weren't going over 100mph or doing anything crazy." They assured the customer that they would cover all necessary repairs and not to worry about anything as this just happened during their normal test drive route.
Of course when the initial estimate came in at over $5,000 they decided not to fix it. Further investigation revealed that the car most likely hit a low object like a curb or went off the road. The steering rack was smashed into the front of the engine and caused a lot of damage. Current estimate is that the car will be a total loss.
Their own odometer photos show that the car was driven over 20 miles! Numerous eye witnesses saw the car out on different days. There are lots of security cameras around. Despite the irrefutable evidence they have taken over a month to admit to taking the car out at least 3 different times and driving over to the next city.
What really happened? We may never know. What we do know for sure that shop manager was on vacation, the employees had a lot of fun in the customer's Corvette, and now they're refusing to take responsibility. They cannot even tell the same version of the story twice so it's impossible to believe anything these crooks say.
The customer still has no car, compensation or even an apology. I would avoid this company at all costs. Avoid GEICO insurace, too. These people are a GEICO guaranteed ARX shop and GEICO has been equally worthless in coming to an acceptable resolution.
I'm so sorry that happened to you and the loss you incurred from the misuse of your car. I empathize with you, because you gave Classic Coillsion your car and trusted them to repair it not to use it to totality with a financial loss.
I took my car from them after one day. They inflated the cost of the repairs and State Farm offered me the monetary amount for the value of my car as mentioned in my review.
Once Classic Collision totaled my car State Farm gave me two options. I take their monetary value of my car and they keep my car or I could buy my car back from them and I still would have to pay for the repairs myself.
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New commenter here. A car can be totaled for two reasons.
One, safety/inability to make the car road-worthy OR the cost to repair exceeds the Kelly Blue Book value. Your 14-year old modeled car has a KBB value of $7700 to $8500. The reason it was suggested to get other estimates was IF you get quotes MUCH lower than that, you win. Why you refuse to is confusing.
It also is not too smart disparaging CC and/or your insurance company. Your lack of insight may just get your policy canceled for your next car.
The question is: why does my situation concerns you if you are not with Classic Collision? Why are you so concerned about the millions of people who might see my truth, my honesty, and my transparency? I have exactly what I need, their attention and yours.
I’m not concerned. I’m baffled that you don’t understand how auto insurance works.
As a reader here, I see 3-4 examples of truly clueless people each week. You are one of them.
I read your comments. Classic Collision was not truthful about the damages to my vehicle.
I do not needed three or four others estimates. I only needed one honest and truthful inspector and mechanic. Classic Coillsion knew exactly what they had reported about my car, which was nefarious. The integrity and dignity are lacking qualities in your company.
Classic Coillsion did a disservice to this customer. I am just being honest and as truthful as your company was just as deceitful.
I made the comment. I am not with CC.
You are on a third party site that gets 3 million visitors each month. All who can comment. Yes, you do need other estimates.
You cannot make the allegations you are just because you are not getting your way. Prove everyone wrong and get those estimates.
Classic Collision isn’t making one dime if your car is totaled. And the cost to repair exceeds your car’s value.
You have a very poor attitude.
If you feel you are so right, go get 3-4 other estimates to back up your statements. Statements you are not qualified to make.