City Chic USA
City Chic USA Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
City Chic USA has 2.2 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend City Chic USA to a friend or colleague.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Make sure your order is right", "Use extra caution-when buying from this company!", "Highly recommend", "You will NEVER talk to a person! NEVER!", "Do not order if you need your merchandise right away.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
City Chic USA has 2.2 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend City Chic USA to a friend or colleague.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Make sure your order is right", "Use extra caution-when buying from this company!", "Highly recommend", "You will NEVER talk to a person! NEVER!", "Do not order if you need your merchandise right away.".
Review authors value the most Diversity of Products or Services and Website. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Location. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
South Lyon, Michigan
Return item not ordered to request the rightitem
I ordered the Jocelyn dress they sent something else Im returning the other dress I need the right dress sent to me asap I need it for a cruise the end of October
User's recommendation: Make sure your order is right
Marshfield, Wisconsin
Received incorrect size shoes
I ordered size 13 shoe received size 10 shoes
confirmation # GCY2LJGZM
Was told I would receive order updates and confirmation order updates--never received any. When I ordered it stated I would.
Need paper to return these shoes and send correct size as ordered.
I ordered size USA 13
Any questions call me 715 387-**** Donald Gleisner
!009 W. Park St.
Marshfield, WI 54449
User's recommendation: Use extra caution-when buying from this company!
Bridgeton, New Jersey
Worst Customer Service EVER
I ordered a dress and received a bra. Apparently they mixed my order with another.
They refused to handle it in time and could not ship the dress by the date needed. Something about needing 24-72 hours to deal with my case.
They promised to call me back and never did! Ruined an important event because of their shoddy shipping habits!
User's recommendation: You will NEVER talk to a person! NEVER!
Experienced great customer service
Called to track package I sent back for return. Spoke to two different Customer Service reps and received great customer service!
Preferred solution: Full refund
User's recommendation: Highly recommend
Miami, Florida
Online order
Horrible nobody answered the line it just automatically disconnected. Extremely disappointed with their customer service
Newark, New Jersey
Oder wrong cancel order
I order the wrong size,I need a plus size 16 I try to go to my account and cancel the order but I didnt see how to do it the my account can please cancel the order please I dont have money like that
Laurel, Maryland
Please Put a Shipping Disclaimer
I placed a sizable order and reached out to get an ETA, I was told they were not sure although the money was out of my account right away. The representative checked and said it was in process phase.
I asked well can it be canceled since I will need everything by the weekend. I was told it passed the phase of cancellation. I asked were return shipping labels included. I was told no initially, however when I mentioned pissed customer, I was told labels would be included.
I am so annoyed. I shared timing disclaimer needs to be included.
All in limbo right now. Thanks Pissed Customer.
User's recommendation: Do not order if you need your merchandise right away.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
HORRIBLE CUSTOMER SERVICE DO NOT SHOP HERE
Purchased almost $500 worth of merchandise in two orders. I returned 3 items that did not work.
Happy with the other pieces. A MONTH LATER, I AM STILL WAITING FOR MY REFUND! IT SOUNDS LIKE ONLY 1 PERSON WORKS IN THEIR CUSTOMER SERVICE DEPT. BECAUSE EVERY TIME I CALL-IT'S HER!!!!
AND NOTHING GETS DONE!!! I WANT MY $300!!!!
Preferred solution: Full refund
User's recommendation: DO NOT SHOP HERE!!!!!
You were trying to charge me 19.99, why if I haven't bought anything from chic
My card was declined to this amount. But the issue is, I do not what chic to keep trying to charge me, when I have not ordered anything.
Preferred solution: Do not try to do this again with out my knowledge
User's recommendation: Do not know company
Glendale, California
Stolen dress that was shipped to my address
They deliver an order that I made and they left the package on the porch someone stoled it and I need a new shipping with a new dress as soon as possible and I would like to change my address for shipping
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I have now received the refund as of late last night on Sunday. I can only assume it is because I sent an email to their corporate office in Australia.