Claro Costa Rica Nightmare

Claro Costa Rica provided a great service in the central valley. That lasted until I moved to a rural location where their service (Internet) was unusable. So I went to their offices to cancel my services, keeping one number and closing the other. Following their advice I kept both numbers, but changed them to pre-paid. They promised a partial invoice and happily I left. Except, I couldn't charge the card. After consulting their service I went to a store to charge it from there. Failed again. So I called and was told, that due to a technical issue my service is both Pre-paid and paid after service. And invoices kept coming. I visited 4 times until I was able to get a new invoice that I paid in full. Finally my service was pre-paid. Then invoices kept coming and no emails, no calls, nothing resolved the issue. Now a collection agency calls me daily and emails threats to me, ignoring anything I say. They call my wife at her business, harassing her. She is not even a Claro customer. I never gave my consent to share my information and it is illegal to harass my family for a debt. The 2 invoices that came in never appeared in the system. They literally "never existed" and couldn't be paid. This is going on now for 9 months. And I am threatened by automatic call daily in my working hours. Do not be a Claro customer. Their customer care is a nightmare. They will share your information with the bullying/collection agency - no site, no info, not an existing company you can actually contact, email or call.
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#1073789 Review #1073789 is a subjective opinion of poster.
Heredia, Heredia Province
Claro Costa Rica Customer Care
  • Service in the valley
  • Communication
  • Follow up on issues
  • Possibility to resolve issues over the phone
Reason of review
Problems with payment

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