New Reviewer

Cixi E-CIG Technology Inc. of 145 North Danshan Rd. Cixi City, Zhejiang 315300 China

Update by user Jun 13, 2011

The website now list their new address as:

New address: Shanghai headquarter company:

Name: Shanghai E-Cig Technology Inc.

Address: 588 New Junhuan Road, Building #25, Pujiang Caohejing Hi-Tech Park, Shanghai 201114

Tel: +86-21-64****16 Fax: +86-21-64****19

Original review posted by user Jun 13, 2011
E-Cig Technologies Inc. or Cixi E-CIG Technology Inc. of 145 North Danshan Rd. Cixi City, Zhejiang 315300 China ------------- This unscrupulous, shoddy, scheming, devious, and calculating company sells electronic cigarette and e-liquids. Do not make the same mistake that I did of purchasing anything from them, or asking for a replacementI ...you will just be given the runaround. All the employees are in cahoots with Sam - the so-called President - that I am exchangeing emails with. I have opted to include excerpts of the actual email exchanges. After reading, I trust you will see where I am coming from. ON MAY 6TH, TITAGANDA WROTE: -----邮件原件-----发件人: TitaGanda发送时é—': Friday, May 06, 2011 11:07 AMæ"¶ä»¶äºº: e-cig@e-cig.com主题: Order Number 568** - ** December 2010 8:58:00 PM6 May 2011 00:06 I returned the 2 batteries purchased under this order for replacement, but at the time I returned it, I could not find the order number and neither did you...so I was told to return it under a generic number which was your zip code. This was almost 2 months ago and I have not heard back form you. Can you tell me the status please? Also, can you tell me if you accept payment under Paypal? ON MAY 6TH, E-CIG.COM WROTE: From: E-Cig.com To: TitaGandaSent: Friday, May 6, 2011 4:16 AMSubject: ç­"复: Order Number 568** - ** December 2010 8:58:00 PM Could you tell us when and where did you return the parts? Thanks for contacting E-Cig.com. Please do let us know if we can assist you any further. Best regards,Customer ServiceE-Cig.com ON MAY 6TH, TITAGANDA WROTE: Hello. Thank you for your prompt reply. To answer your question, I mailed the 2 black batteries back to you on Feb. 25th from the USA. I was given the return code #315300. The address that I mailed it out to is: Cixi E-CIG Technology Inc145 North Danshan Rd. Cixi City, Zhejiang 315300China I do not understand why it is taking too long ...please help me get back my batteries; if the black is not available, I will take the blue please. If you can do that, I would also like to buy e-liquid and have them shipped together. TitaGanda ON MAY 13TH, TITAGANDA WROTE: Fw: ç­"复: Order Number 568** - ** December 2010 8:58:00 PMFriday, May 13, 2011 4:20 AMFrom: Titaganda To: "sam@e-cig.com" , "e-cig@e-cig.com" This is a follow-up, I have not heard from you since May 6th. I have been waiting for almost 3 months now. I know you are in China and I understand a wait time of 6 to 8 weeks, but a 3 months wait is just ridiculous! ON MAY 13TH, E-CIG.COM WROTE: ç­"复: ç­"复: Order Number 568** - ** December 2010 8:58:00 PMFriday, May 13, 2011 7:21 AMFrom: "Sam Han" To: TitaGandaDear Tita, When you order e-liquid or something else, please write down a note with your order in the note section for the replacement part. We will replace for you and ship to you with the order.Thanks for contacting E-Cig.com. Please do let us know if we can assist you any further.Best regards,Customer ServiceE-Cig.com ON MAY 14TH,TITAGANDA WROTE: Re: Order Number 80567Saturday, May 14, 2011 1:16 AMFrom: TitaGanda To: "Sam Han" Sam, I just placed Order #80567 and I hope we can finally settle the matter. As I have stated in the special instruction, please send me the replacement of 2 E9 batteries (1 long blue and 1 short black) that I returned to you in the mail. They both to have gold tip and gold light. If you can also send me 2 additional transparent tips only, I would really appreciate it. ON MAY 14TH, E-CIG.COM WROTE: Tracking Message Order Number 80567Saturday, May 14, 2011 4:57 AMFrom: "E-Cig Products" To: TitaGanda Tracking Message for order 80567Date: 5/14/2011Time: 00:57From: E-Cig Message:Thanks for your payment. Please be informed that your order has been processed and we will ship to you within 2 business days. Order Details - Tracking Message Order Number: 80567Order amount: US$46.39 Products Ordered: E-Liquid 30ml30ml/bottleBase priceUS$3.25Features/Options:Select Liquid Base: (2). Vegetable Glycerin - VG BaseSelect Nicotine Density: (1). Non, 0mgSelect Flavor: 147. E-Beverage: Minty ChocolateQuantity: 1Now Price: