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1.7 Based on 33 reviews
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    • Defective furniture 8
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I bought a sofa and three stools at the store by Dadeland. During the shopping process everything was going well and throughout that time, I was assured that delivery was not going to be a problem (the store had advertised that they would deliver on the same day but since I was buying at the end of the day - Thursday-, they would deliver the following day). However, once I paid for my purchase, the tone changed. They could no longer deliver on... Read more

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The sale starts out great. Sales guy in the store was very friendly and very helpful. It stopped there. When arranging for delivery I specifically told the sales guy I needed morning delivery and the afternoon was not an option. He said no problem we can do delivery 8am-11am. Great! The store calls you the morning of the delivery at 8am and says delivery will be between 3-5pm. I inform them that wont work and I was told it would be a morning... Read more

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1.0 star rating 1/19/2017 Stay away. Every bad review that you have read does not begin to reflect the true culture of this company. It starts from the top down. You may be lucky as some people have been. The truth of the matter, there is one mission. It's all about City Furniture and not about the customer. Stay away!!! Stay away!!! Stay away!!! 1.0 star rating 1/19/2017 Stay away. Every bad review that you have read does not begin to reflect... Read more

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City Furniture - Poor quality
1 of 3

I have this sofa set for less than a year and it looks like is five years old. I'm single, no kids and do not use the sofa as much, meaning, can not be peeling for usage like the customer service replied. Very upsetting that City Furniture is making money on their customers on selling poor quality products that are completely disposable. I will never, ever buy anything from this company, I followed the protocol, emailed the company, sent... Read more

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In less than a year of buying a sectional sofa the chaise has the stitching coming out. There was also discoloration in the tufting. Called the warranty customer service and sent pictures showing the defects. They pretty much said it wasn't their problem. Warranty is useless- not quite sure what it covers!!?? I bought the warranty because after 3 years if you don't use it you can get a store credit for the amount paid for the warranty. Store... Read more

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City Furniture sold dining room chairs to me and delivered them into my home that had Powder Post Beetles in them. (A wood destroying bug) They took the chairs back but refuse to treat my home. We have the beetles in our home and they have already damaged an end table. They are in our kitchen cabinets and other furniture. When I ask them to treat our home they declined saying the beetles won't travel to my furniture and cabinets. I am looking at... Read more

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Terrible experience with these guys! All the furniture they delivered was brokern, I'm a senior citizen and a veteran and the delivery drivers wouldn't even help me get the furniture moved into my condo correctly. The dirvers were very rude and seemed angry at every question I asked. After opening some of my boxes I realized the furniture had cracks, scratches and some flat out didn't work. I asked nicely if they could brin back the broken... Read more

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City Furniture - CHECK THEIR BBB COMPLAINTS AND ONLINE REVIEWS BEFORE BUYING !!!
1 of 3

I now deeply regret not having checked first with the BBB in South Florida prior to doing business with City Furniture. Turns out the BBB has over 300 unresolved complaints against this company. I purchased a dining room table with 4 chairs on Oct 12, 2016 for $ 1,355.54 to be shipped to my home in Northeast Florida. On the initial delivery the tabletop had a deep scratch and 2 chairs were damaged. After numerous calls and emails to Gary Hunt in... Read more

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I bought chairs at City Furniture and they had Powder Post Beetles in them. When I called them they agreed to pick up the chairs but would not treat my home for the bugs. These are wood destroying bugs and are causing damage to our home. They won't respond to my calls. Please do your self a favor and DO NOT shop there. They know it will cost a lot to rid our home of the Beetles so they are ignoring me. They claim the Beetles won't leave the... Read more

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This is the third time in a row that I have had a problem with City Furniture delivery,. I live in a gated community with no deliveries allowed after 5pm. City Furniture has this noted in their computer system and I verified it at the time of sale and scheduling the delivery. However, the delivery department IGNORES their own computer remarks and for the third time scheduled me as the as the last delivery of the day despite the delivery day... Read more

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