Civitatis
Civitatis Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Civitatis has a 1.8 star rating from 12 reviews and consumers are mostly dissatisfied, with many asking for a refund and reporting poor customer service.
Positive Feedback
Some customers note the company requests feedback and offers online booking options, which can be convenient when confirmations work.
Negative Feedback / Risk Areas
- Frequent Civitatis customer complaints about no-shows and missed transfers.
- Repeated reports of unresponsive customer service and difficulty getting refunds or billing resolution.
- Allegations of third‑party shuttle fraud and unreliable local providers.
Key Takeaways for Future Customers
- Check recent Civitatis reviews before booking and confirm provider contact details.
- Be prepared to escalate refund requests and monitor charges with your bank if needed.
- Consider alternatives for transfers or tours if reliability and customer service matter.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Civitatis has a 1.8 star rating from 12 reviews and consumers are mostly dissatisfied, with many asking for a refund and reporting poor customer service.
Positive Feedback
Some customers note the company requests feedback and offers online booking options, which can be convenient when confirmations work.
Negative Feedback / Risk Areas
- Frequent Civitatis customer complaints about no-shows and missed transfers.
- Repeated reports of unresponsive customer service and difficulty getting refunds or billing resolution.
- Allegations of third‑party shuttle fraud and unreliable local providers.
Key Takeaways for Future Customers
- Check recent Civitatis reviews before booking and confirm provider contact details.
- Be prepared to escalate refund requests and monitor charges with your bank if needed.
- Consider alternatives for transfers or tours if reliability and customer service matter.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Palermo, Province Of Palermo
Personne au rdv da la. Visite idu palais normand de 13h15. Je suis devantand
Personne pour me donner le billet que dois je faire ?
Je suis a droite de l entrée ou il. Y a les 2 canons
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Madrid, Cundinamarca
Ustedes emitieron una.reserva a la 3 pm, y no cumpliero
Es una compania que no cumple con las reservas que ellos mismos generan con tal de no reembolsar..
el servicio de traslado de aeropuerto barajas madrid no fue prestado el 2 de septiembre a las 3 p.m. cambié en la aplicación la hora de recogida a las 3:00 p.m.
mismo vuelo
y mi reserva fue cambiada por civitatis oficialmente (me envió la nueva reserva adjunta), pero el proveedor local en madrid no apareció a esa hora.
llamé al número de atención que viene en la forma (imagen de llamada); y ellos me dijeron que no fueron notificados por parte de civitatis, pero yo sí fui notificado del cambio y que no tenían unidades disponibles
se presentaron a la hora anterior y tuve que estar de intermediario, pues no le habían notificado el cambio (mensajería con chófer)
el cambio se debió a torcedura en mi tobillo, disminución de mi movilidad en aeropuerto, tiempo de paso en inmigración, recogida de equipaje con gran cantidad de maletas, etc. y alojamiento
ahora la compañía dice que no procede, lo cual se me hace absurdo si ellos confirmaron el cambio y según el proveedor local no le notificaron y lo comprueba con la mensajería del whatsapp que se adjunta.
- Ninguna
- All bas customer servie
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTour was accidentally entered wrong
I scheduled a tour with a group of 9 people and I accidentally entered the wrong month for me & my granddaughter. I have been trying to e-mail for a response but i dont know if my e-mails are been opened?
this is my booking #3268****.
call me (760)636-****. Marthah48@***.com
Refund
This company is an scam . They cancelled my reservation for San Miguel de Allende, Mexico.
I asked for a refund .they never responded. I emailed them several times , nothing . I called a telephone number they have I Spain. They never answered.
finally I had to dispute the charges with Capital One, my credit card. They will deal with the criminals of Civitatis to get my money back.
User's recommendation: AVOID CIVITATIS. DO NOT DO BUSINESS WITH CIVITATIS.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPurchase a travel insurance
I purchase a travel insurance without email. We wrote a email too and they sent to us a copy of the policy
Anaheim, California
Never showed up
We waited almost an hour, they NEVER showed up! We checked every transport booth, talked to each. Company was not there.
User's recommendation: Don't use
Refund
I book twice and I want to get a refund. We talk to the place we book and they said (exclusive tactics) it was okay for them and we should get the refund. We tried also to call this website and it was impossible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNecesito cambiar de tour
Quiero cambiar el tour a Brujas y Gante.