US$3.25 E-Liquid 300mlBulk bottle, 300mlBase priceUS$19.99Features/Options:Select Liquid Base: (2). Vegetable Glycerin - VG BaseSelect Nicotine Density: (1). Non, 0mgSelect Flavor: 110. E-Herbs: MentholQuantity: 1Now Price: US$19.99 E-Liquid 30ml30ml/bottleBase priceUS$3.25Features/Options:Select Liquid Base: (2). Vegetable Glycerin - VG BaseSelect Nicotine Density: (1). Non, 0mgSelect Flavor: 116. E-Herbs ON MAY 14TH, TITAGANDA WROTE:发件人: TitaGanda发送时é—': Saturday, May 14, 2011 9:17 AMæ"¶ä»¶äºº: Sam Han主题: Re: Order Number 80567Sam,I just placed Order #80567 and I hope we can finally settle the matter. As I have stated in the special instruction, please send me the replacement of 2 E9 batteries (1 long blue and 1 short black) that I returned to you in the mail. They both to have gold tip and gold light. If you can also send me 2 additional transparent tips only, I would really appreciate it. ON MAY 15TH, E-CIG.COM WROTE: From: Sam Han To: TitaGandaSent: Sunday, May 15, 2011 10:27 PMSubject: ç­"复: Order Number 80567Yes we are going to send the replacements for you with your order #80567.Thanks for contacting E-Cig.com. Please do let us know if we can assist you any further.Best regards,Customer ServiceE-Cig.comON MAY 17TH, E-CIG.COM WROTE: Tracking Message Order Number 80567Tuesday, May 17, 2011 6:05 AMFrom: "E-Cig Products" To: TitaGandaTracking Message for order 80567Date: 5/17/2011Time: 02:05From: E-Cig Message:Please be informed that your package has been shipped out by EMS with the tracking number: EE41842****CN. You can track your package at http://www.ems.com.cn/english-main.jsp You should receive it very shortly. Order Details - Tracking Message Order Number: 80567Order amount: US$46.39E-Liquid 30ml30ml/bottleBase priceUS$3.25Features/Options:Select Liquid Base: (2). Vegetable Glycerin - VG BaseSelect Nicotine Density: (1). Non, 0mgSelect Flavor: 147. E-Beverage: Minty ChocolateQuantity: 1Now Price: US$3.25 E-Liquid 300mlBulk bottle, 300mlBase priceUS$19.99Features/Options:Select Liquid Base: (2). Vegetable Glycerin - VG BaseSelect Nicotine Density: (1). Non, 0mgSelect Flavor: 110. E-Herbs: MentholQuantity: 1Now Price: US$19.99 E-Liquid 30ml30ml/bottleBase priceUS$3.25Features/Options:Select Liquid Base: (2). Vegetable Glycerin - VG BaseSelect Nicotine Density: (1). Non, 0mgSelect Flavor: 116. E-Herbs: SpearmintQuantity: 1Now Price: US$3.25 ON MAY 18TH, TITAGANDA WROTE: Order Number 80567Wednesday, May 18, 2011 11:40 PMFrom: TitaGanda To: sam@e-cig.com, e-cig@e-cig.comHello Sam, I received today the e-liquid and I am not happy at all...I am flabbergasted! I was sent three (3) 30ml bottles of e-liquid when my order was for two (2) 3ml and One (1) 300ml. The replacement batteries, which you said would be shipped out with this order, was not there either. I paid US $17.90 for shipping and this is all I get.Sam, I do not know what is going on, but I am at a point where I am inclined to believe that this is all a joke. I think I am just being taken advantaged of. I hope I am wrong and that you will do all possible to correct the problems and send me what I paid for. You need to do something in light of good customer service. I would be happy to receive complimentary 2 transparent tips and a 3ml coffee (140-E-Beverage) e-liquid Vegetable Glycerin - VG Base, 0mg (Non) Nicotine Density. This is the additional order that I was asking to be shipped out together with this order, but it was a little too late. Sam, you and I know that I am not asking much and I know in your good heart that you will send me what is due me.ON MAY 19TH, E-CIG.COM WROTE:ç­"复: Order Number 80567Thursday, May 19, 2011 6:36 AMFrom: "E-Cig.com" To: TitaGandaWe will credit you $19.99 for the 300ml bottle with the coupon code: 201105**-**567. You can use it whebever you want to order in future.Thanks for contacting E-Cig.com. Please do let us know if we can assist you any further.Best regards,Customer ServiceE-Cig.comON MAY 19TH, TITAGANDA WROTE:发件人: TitaGanda发送时é—': Thursday, May 19, 2011 11:41 PMæ"¶ä»¶äºº: E-Cig.com; sam@e-cig.com主题: Re: ç­"复: Order Number 80567This is not acceptable. What about the $17.90 shipping cost which I paid to include 300ml bottle? I am positive this is not the cost of what was shipped to me. The mistake is on your end and I cannot be faulted for that and have me pay another shipping fee when I make an order. If you will cover the shipping fee, I will place an order as soon as I receive your reply.What about my replacement batteries? has this