Clarion Housing Group
Clarion Housing Group Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Clarion Housing Group has a 2.4 star rating from 2 reviews and consumers are mostly dissatisfied; praise for the Live Smart manager contrasts with broader service failures.
Key Takeaways for Future Customers
- Check Clarion Housing Group reviews and keep written records of all contacts as recommended by other tenants.
- Expect persistent maintenance and accessibility concerns despite local staff efforts.
Negative Feedback / Risk Areas
- Repeated Clarion Housing Group customer complaints cite poor customer service, unresolved repairs, unsafe pathways, and perceived high price level.
- Residents report lack of senior management responsiveness and opaque handling of governance and cyber issues.
Positive Feedback
Local Live Smart managers receive considerable praise for caring efforts and persistent advocacy on behalf of residents.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Clarion Housing Group has a 2.4 star rating from 2 reviews and consumers are mostly dissatisfied; praise for the Live Smart manager contrasts with broader service failures.
Key Takeaways for Future Customers
- Check Clarion Housing Group reviews and keep written records of all contacts as recommended by other tenants.
- Expect persistent maintenance and accessibility concerns despite local staff efforts.
Negative Feedback / Risk Areas
- Repeated Clarion Housing Group customer complaints cite poor customer service, unresolved repairs, unsafe pathways, and perceived high price level.
- Residents report lack of senior management responsiveness and opaque handling of governance and cyber issues.
Positive Feedback
Local Live Smart managers receive considerable praise for caring efforts and persistent advocacy on behalf of residents.
London, England
They don’t care bout their tenants
- - We paid for garden work, but it wasn't done and they want extra money.
- - Our pathway is broken; I am disabled and must use a trolley when shopping.
Refuse to have gardens done even thou we pay for it also want extra money towards gardeners also my pathway broken I am registered disabled have to use trolley when shopping due to mini stroke. When I complain they tell me not their problem so if I fall whose problem is it
User's recommendation: Don’t go on clarion list as all they care bout is money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhy r our gardens not being done
- - Disabled resident; gardeners won’t cut bushes over pathways, though we pay them.
- - Pathway broken; not Clarion’s problem; gardens are a disgrace.
Lived here for 17yrs, am disabled gardeners won’t cut our bushes or plants that are growing over pathways although we pay them too. Also my pathway is broken when I phone am told not clarions problem.
I have walked that I have to use when I go out as due to mini stroke I had if I fall on broken pathway whose fault is it!
Our gardens r a disgrace an u want more money for gardeners WHY when they r not doing their job. Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCLARIONS FAILURES ARE RUING MY LIFE
- - Clarion ignores government guidance.
- - They lack transparency about who handles cyber issues.
- - They block access to governing docs.
Clarion choose to Ignore government advice Managers and staff are not up to date with thew latest government information.
The customer accounts manager has written to me to state that as a courtesy he has done what is in his job description.
Clarion done does not act transparently like a charity should, they do not want to let residents know who is dealing with the cyber issues they are having.
Clarion has tried to disallow residents reading their governing documents until publicly shamed on trust pilot.
Clarion are causing people to be in debt and have no way yo resolve these issues.
Clarion do not care about peoples mental health, they do not live up to any of the statements on their websites.
they refuse to accept what is counted as information already in the public domain.
- Inability of chg senior management to resolve issues
Preferred solution: for clarion housing group to act responsibly and follow the guidance. for clarion to not employ staff who believe that doing their job description is a courtesy.
User's recommendation: keep written records of all contacts you have with this organisation.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: MAINTENANCE NEGLECT AT ELEANOR COURT -COMPLAINT AGAINST CLARION HOUSING GROUP
- - Lights at Eleanor Court car park are out.
- - Paint and roof repairs were shoddy.
- - Gates don't work; verge pegs rot; residents want action now.
All complaints beiing addressed by CHG, due to the considerable efforts of the Live Smart Manager responsible for tennants at Eleanor Court.
ATTENTION PLEASE CLARION HOUSING GROUP This complaint is for and on behalf of residents of Eleanor Court situated Castle Street, Guildford, Surrey. There are a number longstanding and outstanding maintenance issues that need addressing and that have been pursued relentlessly and without success by a very efficient and caring Eleanor Court Live Smart Manager:
(1) for a considerable time the two security lights situated outside in the Eleanor Court parking bay area have been out of order, leaving the outside area pitch black and unlit at night. HAZARDOUS!
(2) The exterior of the Eleanor Court building was recently painted and repair work was carried out on the roof tiling. The work done is by any standards shoddy and the contractors signed off it seems without any quality control checks from the Clarion Housing Group. NEGLIGENT!
(3) The gates securing the Eleanor Court car parking area are not functioning correctly and the rotting wooden pegs shoring up the about to collapse raised verges partly surrounding the parking area need replacing. INDIFFERENT!
RESIDENTS WANT ACTION NOW PLEASE
- Considerable efforts made by the ec live smart manager
- Inability of chg senior management to resolve issues
Preferred solution: ACTION NOW PLEASE TO REDRESS COMPLANT
MAINTENANCE NEGLECT AT ELEANOR COURT ATTENTION PLEASE CLARION HOUSING GROUP This complaint is for and on behalf of residents of Eleanor Court situated Castle Street, Guildford, Surrey. There are a number longstanding and outstanding maintenance issues that need addressing and that have been pursued relentlessly and without success by a very efficient and caring Eleanor Court Live Smart Manager: (1) for a considerable time the two security lights situated outside in the Eleanor Court parking bay area have been out of order, leaving the outside area pitch black and unlit at night.
HAZARDOUS! (2) The exterior of the Eleanor Court building was recently painted and repair work was carried out on the roof tiling. The work done is by any standards shoddy and the contractors signed off it seems without any quality control checks from the Clarion Housing Group. NEGLIGENT!
(3) The gates securing the Eleanor Court car parking area are not functioning correctly and the rotting wooden pegs shoring up the about to collapse raised verges partly surrounding the parking area need replacing. INDIFFERENT! ------------------------------------------- Since posting the above complaints Clarion Housing Group has addressed the shoddy work by its painting contractor. A step forward.
Thanks CHG and to the Live Smart Manager for her dedication and persistence. However the other complaints are still awaiting attention, the most important being repairs to the security lighting at the rear entrance and front gateway to Eleanor Court.
Replying to
Real Estate Expert Talks
What Do Property Management Companies Do @ Interview with Property Management Expert
Property management companies: What do they do? How much do they charge? Do you need one? Find answers in an interview with Colby Hager, a real estate investor, and expert who share his experience with property management companies.
Colby Hager is an experienced real estate investor with Capstone Homebuyers. He has years of experience in renovating houses, home remodeling, and property management.
Companies Similar to Clarion Housing Group
Clarion Housing
Northwest Real Estate Cap...
“The nepotism is unbelievable. Had no support for the first 4 months, they threaten their staff, they...“
Homelike
“Paying back deposit in time I have been waiting 4 months now. The rely on a local company eleven host...“
CBRE
“Please help me they provide me only work job now I invest 100000 above they can ask me to pay 160****...“
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation
Take the American way out of any jam and sue them!
I agree with this communial gardens for the elderly tenants were beautifully kept until clarion took over. They gave contract to people who must be cheapest option no grass is collected just left making it dangerous for the residents who are elderly and disabled. Impossible to use which is a shame cut once every 4-5 weeks weeds up to the windows no care given whatsoever.