Classic Collision

IF I COULD GIVE ZERO STARS I WOULD! THE PICTURES TELL THE STORY.

TOOK CAR TWICE AND STILL CAN'T GET IT RIGHT, NO RESOLUTION YET.

THE FIRST ATTEMPT, THEY ADMITTED IT WAS ALL WRONG, BUT STILL TRIED TO PASS IT OFF AS GOOD (SOLVENT POP ALL OVER HOOD, RUN ON HOOD, HAD THREE COLORS OF RED BETWEEN THE HOOD, HOOD SCOOP AND BUMPER, HAD TO RESCHEDULE TO BRING IT BACK FOR A SECOND TRY. THE REDS STILL DIDNT MATCH, EVEN THOUGH THEY ARGUED THAT THE DID, YOU BE THE JUDGE (LOOK AT THE PHOTOS) CAN'T GET UPPER MANAGEMENT TO CALL ME BACK

Truck dropped off its been there over two months still not done still have at least two weeks more .

They were supposed to leave the car in the parking lot and allow a third party glass company replace the passenger window that was shattered. Instead they took the car out on numerous joy rides and ended up destroying it. One day they called the customer and said the car was ready for pick up. The next morning they called back and said it was on the back of a flat bed town truck and engine parts were falling off and leaking out but they "weren't going over 100mph or doing anything crazy." They assured the customer that they would cover all necessary repairs and not to worry about anything as this just happened during their normal test drive route.

Of course when the initial estimate came in at over $5,000 they decided not to fix it. Further investigation revealed that the car most likely hit a low object like a curb or went off the road. The steering rack was smashed into the front of the engine and caused a lot of damage. Current estimate is that the car will be a total loss.

Their own odometer photos show that the car was driven over 20 miles! Numerous eye witnesses saw the car out on different days. There are lots of security cameras around. Despite the irrefutable evidence they have taken over a month to admit to taking the car out at least 3 different times and driving over to the next city.

What really happened? We may never know. What we do know for sure that shop manager was on vacation, the employees had a lot of fun in the customer's Corvette, and now they're refusing to take responsibility. They cannot even tell the same version of the story twice so it's impossible to believe anything these crooks say.

The customer still has no car, compensation or even an apology. I would avoid this company at all costs. Avoid GEICO insurace, too. These people are a GEICO guaranteed ARX shop and GEICO has been equally worthless in coming to an acceptable resolution.