been forgotten????ON MAY 21ST, E-CIG.COM WROTEç­"复: ç­"复: ç­"复: Order Number 80567Saturday, May 21, 2011 7:25 AMFrom: "Sam Han" To: TitaGandaWe can send you another 300ml E-Liquid. For the batteries, please send us back for the replacement.Thanks for contacting E-Cig.com. Please do let us know if we can assist you any further.Best regards,Customer ServiceE-Cig.comON MAY 20TH, E-CIG.COM WROTE:ç­"复: ç­"复: Order Number 80567Friday, May 20, 2011 8:29 AMFrom: "Sam Han" To: TitaGandaPlease informed that our record shows that you have never ordered E9 batteries from us. Please provide us your order number for the batteries.Thanks for contacting E-Cig.com. Please do let us know if we can assist you any further.Best regards,Customer ServiceE-Cig.comON MAY 23, E-CIG.COM WROTE:ç­"复: ç­"复: ç­"复: ç­"复: Order Number 80567Monday, May 23, 2011 7:28 AMFrom: "Sam Han" To: TitaGandaWe are going to send you by mail the 2 replacement batteries.Thanks for contacting E-Cig.com. Please do let us know if we can assist you any further.Best regards,Customer ServiceE-Cig.comON MY 20TH, TITAGANDA WROTE:This is ridiculous....you know the order number. It is apparent that you are giving me the run-around. But just to humor you.....here the order number Order Number 568** - ** December 2010 8:58:00 PM. The order will show that I ordered 6 batteries total. Here the order details: This order has been processed Order Number 568** - ** December 2010 8:58:00 PM Products Quantity Unit Price TotalRMAE-Cigarette E9Customize Your E-Cig:Base priceUS$11.95Features/Options:Select Packaging: 2. Express II AddUS$15.95Select Battery Color: 1. WhiteSelect Tip Color: 1. GraySelect Tip Light: 4. Orange AddUS$1.00Select Cartridge Color: 6. GreenSelect Liquid Base: (4). Best Mix II - VG+PG400 AddUS$0.85Select Nicotine Density: (3). Medium, 12mgSelect Flavor: 112. Herbs: Peppermint 1 US$29.75 US$29.75RMAE-Cigarette E9Customize Your E-Cig:Base priceUS$11.95Features/Options:Select Packaging: 2. Express II AddUS$15.95Select Battery Color: 1. WhiteSelect Tip Color: 1. GraySelect Tip Light: 4. Orange AddUS$1.00Select Cartridge Color: 1. GoldSelect Liquid Base: (4). Best Mix II - VG+PG400 AddUS$0.85Select Nicotine Density: (3). Medium, 12mgSelect Flavor: 018. Tobacco: Marlbo 1 US$29.75 US$29.75RMAE-Cigarette E9Customize Your E-Cig:Base priceUS$11.95Features/Options:Select Packaging: 2. Express II AddUS$15.95Select Battery Color: 3. Black AddUS$1.00Select Tip Color: 3. GoldSelect Tip Light: 4. Orange AddUS$1.00Select Cartridge Color: 6. GreenSelect Liquid Base: (4). Best Mix II - VG+PG400 AddUS$0.85Select Nicotine Density: (4). High, 18mg AddUS$0.25Select Flavor: 066. E-Juice: Hazelnut 1 US$31.00 US$31.00RMACartridge SkinDIY your cartridge colorBase priceUS$1.55Features/Options:Select Size: For E9 or U9Select Nicotine Density: (3). Medium, 12mg 2 US$1.52 US$3.04RMACartridge SkinDIY your cartridge colorBase priceUS$1.55Features/Options:Select Size: For E9 or U9Select Nicotine Density: (3). Medium, 12mg 1 US$1.55 US$1.55RMAUSB Power Chargerfor E-Pack, E8, E9Base priceUS$4.85Features/Options:Select Type: US plug 3 US$4.70 US$14.10RMAE-Liquid, Type L044 ml/bottleBase priceUS$0.85Features/Options:Select Liquid Base: (4). Best Mix II - VG+PG400 AddUS$0.25Select Nicotine Density: (3). Medium, 12mg AddUS$0.20Select Flavor: 066. E-Juice: Hazelnut 1 US$1.30 US$1.30RMAE-Liquid, Type L044 ml/bottleBase priceUS$0.85Features/Options:Select Liquid Base: (4). Best Mix II - VG+PG400 AddUS$0.25Select Nicotine Density: (3). Medium, 12mg AddUS$0.20Select Flavor: 078. E-Juice: Pineapple 1 US$1.30 US$1.30RMAE-Liquid, Type L044 ml/bottleBase priceUS$0.85Features/Options:Select Liquid Base: (4). Best Mix II - VG+PG400 AddUS$0.25Select Nicotine Density: (3). Medium, 12mg AddUS$0.20Select Flavor: 147. Beverage: Minty Chocolate 1 US$1.30 US$1.30RMAE-Liquid, Type L044 ml/bottleBase priceUS$0.85Features/Options:Select Liquid Base: (4). Best Mix II - VG+PG400 AddUS$0.25Select Nicotine Density: (3). Medium, 12mg AddUS$0.20Select Flavor: 151. Beverage: Pepsi 1 US$1.30 US$1.30RMAE-Liquid, Type L044 ml/bottleBase priceUS$0.85Features/Options:Select Liquid Base: (4). Best Mix II - VG+PG400 AddUS$0.25Select Nicotine Density: (3). Medium, 12mg AddUS$0.20Select Flavor: 020. Tobacco: Newport 1 US$1.30 US$1.30RMAE-Liquid, Type L044 ml/bottleBase priceUS$0.85Features/Options:Select Liquid Base: (4). Best Mix II - VG+PG400 AddUS$0.25Select Nicotine Density: (2). Low, 6mg AddUS$0.10Select Flavor: 112. Herbs: Peppermint 1 US$1.20 