Por el que vas en tren, que es un poco más caro, pero vas en tren y viajas en bote.
Por favor, me puede llamar al
+569********.
Gracias.
Pablo Contreras.
Mi reserva A3058****.
Preferred solution: Cambiar tour a mismo destino por uno mas caro
Paris, Paris
Remboursement
Aucune réponse de votre part je voyage en étant stressé en ne sachant pas où est mon remboursement.
Civitatis ne va pas honoré la prestation payée et m'indique qu elle ne rembourse pas cette dernière, c est quand même affolant
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerConfirme n:196****
Hello, I want to complain to you. I am the driver of this order.
The shuttle company you cooperated with is a Chinese fraud company. It has owed me wages for 2 months.
I hope you can ask them to pay me. If you dont pay me, I will write a letter to the US IRS to accuse you of being a fraud company.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccident
Company uses drivers/ car service with unexperienced drivers who hit other properties (they hit parked cars) , Notice the accident and step out of their vehicle to examine damage and then refuse to report it( Hit and run) ignoring the fact that there are security Cameras that monitor everything.
So Far no one contacted me to discuss any peaceful resolution...accident happened on Wed. Nov. 6th at 7:23PM in front of 3 Mitchell Pl , NYC ny 10017 Beekman tower hotel
For your own Safety ...please do not use their transportation or their dis-honest drivers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLeft at the airport with no ride had to get a cab
They denied our claim. Absurd.
Please reissue the money back to our credit card immediately. I have been working on this for 3 hours now. We had no control over the circumstances. The company providing the service was aware the flight was delayed and should have been able to calculate the time of the delay.
This includes the time taken to collect our luggage and arrange for another driver. I've tried to contact them, but they refuse to cooperate without hearing from you first. We were in no position to make contact while on the plane.
We request your immediate response. Thank you.
User's recommendation: Use a taxi
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: NO RECIBI los boletos de big bus nocturnos en NEW YORK
great service
Necesito de tu ayuda, por favor. Pagué 3 boletos para el Big Bus Nocturno en Nueva York y no recibí los boletos en el correo, aunque tengo el cargo en la tarjeta de crédito.
Nombre: Virginia Hernandez
Correo Electrónico: mastar3@***.com
Número de Teléfono: 333955****
Referencia de Reserva: N/A
Ciudad: New York
Fecha de Visita: Viernes 13 Septiembre 2024
Número de Invitados: 3
Tipo de Consulta: Otro
Consulta: He comprado 3 boletos para el tour 'Hop On Hop Off' nocturno.
Esto fue cargado a mi tarjeta de crédito y no recibí los boletos.
Para ser usados el 13 de septiembre a las 7pm.
Transacción Bancaria BBVA:
Compra Digital $4,104.00 MXN - Fecha: Agosto 2, 2024. Folio de Pago: 733901.
- Goo rates
- No phone numbers
Preferred solution: Deliver product or service ordered
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
São Paulo, São Paulo
Accident related with reservation # 197****
Upon the arrival of a van with passengers related to reservation #197****, the driver hit a parked vehicle in front of the hotel and noticed, then stepped out of the vehicle to verify the damage. Then he proceeded to drop off the passengers, who are clients of the Beekman hotel, around the corner, away from the hotel entrance. This is a legal matter.
Preferred solution: Car that got hit is not yet taken to a shop to verify Damage......Civitatis should ask the dis honest driver to come back and apologize for his runaway then either pay for damage or has his car insurance do so Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe fraudulent company owes a lot of drivers money and refuses to pay them. The drivers cannot find the company.
Hello, I want to complain to you. I am the driver for this order.
The shuttle company with which you have collaborated is a fraudulent Chinese company. It has owed me wages for two months.
I hope you can ask them to pay me. If you don't pay me, I will write a letter to the US IRS to accuse you of being a fraudulent company.
- Shuttle company we cooperated with is a scammer
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPaid for a reservation for tomorrow and I don’t recife any confirmation
Frustrating , because I paid and after the company the the payment confirmation send me no avaibility for tomorrow.
User's recommendation: I can’t recomend until sort my poblema.
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Same is happening to me now.