
Unclaimed
Claro Costa Rica Reviews
2
TOTAL REVIEWS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerGood experience
They were very helpful when I need a new phone. They set it up for me and helped me figure out how to make the calls to the USA
ID
Location
Sayville, New York
Claro Costa Rica Nightmare
Claro Costa Rica provided a great service in the central valley. That lasted until I moved to a rural location where their service (Internet) was unusable. So I went to their offices to cancel my services, keeping one number and closing the other. Following their advice I kept both numbers, but changed them to pre-paid. They promised a partial invoice and happily I left. Except, I couldn't charge the card. After consulting their service I went to a store to charge it from there. Failed again. So I called and was told, that due to a technical issue my service is both Pre-paid and paid after service. And invoices kept coming. I visited 4 times until I was able to get a new invoice that I paid in full. Finally my service was pre-paid. Then invoices kept coming and no emails, no calls, nothing resolved the issue. Now a collection agency calls me daily and emails threats to me, ignoring anything I say. They call my wife at her business, harassing her. She is not even a Claro customer. I never gave my consent to share my information and it is illegal to harass my family for a debt. The 2 invoices that came in never appeared in the system. They literally "never existed" and couldn't be paid. This is going on now for 9 months. And I am threatened by automatic call daily in my working hours. Do not be a Claro customer. Their customer care is a nightmare. They will share your information with the bullying/collection agency Americaservices.net - no site, no info, not an existing company you can actually contact, email or call.
ID
Location
Heredia, Heredia Province
Service
Claro Costa Rica Customer Care
Pros
- Service in the valley
Cons
- Communication
- Possibility to resolve issues over the phone
- Follow up on issues
Reason of review
Problems with payment
Companies Similar to Claro Costa Rica
Brands Related to Claro Costa Rica
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Cancel
Claro Costa Rica