US$1.20RMAE-Liquid, Type L044 ml/bottleBase priceUS$0.85Features/Options:Select Liquid Base: (4). Best Mix II - VG+PG400 AddUS$0.25Select Nicotine Density: (3). Medium, 12mg AddUS$0.20Select Flavor: 138. Beverage: Champagne 1 US$1.30 US$1.30RMAE-Liquid, Type L044 ml/bottleBase priceUS$0.85Features/Options:Select Liquid Base: (4). Best Mix II - VG+PG400 AddUS$0.25Select Nicotine Density: (3). Medium, 12mg AddUS$0.20Select Flavor: 139. Beverage: Chocolate 1 US$1.30 US$1.30RMAE-Liquid, Type L044 ml/bottleBase priceUS$0.85Features/Options:Select Liquid Base: (4). Best Mix II - VG+PG400 AddUS$0.25Select Nicotine Density: (3). Medium, 12mg AddUS$0.20Select Flavor: 130. Beverage: Amaretto 1 US$1.30 US$1.30RMAE-Liquid, Type L044 ml/bottleBase priceUS$0.85Features/Options:Select Liquid Base: (4). Best Mix II - VG+PG400 AddUS$0.25Select Nicotine Density: (3). Medium, 12mg AddUS$0.20Select Flavor: 138. Beverage: Champagne 1 US$1.30 US$1.30RMAE-Liquid, Type L044 ml/bottleBase priceUS$0.85Features/Options:Select Liquid Base: (4). Best Mix II - VG+PG400 AddUS$0.25Select Nicotine Density: (3). Medium, 12mg AddUS$0.20Select Flavor: 136. Beverage: Cappuccino 1 US$1.30 US$1.30RMAE-Liquid, Type L044 ml/bottleBase priceUS$0.85Features/Options:Select Liquid Base: (4). Best Mix II - VG+PG400 AddUS$0.25Select Nicotine Density: (3). Medium, 12mg AddUS$0.20Select Flavor: 153. Beverage: Red Wine 1 US$1.30 US$1.30Product Cost US$124.69Handling Cost US$8.00Total US$132.69 Payment Information Payment Type ChinaBank Shipping Information Shipping Method EMS ExpressShip to Name Ship to Address Ship City Ship State Ship Zip Code Ship Country Comments/Special Instructions for my free e-liquid, please give me hazelnut, peppermint, marlboro, and newport in MEDIUM (12mg). Please give me Cappucino, Amaretto, champagne and Chocolate in HIGH (18mg) Cixi E-CIG Technology Inc145 North Danshan Rd. Cixi City, Zhejiang 315300ChinaPhone +86-574-**** *832/6932Fax +86-574-**** *932Email e-cig@e-cig.com ON MAY 2ND , TITAGANDA WROTE: Re: ç­"复: ç­"复: ç­"复: Order Number 80567Tuesday, May 24, 2011 12:34 AMFrom: TitaGandaTo: "Sam Han" I will take your offer of sending another e-liquid. You can send me a 116-E-Herbs: 300ml bottle of Spearmint, zero/no nicotine, VG liquid base but I will not pay for any shipping charge. ON MAY 24TH, E-CIG.COM WROTE: Tracking Message Order Number 80567Tuesday, May 24, 2011 7:43 AMFrom: "E-Cig Products" To: TitaGanda Tracking Message for order 80567Date: 5/24/2011Time: 03:43From: E-Cig Message:Please be informed that your last order has been shipped by air with number of RR61199****CN. Order Details - Tracking Message Order Number: 80567Order amount: US$46.39 ON MAY 24TH, TITAGANDA WROTE: Re: Tracking Message Order Number 80567Tuesday, May 24, 2011 11:33 PMFrom: TitaGandaTo: "E-Cig Products" , sam@e-cig.com Why are you sending me this? This is a subject of a dispute!!! ON MAY 24TH , E-CIG.COM WROTEFrom: E-Cig Products Subject: Tracking Message Order Number 80567To: TitaGanda49@***.comDate: Tuesday, May 24, 2011, 7:43 AMTracking Message for order 80567Date: 5/24/2011Time: 03:43From: E-Cig Message:Please be informed that your last order has been shipped by air with number of RR61199****CN. Order Details - Tracking Message Order Number: 80567 Note: This is a replacement but you used the same order numberOrder amount: US$46.39ON JUNE 2ND , TITAGANDA WROTE: Re: EMS Tracking # RR61199****CN - Replacement for Order Number 80567Thursday, June 2, 2011 1:12 AMFrom: TitaGanda To: sam@e-cig.com, e-cig@e-cig.com I was tracking this shipment on-line, and this is the response I got. What is going on? Info: No information for this tracking. ON JUNE 8TH, E-CIG.COM WROTE:Tracking Message Order Number 80567Wednesday, June 8, 2011 11:33 PMFrom: "E-Cig Products" View contact details To: TitaGanda Tracking Message for order 80567Date: 6/8/2011Time: 19:33From: E-Cig.com Message:We have replied your dispute on Paypal. We will refunnd your money once we get the returned apckage from you. Order Details - Tracking Message Order Number: 80567Order amount: US$46.39 ON JUNE 9TH, TITAGANDA WROTE: Re: Tracking Message Order Number 80567Thursday, June 9, 2011 1:49 AMFrom: TitaGandaTo: "E-Cig Products" , sam@e-cig.comCc: "Transaction ID: 4RY760701J337****" The replacement order has not been received as of today, so there is nothing to return to you. In summary.....the company is nothing but a bunch of shady and undesirable characters
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5 comments
#578656

