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Resolved: MAINTENANCE NEGLECT AT ELEANOR COURT -COMPLAINT AGAINST CLARION HOUSING GROUP

3.0
Update by user Jan 24, 2019

All complaints beiing addressed by CHG, due to the considerable efforts of the Live Smart Manager responsible for tennants at Eleanor Court.

Original review posted by user Jan 12, 2019
ATTENTION PLEASE CLARION HOUSING GROUP This complaint is for and on behalf of residents of Eleanor Court situated Castle Street, Guildford, Surrey. There are a number longstanding and outstanding maintenance issues that need addressing and that have been pursued relentlessly and without success by a very efficient and caring Eleanor Court Live Smart Manager: (1) for a considerable time the two security lights situated outside in the Eleanor Court parking bay area have been out of order, leaving the outside area pitch black and unlit at night. HAZARDOUS! (2) The exterior of the Eleanor Court building was recently painted and repair work was carried out on the roof tiling. The work done is by any standards shoddy and the contractors signed off it seems without any quality control checks from the Clarion Housing Group. NEGLIGENT! (3) The gates securing the Eleanor Court car parking area are not functioning correctly and the rotting wooden pegs shoring up the about to collapse raised verges partly surrounding the parking area need replacing. INDIFFERENT! RESIDENTS WANT ACTION NOW PLEASE
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#1634697

MAINTENANCE NEGLECT AT ELEANOR COURT ATTENTION PLEASE CLARION HOUSING GROUP This complaint is for and on behalf of residents of Eleanor Court situated Castle Street, Guildford, Surrey. There are a number longstanding and outstanding maintenance issues that need addressing and that have been pursued relentlessly and without success by a very efficient and caring Eleanor Court Live Smart Manager: (1) for a considerable time the two security lights situated outside in the Eleanor Court parking bay area have been out of order, leaving the outside area pitch black and unlit at night.

HAZARDOUS! (2) The exterior of the Eleanor Court building was recently painted and repair work was carried out on the roof tiling. The work done is by any standards shoddy and the contractors signed off it seems without any quality control checks from the Clarion Housing Group. NEGLIGENT!

(3) The gates securing the Eleanor Court car parking area are not functioning correctly and the rotting wooden pegs shoring up the about to collapse raised verges partly surrounding the parking area need replacing. INDIFFERENT! ------------------------------------------- Since posting the above complaints Clarion Housing Group has addressed the shoddy work by its painting contractor. A step forward.

Thanks CHG and to the Live Smart Manager for her dedication and persistence. However the other complaints are still awaiting attention, the most important being repairs to the security lighting at the rear entrance and front gateway to Eleanor Court.

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#1634748
@PissedConsumer1634697

The above is not ANOYMOUS it was posted my ME the complainent.

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Resolved
ID
#1446854 Review #1446854 is a subjective opinion of poster.
Location
Basingstoke, England
Service
Clarion Housing Group Remodeling
Pros
  • Considerable efforts made by the ec live smart manager
Cons
  • Inability of chg senior management to resolve issues
Reason of review
Poor customer service
Preferred solution
ACTION NOW PLEASE TO REDRESS COMPLANT

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