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Citymapper

Citymapper

citymapper.com
What is your customer experience with Citymapper?

Citymapper Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Citymapper has a 2.3 star rating from 3 reviews, with 67% unfavorable and 33% positive; reviewers praise low price but are mostly dissatisfied.

Key Takeaways for Future Customers

  • Check recent Citymapper reviews for reliability on routes and maps before relying on app for appointments.
  • Be cautious about Citymapper pass subscription billing and confirm refunds and account status in advance.

Negative Feedback / Risk Areas

  • Routing errors led to missed appointments and travel costs.
  • Account access problems and slow customer service responses are reported.
  • Complaints about unapproved charges and difficulty obtaining refunds.

Positive Feedback

Users note low price level and value features like diverse transit options when the app functions correctly.

View full overview ›

Media from reviews

Citymapper - Took me and my to the wrong place
Citymapper - Took me and my to the wrong place - Image 2Citymapper - Took me and my to the wrong place - Image 3Citymapper - Service never available
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Patrick P Ddn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

11.4.1 Dernière mise à jour8 septembre 2023 LicenceLicence gratuite Téléchargements49 (30 derniers jours)

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Requests updates and new notifications for metro, tram, Transilien, and RER.
  • - App 11.4.1; update 2023-09-08; free license; 49 downloads (30 days).
Updated by user Sep 13, 2023

non irai chez transit / operateur canada /eu il font leur mise jour heures est superas

Original review Sep 12, 2023

bonj equipes cityppaper je voudrai avoir quant vous aller nous installer les mise jour et nous mètres des nouveau notification pour quant sa reprend les problème dans métro et tram et transilien et bus RER serai bien avoir sa sur application 11.4.1

Dernière mise à jour8 septembre 2023

LicenceLicence gratuite

Téléchargements49 (30 derniers jours)

User's recommendation: je recommandé 5 Etoiles

View full review
OLOLADE A Oyj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Took me and my to the wrong place

AI Highlights
  • - Appointment at SE10 9HB was redirected to Goodge Street; Greenwich was the correct location, and I missed the appointment.
Citymapper - Took me and my to the wrong place
Citymapper - Took me and my to the wrong place - Image 2
Citymapper - Took me and my to the wrong place - Image 3

I had an appointment with Home Office with my daughter at SE10 9HB, I input the address and it took me to Goodge Street at westminister. I was really disappointed because the place was at Greenwich.

I missed the appointment and wasted money going down to westminister for nothing. I paid with my debit card and my daughter used her Oyster zip card.

Preferred solution: Full refund

User's recommendation: I will never recommend it to anyone

View full review
Akhil kumar G

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hounslow, England

I need to cancel my pass

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AI Highlights
  • - Facing problems with Citymapper Pass; I am not using it.
  • - Money was charged on Oct 28 and 04/11/22.
  • - Please refund the charged amount ASAP.

Please I am facing lot of problems from Citymapper pass actually I am not using the pass why you debating form my account please refund to me as soon oct 28 and 04/11/22 today you taken from me money please as soon as do it

Preferred solution: Full refund

User's recommendation: Cal me

View full review
Vicki Fhr

Service never available

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Citymapper - Service never available

Not able to log in anymore due to an issue

Email sent no reply and I absolutely have to freeze my card . Otherwise I will block this card and never use it again.

Thanks

View full review

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