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Worst customer care ever! in store and on the phone with customer service. Purchased a mattress for $600- not what you would call a cheap mattress. Three months later, the mattress is defective and I now have to come out of pocket to have it inspected ($50), spend 3...
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1.0
#1041470
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Well I bought a $500 cable it come apart on me I got a hold of a warranty company that not even a month old I asked them to replace it or fix it I got nothing but put on hold I had to go to the main office to complain about it they get something done then they send me...
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5.0
#1032985
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Listen, Stop wasting your time calling and writing City Furniture. They have no consciences and this is there way of doing business. Write to Attorney General Pam Bondi and file Complaint. Also contact Help me Howard on Channel 7 and also Angie's List. Doesn't seem...
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#1027955
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Furniture Set Review

City Furniture
#914286
2.1
I purchased a living room set from city furniture in Hollywood Fl. Within a year and a half the entire bottom of the sofa, love seat and recliner rotted into and shredded like piwder. It must have been 50 years old. Will not recommended city furniture.
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City Furniture Delivery Service Review

City Furniture
#752855
I work in customer service, but these delivery guys were awful. Not to mention that they have a close relationship with service agent on phone, so they don't relay or question anything. This guy had the nerve to call me with a hour time frame and came 2 hours later. I will never buy from them due to the fact of their delivery drivers. Chairs are not put together right.
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Bed Review

City Furniture
#628258
1.7
Poor quality bed (last less than 1 year) Worst experience ever with costumer service.
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After spending a few thousand dollars at City Furniture, and a year later with minimal use of sofa.. a tear started at seems soon after that, springs started coming loose with maybe wood, who knows.. After following all procedures of sending pics with description of...
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#1014403
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Truly a beautiful showroom but it ended there. Shawn (Shazhaad) our salesperson was truly helpful but full of misinformation. When the delivery arrived it was immediately clear that we were misinformed. Calls to customer service left us on four separate 30 minute hold...
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1.0
I didn't like
  • Dishonesty of sales assistance
  • Will not repair
  • Follow up
#1012465
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I bought a sofa and three stools at the store by Dadeland. During the shopping process everything was going well and throughout that time, I was assured that delivery was not going to be a problem (the store had advertised that they would deliver on the same day but...
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1.5
I didn't like
  • Being lied to
  • Salesman
#999779
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The sale starts out great. Sales guy in the store was very friendly and very helpful. It stopped there. When arranging for delivery I specifically told the sales guy I needed morning delivery and the afternoon was not an option. He said no problem we can do delivery...
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#997130
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1.0 star rating 1/19/2017 Stay away. Every bad review that you have read does not begin to reflect the true culture of this company. It starts from the top down. You may be lucky as some people have been. The truth of the matter, there is one mission. It's all about...
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2.1
#993675
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City Furniture - Poor quality
City Furniture - Poor quality
City Furniture - Poor quality
I have this sofa set for less than a year and it looks like is five years old. I'm single, no kids and do not use the sofa as much, meaning, can not be peeling for usage like the customer service replied. Very upsetting that City Furniture is making money on their...
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2.4
Product
I didn't like
  • Poor quality products
#987016
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In less than a year of buying a sectional sofa the chaise has the stitching coming out. There was also discoloration in the tufting. Called the warranty customer service and sent pictures showing the defects. They pretty much said it wasn't their problem. Warranty is...
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#977940
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