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In February 2013 this customer purchased and paid for in full 5840 Quetzals for an IPhone 5 from a Claro shop to replace an Iphone which was stolen at gunpoint. This new Iphone had the same number as the stolen one. The stolen Iphone was under contract and the contract...
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I didn't like
  • Unfair
  • Most customer unfriendly
  • Too much pricing disparity
#1010079
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Nunca me había topado *** una compañía tan irresponsable como ustedes. Solicité servicio nuevo de Internet *** ustedes y ya van dos semanas y aún no me instalan. Siempre una excusa. Para.colmo solo me ofrecen una velocidad máxima de 1mb. Las compañías de su competencia...
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1.7
#1003585
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I wanted to upgrade my internet from 4 mega to 10 this has been a daily battle with tech support? for more than 4 months everybody in condo has got it even 16 megas its the same line same substation but all im getting is lies more lies every time I call. lady in apt...
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2.5
I didn't like
  • Pathetic service lies and more lies
  • Lack of communication between them
#1002083
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Claro Customer Care Review

#996971
1.0
Worst company!!!! worst customer service!!!!!! Appointments come and go no one ever shows up no phone calls no cancellations on their part This company should not be in business if you can avoid this company do so !!!!
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Claro Customer Care Review

#981771
Lamentablemente es negativa cuando he tratado de cancelar la cuenta porque me mude de PR...me dejan en la linea y luego me transfiere a dept. de cancelacion y indican que no me escuchan....
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Short Review for December 29, 2016, Other

#981725
Claro is a *** it dosent work *** you claro you piece of ***. :)
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Claro Customer Care Review

#980263
1.0
Claro Puerto Rico, is worthless, worst customer service possible and yes they use lots of profanity, no home service for weeks and they expect you to pay in full every month!! Everyone stay away from Claro Puerto Rico!!!!!
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my brother move from Puerto Rico to Charlotte NC. He cell phone service with Claro Cellular contract of two years. we call the customer service because phone will said romping went making a call they reply they was no change for this tittle did we know after...
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1.0
I liked
  • Worst company in the world
  • Worst company in theworld
I didn't like
  • Manager
  • Not recommend anyone
  • Terrible customer service
#890008
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Claro Internet Service Review from Bogot, Distrito Especial
Terrible service, the Internet hasn't been working for a week and these Mofos keep you on the phone trying desperately not to send a technician when clearly the properly is physical... Never again OBSCURO!!!
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1.6
I liked
  • Movie channels
  • Hd channels
I didn't like
  • Bad phone
  • Terrible customer service
#883892
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JUST BOUGHT A UNLOCKED CELL AND THE MANAGER OF THE MAIN BRANCH PROVED TO BE THE MOST ARROGANT AND INCONSIDERATE MAN I HAVE MET THIS YEAR. AFTER INSULTING MY PANAMA WIFE HE CONTINUED WITH A MONOLOG THAT I COULD ABSTAIN FROM. AFTER WAITING FOR 10 DAYS TO HAVE THE PHONE...
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2.4
I liked
  • Nice decoration
  • Air condition
I didn't like
  • Manager
  • Wait time
  • Rude service
#870988
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I have a long time Claro account. In addition to my main number I have others that I never use but am paying for. I have been trying to cancel these for the past 2 months. First I went to the Claro shop. They advised they cannot cancel there and had to be done by...
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I didn't like
  • No further comments required
#853612
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CLARO - Worst internet connection possible.
When CLARO started a 4G service in Panama that was misleading already: 4G only in densely populated areas. I had to do with 3G and speed could reach ~3 Mbps. But already after a year there were many more clients than the net could handle and speed went down to a...
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1.6
#849142
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So after an hour and 21 minutes of calling 5 times and speaking to 11 different representatives I still haven't resolved my problem which had i been given someone who had a somewhat thorough understanding of the english language it would have been solved much sooner....
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I have an elderly parent with a mobile account with Claro de Puerto Rico. My mom became ill and we decided to take care of her and her bills. Since she had no need for her simple cell service (being charged $60 a month for basic service and an average of 16 minutes of...
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