Clam Outdoors
Clam Outdoors Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.7 star rating based on 6 reviews; consumers are mostly neutral with 33% would likely recommend. Reviews cite good gear but high prices and concerns about exchange, refunds, and customer service.
Key Takeaways for Future Customers
- Check Clam Outdoors reviews for notes on parts availability and slow responses to inquiries.
- Expect helpful individual reps sometimes, but prepare for delays on refunds, exchanges, and billing issues.
Negative Feedback / Risk Areas
- Frequent Clam Outdoors customer complaints about poor customer service and difficulty reaching a live person.
- Problems reported with damaged orders, unclear exchange and refund policy, and pricing discrepancies in baskets.
Positive Feedback
Customers praise the quality of gear and occasional responsive staff members who resolve parts orders.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.7 star rating based on 6 reviews; consumers are mostly neutral with 33% would likely recommend. Reviews cite good gear but high prices and concerns about exchange, refunds, and customer service.
Key Takeaways for Future Customers
- Check Clam Outdoors reviews for notes on parts availability and slow responses to inquiries.
- Expect helpful individual reps sometimes, but prepare for delays on refunds, exchanges, and billing issues.
Negative Feedback / Risk Areas
- Frequent Clam Outdoors customer complaints about poor customer service and difficulty reaching a live person.
- Problems reported with damaged orders, unclear exchange and refund policy, and pricing discrepancies in baskets.
Positive Feedback
Customers praise the quality of gear and occasional responsive staff members who resolve parts orders.
Media from reviews
Madison, Wisconsin
Resolved: Customer service
Good, after finally getting to talk to a real person
**** ***** ***** ***** ***** ***** ***** ***** *****
Detroit, Michigan
Damaged order
Bad customer service can’t even get a hold of somebody to talk about my order when it came in completely destroyed.
- Good gear
- Bad package handling and customer service
Preferred solution: Full refund
User's recommendation: Go elsewhere
Grand Rapids, Minnesota
Need parts
I lost a plastic spacer for my one-man fish trap, for the other side. I'm wondering if you had that part that I can purchase.
Preferred solution: A new plastic spacer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Iron Mountain, Michigan
Parts needed and ordered
- - Parts dept is small, affecting response times.
- - Tom from Clam Outdoors contacted me and sent my receipt.
- - Tom was very good and personable.
Understandably they have a small number of people in the parts department . With that being said I understand it takes time to respond to every email inquiry.
Tom did contact me from Clam outdoors, pressed my ordered and received an email shortly after with my receipt. Tom was very good and personable .
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBroken arm on LH7
- - Tried contacting the company three times with no reply.
- - There are no phone numbers for questions, and they won't assist with product inquiries.
I have tried to contact this company three times, yet I get no response. There are no phone numbers for a simple question, especially when they want you to buy their products and they won't help you with them.
Preferred solution: Answers
Plummer, Minnesota
I am wondering about a giveaway They had saint paul fishing show
I am just wondering about a fish house. Clam said I won at the Saint Paul ice fishing show.
Clam texted me and said I won. If it's not a scam, that's what I wanted to know.
- I think they are good
- Have been good customer service
Preferred solution: I was just wondering about the fish house I wanted a answer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Minneapolis, Minnesota
No live person
AI sucks. I want a live person.
I tried calling and chatting.
I get two different answers. There is supposed to be to be a changeover
Union Grove, Wisconsin
Need help with replacement part
It is very frustrating trying to get a simple answer and being led in all different directions. I just wanted someone to call me to resolve my issue.
User's recommendation: Would not recommend
Trying to buy product is good but no phone contact for customer service problema bag and price is wrong in basket
- - This is my second contact about customer service.
- - Replacement bag for xlam shows $39.99 in cart instead of $29.99; Memorial Day email unanswered.
This is my second contact, what heppened to your customer service? I am trying to buy a replacement bag for my xlam.
The list price is $29.99. But when I add it to the basket it shows $39.99.
How do I get help with this as my email from Memorial day hasn't been answered. Please help,
Pam Thompson
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