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City of Hope

City of Hope

www.cancercenter.com
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City of Hope Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews

Overall rating: Negative; consumer sentiment is poor with frequent complaints about customer service, limited diversity of services, and a high price level.

Positive Feedback

The operating surgeon appeared competent and the requested Mohs surgery was ultimately performed with reassurance that recovery would be fine.

Negative Feedback / Risk Areas

  • Repeated City of Hope reviews note poor customer service and unreturned calls.
  • Reports of upselling extra procedures, travel and hotel recommendations increasing cost and hassle.
  • Concerns about unexpected billing for services patients say they did not request.

Key Takeaways for Future Customers

  • Confirm the exact treatment plan in writing before appointments and review City of Hope customer complaints online.
  • Clarify billing and insurance coverage in advance.
  • Obtain direct contact for follow-up and consider second opinions for surgical options.
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Anonymous
map-marker Chicago, Illinois

I will call it CITY OF WORIES, NOT CITY OF HOPE

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AI Highlights
  • - Mohs surgery was requested; radiation and additional procedures were urged.
  • - Multiple calls were not returned and appointments were canceled.

I advise patients to review the City Of Hope before you set an appointment with them.

I did set up for my wife an appointment with them over 3 months ago for a Mohs skin cancer surgery only.

Dr. Lauren Ferguson meet us and advised to follow many procedures, including radiation, scheduling hotels traveling, and many other unnecessary procedures, that we never requested.

They asked us to visit the doctors by phone and or by emails to do chiropractics etc. She fears us not to do Mohs surgery in favor of radiation, by saying that a cancer cell may not be removed by the surgery. She told my wife that your son and daughter should do the tests as well for cetain cancer that ren on my wife's family. Our son an doughter have their own primaty doctors and they know what to do.

My wife got an appointment 3 months in advance.

At the time of the appointment, I asked them for to do a Mohs surgery for basel skin cancer only, not radiation and other many procedures.

They plan us to see a radiation doctor. Do you know why? They plan you to go there around 20 times to drive 1500 miles to get your money. They do not want you to do Mohs surgery that cost much, much less, and better apparence compare to the red spot of dadiation, that looks different that the surgery.

Finally the surgery was the only chooise of my wife.

The surgeon looks to me a good doctor that may was able to do the job by saying that: "You will be just fine" and gave me another appointment after three days, but later on he changed his decision and canceled the appointment. I call him and his surgeon team at least 10 times and no one returned my call.

Finally, I call the patient-relation office, Miss. Abe and I told her all I presented above. I told Abe that I will not call your facility "City of Hope", but the City of Worries.

She told me that I will discuss your case with the authorities, and I let you know on Monday, but she never, called me.

Finally, they will charge my insurance and will get the money for the work that my wife never requested. My wife requested Mohs surgery for basel carcinoma and not to see Dr. L. Ferguson or a radiation doctor and others, we newer requested.

I will recommend to the patients: Think twice before you seeing this people Their goal is that you to see as many doctors as possible, get hotels, traveling deals and much more.

I'm 80 years old, I have visited the best hospitales in Chikago and surbans but never seen a place like this, never.

They gave us hard time and no solution, breaking nerves,spending time in trafic, pay for gas, pay toll etc. I call Dr. Hatem Halabi personally 7-8 times to return my call but he never returned.

I call his surgical team as well but they never returned a phone call to me for a week or so.

I understood that the main goal of City of Hope or the City of Worries is the money and not to cure my wife skin cancer. They failed to do the job we asked for.

SQ, July 17, 2023 at 8:00 PM

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