Hi there,

I need to know tracking numer of my order 152580. I can't get reply from anyone and really need to know where ther items are, as i've ordered on the 22nd of novembre !!!

Please send ASAP tracking number. Customers are waiting for e-liquids.

Regards

Patrick

#360332

AVOID THEM!!! I had a similar negative experience with this company.

I never received an order. I had received 3 previous orders, one of which was incomplete. All within a span of less than 2 weeks. When the online help comes on to assist you - they lie.

They tell you somebody will contact you, but nobody does. When you file an RMA you get no response. If you continue to ask the 24 hour online support to check your order and that you have not received it, they hang up on you and go offline. This is a horrible company.

It's a shame, because I like their products. It would be so easy for them to operate properly and be more successful, but they choose to be dishonest and deceitful.

After I made 4 complaints, they removed my account information from their website so that my orders would no longer appear. That is their attempt at customer service.

#335429

wow I wish I had read this before I ordered from them, I ordered a 500ml Cotton Candy and received 500ml whisky and when I complained I was told they sent the correct item and without actually saying it called me a liar by "Vanni" I used paypal so I hope that I get some of my money back

#330965

..and to think I almost ordered from them awhile back....

I'm sorry this happened to you - there are good reputable companies out there.

The sucky ones make it harder to really trust the good ones.

Thankfuly, in my 6 1/2 months of vaping and ordering e-cig supplies, I've not had any unpleasant experience such as yours.

#312674

:upset and has given up!!!

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#243118 Review #243118 is a subjective opinion of poster.
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E-Cig is the Abbreviation of E-Cigarette/Electronic Cigarette/Electric Cigarette E-Liq is the Abbreviation of E-Cigarette/Electronic Cigarette/El

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