City Experiences
City Experiences Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.2 star rating based on 2 reviews; consumers are mostly dissatisfied. Rating distribution is 100% unfavorable. Recent recommendations include "Please NO" and "Beware of added costs". Reviews cite poor customer service, limited service diversity, and high prices.
Positive Feedback
No positive experiences are highlighted in City Experiences reviews; customers report unmet VIP expectations and service issues.
Negative Feedback / Risk Areas
- Repeated City Experiences customer complaints about undisclosed added fees and confusing billing.
- Reports of VIP package not delivered and poor on-site handling by staff.
- Lack of follow-up on refund or billing inquiries and unsatisfactory customer service response.
Key Takeaways for Future Customers
- Expect potential added fees; verify final price before booking and review billing details.
- Document charges and interactions; follow up strongly if refunds or explanations are needed.
- Consider alternatives if reliable VIP service or strong customer service is important.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.2 star rating based on 2 reviews; consumers are mostly dissatisfied. Rating distribution is 100% unfavorable. Recent recommendations include "Please NO" and "Beware of added costs". Reviews cite poor customer service, limited service diversity, and high prices.
Positive Feedback
No positive experiences are highlighted in City Experiences reviews; customers report unmet VIP expectations and service issues.
Negative Feedback / Risk Areas
- Repeated City Experiences customer complaints about undisclosed added fees and confusing billing.
- Reports of VIP package not delivered and poor on-site handling by staff.
- Lack of follow-up on refund or billing inquiries and unsatisfactory customer service response.
Key Takeaways for Future Customers
- Expect potential added fees; verify final price before booking and review billing details.
- Document charges and interactions; follow up strongly if refunds or explanations are needed.
- Consider alternatives if reliable VIP service or strong customer service is important.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Horrible service, VIP Package is a rip off
- - VIP package promised priority boarding; it failed.
- - Waited in cold; seated near engine.
- - Buffet limited; late service; $500 for 3 hours.
I wanted to spend quality time with my niece who visited from college. Got us tickets with VIP package that came with priority boarding and few extra...
no priority boarding despite me asking, we waited in line in the cold despite me asking 3 different people, we were sat at the lowest level near the engine...3 so called managesr came, no one helped, our table was among the last to be ushered to the buffet with only half the already poor menu available. Each of them had something different to say, " oh you should have been at the top level"...no efforts were made to accommodate us. I have my screenshot and pictures. Why offer a VIP package if you can't deliver, keep a log??
It was not my first thxgiving cruise lunch and I wanted her to have a memorable experience.
$500 and 3 hours wasted. DC CITY CRUISE Never again!
- Food below average
- Vip service means nothing
- Poor hygiene staff incompetent and disorganized
Preferred solution: Price reduction
User's recommendation: Please NO
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAdded fees without explanation
- - $157 charged without explanation.
- - Manager couldn't help.
- - Follow-up promised but never arrived.
- - Price shows $129 per person but $164 billed for fuel and admin.
I took friends on a brunch cruise in DC, and $157.00 was added to my bill without explanation. When I asked the manager on the ship about the charge, he could not help me.
Instead, he said he would give my email to the company and have them get back to me. But this never happened, and the company charged this extra money for fuel and admin fees. Why was this not included in the initial cost?
I am not a happy camper! They tell you the cost is $129 per person, but in actuality, it is $164 per person?
Preferred solution: A change in company policy that give details about hidden fees
User's recommendation: Beware of added costs
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