City Toyota In Daly City Customer Care Review

Beware ordering part from wholesales from Asian mid 30s with tattoo. He got the worst customer service. He need to change his attitude. He doesn't say please hold or anything. He will just hang up on you. Everytime I order something thru him. If you don't like your job just quit
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ID
#840880 Review #840880 is a subjective opinion of poster.
Location
San Francisco, California
Service
City Toyota In Daly City Customer Care
Reason of review
Poor customer service
New Reviewer

Bad Service Complaint - CityToyota

I came in for expresslube - and technicians/service rep told me I need tire rotation. They said it will take 45 mins to an hour. I waited for 4 hours on the lobby - nobody gave me an update until i looked for the technician. They fin ally finished and gave me back the car. Next day - the steering was wiggling/shaking. I took it back and technician/rep told me that tires were not aligned. And i have to pay extra to get it fixed. I argued with the people - they offered to rotate back the tires for free. I argued that I paid for the service and they should either fix it for free or they rotate back and credit back the previous charge on the work done - with a guarantee that the wiggling/shaking will go away. after hours of discussion - they decided to align the wheels for free. I'm still waiting in the lobby - hoping it will solve the problem.
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ID
#126890 Review #126890 is a subjective opinion of poster.
Location
San Francisco, California

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