City Sightseeing
City Sightseeing Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
City Sightseeing has a 1.0 star rating from 1 review and consumers are mostly dissatisfied; rating distribution is 100% unfavorable. Reviews cite poor customer service, misleading free cancellation and high price level.
Key Takeaways for Future Customers
- Check City Sightseeing reviews for refund and cancellation experiences before booking.
- Confirm cancellation policies in writing and expect slow email responses from customer service.
Negative Feedback / Risk Areas
- Customer complaints about misleading "free cancellation" language and denied refunds.
- Poor response from customer service and dispute handling.
Positive Feedback
No positive points noted in the available review.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
City Sightseeing has a 1.0 star rating from 1 review and consumers are mostly dissatisfied; rating distribution is 100% unfavorable. Reviews cite poor customer service, misleading free cancellation and high price level.
Key Takeaways for Future Customers
- Check City Sightseeing reviews for refund and cancellation experiences before booking.
- Confirm cancellation policies in writing and expect slow email responses from customer service.
Negative Feedback / Risk Areas
- Customer complaints about misleading "free cancellation" language and denied refunds.
- Poor response from customer service and dispute handling.
Positive Feedback
No positive points noted in the available review.
Media from reviews
Turn one complaint into a collective action
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Verified Reviewer
Cancellation
- - The booking showed 'free cancellation'.
- - Support cited 24-hour policy.
- - Cancellation on 18 Mar, five days after booking.
- - ASA complaint; refund due.
I am currently having problems with your customer service department via email. I booked a trip with you in Reykyavik, but our travel plans have changed.
I only booked this trip because on your website next to the booking it says 'free cancellation'. So to me it means I can cancel. Your customer dept keep quoting 24 cancellation to me. Now they are either stupid or incompetent, maybe both.
The trip booked is on 18th August 2023. I tried to cancel on 18th March, merely 5 days after booking.
Unless I am miscalculating, that is far more than the 24 hour cancellation policy isn't it? So I am far in advance of this. By nearly 5 months.
So why are they quoting the 24 hours all the time to me. I am not within 24 hours of the trip!
I will be discussing this with the legal dept of my travel insurance on Monday.
I have also made a complaint to the ASA about your misleading 'free cancellation' on the booking. We were going to book you for our rearranged trip, but there is no way we are going to book you until we have our refund which we are entitled to.
- Refund policy
- Customer service
Travel Agencies Expert Talks
Vacation Rentals: Refund, Cancellation and Safety Tips
How to refund or cancel a vacation rental? How to avoid a scam? We’ve asked Mary Branum, a vacation rental expert, and experienced homeowner, to answer top consumers questions about vacation rentals.
Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.
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