City Looks

BEWARE THEY ARE REOPENING UNDER A NEW NAME "CLOVE"

I wanted to post a photo of the mess I am left with after spending 470$ at this salon. Unsurprisingly they have blocked anyone from posting photos on their page,and after reading many other bad reviews I now know why.

I was supposed to have rose gold ombré and I also got a keratin treatment. After washing with the expensive products they insisted I purchased in order to "guarantee" the treatment my hair was left brittle and dry. I'm talking a good 4 inches of damage ! It's fried. They wanted me to sign a release form and pay to have it notarized in order to get a refund. Where is the logic in that?! I have to pay to get a refund ?! They would not budge on the issue and when I told the owner I would be going to the media with this she told me she will be printing out all of my reviews and showing her attorney and that it will come back to *** me! Sorry but I've already been bitten by a hair disaster , not much more you can do to me.

Not to mention they took back the product I returned and never gave me a refund because they refused to do 2 seperate refunds and wanted refund services and product together. So now almost 500$later I have fried hair and no product.

I will be contacting avedas corporate office next and the news.

I hope I save someone else from the emotional distress of having their hair ruined and then being treated like a problem.

Went in for a trim, Jessica, who had done my haircut in April was not in, needed a trim for a job interview so I took their advice and went with Gabby, I think her name was....she was more interested in giving me a hand massage than cutting my hair! What a nightmare!!!

She not only messed up my hair, which I took so long in getting it to this length, took out a huge chunk of my hair! Try and get your money back, is another nightmare!! You must sign a General Release Form and YOU must get it notarized..another $12!!! Where's the customer service?

Went to two different salons to see if they could fix what I paid $30 for...!

NEVER AGAIN!!! City Looks Salon...YOU SUCK!!!

Worst experience I ever had. Casey mess up my hair so bad that I had to go to 2 different places to try to get it fix.

My hair use to be shoulder length now is all the way up to my ears.

Bad customer service. I will shave my head before going back there

They state they offer precision haircuts. One thingowner "Connie" doesn't mention is that some of their stylists are not competent to do the simplest haircuts.

Their Aveda hair products also smell like dead plants and the odor takes a week to wash out completely. Their Complimentary stress relieving hand massage is likely for the Stress you'll encounter after getting the worst haircut ever. They don't even check if the bottom or sides are cut even. Texturizing a lot to hide their mistakes and plastering it with stinky Aveda products.

NEVER AGAIN! Be Warned. Manager & Owner Connie does not know the meaning of providing good customer service to her clients. She is very rude even after admitting the haircut was not acceptable to their so-called standards.

Which by the way is Very LOW STANDARD. Great Clips can do a better job any day.