map-marker San Francisco, California

City Toyota In Daly City Customer Care Review

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Beware ordering part from wholesales from Asian mid 30s with tattoo. He got the worst customer service. He need to change his attitude. He doesn't say please hold or anything. He will just hang up on you. Everytime I order something thru him. If you don't like your job just quit
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Reason of review:
Poor customer service
map-marker Washington, District Of Columbia

City Toyota Disappoints Once Again

In 1/2009 had car towed to City Toyota (CT) because car stopped & ended up in pool of gas & oil. CT wouldn't even look at car until I agreed to pay them! They admitted forgetting to put clamp in but took them 5 hrs to find another clamp. Ended up with new battery because they "had to charge me for something". Today car wouldn't start; AAA said battery almost dead. Called CT to find out if they will honor replacing Toyota 84 mo. warranty battery & I was told they don't know, tow car in. Don't have 5 hrs. for them to *** me around & then tell me they have to "charge me for something." AAA replaced my battery & I was told that the warranty is for 6 yrs -- if battery is suspect within that time, they will replace for FREE!!!
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Braydon Ohf
map-marker San Francisco, California

Bad Service Complaint - CityToyota

I came in for expresslube - and technicians/service rep told me I need tire rotation. They said it will take 45 mins to an hour. I waited for 4 hours on the lobby - nobody gave me an update until i looked for the technician. They fin ally finished and gave me back the car. Next day - the steering was wiggling/shaking. I took it back and technician/rep told me that tires were not aligned. And i have to pay extra to get it fixed. I argued with the people - they offered to rotate back the tires for free. I argued that I paid for the service and they should either fix it for free or they rotate back and credit back the previous charge on the work done - with a guarantee that the wiggling/shaking will go away. after hours of discussion - they decided to align the wheels for free. I'm still waiting in the lobby - hoping it will solve the problem.
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