
City Looks
549
CLAIMED LOSSES
4
TOTAL REVIEWS
Sabir Scv
DAMAGED HAIR HORRIBLE CUSTOMER SERVICE
BEWARE THEY ARE REOPENING UNDER A NEW NAME "CLOVE" I wanted to post a photo of the mess I am left with after spending 470$ at this salon. Unsurprisingly they have blocked anyone from posting photos on their page,and after reading many other bad reviews I now know why. I was supposed to have rose gold ombré and I also got a keratin treatment. After washing with the expensive products they insisted I purchased in order to "guarantee" the treatment my hair was left brittle and dry. I'm talking a good 4 inches of damage ! It's fried. They wanted me to sign a release form and pay to have it notarized in order to get a refund. Where is the logic in that?! I have to pay to get a refund ?! They would not budge on the issue and when I told the owner I would be going to the media with this she told me she will be printing out all of my reviews and showing her attorney and that it will come back to *** me! Sorry but I've already been bitten by a hair disaster , not much more you can do to me. Not to mention they took back the product I returned and never gave me a refund because they refused to do 2 seperate refunds and wanted refund services and product together. So now almost 500$later I have fried hair and no product. I will be contacting avedas corporate office next and the news. I hope I save someone else from the emotional distress of having their hair ruined and then being treated like a problem.
Loss:
$470
Reason of review:
Damaged or defective
Preferred solution: Full refund
4 comments

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Verified Reviewer |Worst Salon EVER!!!
Went in for a trim, Jessica, who had done my haircut in April was not in, needed a trim for a job interview so I took their advice and went with Gabby, I think her name was....she was more interested in giving me a hand massage than cutting my hair! What a nightmare!!! She not only messed up my hair, which I took so long in getting it to this length, took out a huge chunk of my hair! Try and get your money back, is another nightmare!! You must sign a General Release Form and YOU must get it notarized..another $12!!! Where's the customer service? Went to two different salons to see if they could fix what I paid $30 for...! NEVER AGAIN!!! City Looks Salon...YOU SUCK!!!
Loss:
$45
Reason of review:
Poor customer service
Preferred solution: Full refund
Anonymous
City Looks - Hair Service Review from Celebration, Florida
Worst experience I ever had. Casey mess up my hair so bad that I had to go to 2 different places to try to get it fix. My hair use to be shoulder length now is all the way up to my ears. Bad customer service. I will shave my head before going back there
1 comment
Anonymous
Worst Hair Salon Ever - Your Hair Nightmares Realized
They state they offer precision haircuts. One thingowner "Connie" doesn't mention is that some of their stylists are not competent to do the simplest haircuts. Their Aveda hair products also smell like dead plants and the odor takes a week to wash out completely. Their Complimentary stress relieving hand massage is likely for the Stress you'll encounter after getting the worst haircut ever. They don't even check if the bottom or sides are cut even. Texturizing a lot to hide their mistakes and plastering it with stinky Aveda products. NEVER AGAIN! Be Warned. Manager & Owner Connie does not know the meaning of providing good customer service to her clients. She is very rude even after admitting the haircut was not acceptable to their so-called standards. Which by the way is Very LOW STANDARD. Great Clips can do a better job any day.
Loss:
$34
4 comments
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City Looks
I have a similar picture of my hair that I had to get cut because they ruined it! They also did not want to give me a dime or take any responsibility.
They are somehow able to alter their reviews and have things removed.
They even called the cops on me, who then told me it's not the first time. Good luck!
I say we pass out flyers with photos of what they did to our hair. I never received a refund , not even for the product that I brought back.
They are a bunch of lying thieves who should get shut down.
If you want to call the news ( consumer reports) I'd be willing to join you with my story.
Most banks have notarys available without charging. Even if they do charge it is only $3-$5...
The point is I shouldn't have to pay a dime to get reimbursed for having my hair ruined. It's not ethical