Virginia S Mra

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker South Lyon, Michigan

Return item not ordered to request the rightitem

I ordered the Jocelyn dress they sent something else Im returning the other dress I need the right dress sent to me asap I need it for a cruise the end of October
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User's recommendation: Make sure your order is right

Anonymous
map-marker Marshfield, Wisconsin

Received incorrect size shoes

I ordered size 13 shoe received size 10 shoes confirmation # GCY2LJGZM Was told I would receive order updates and confirmation order updates--never received any. When I ordered it stated I would. Need paper to return these shoes and send correct size as ordered. I ordered size USA 13 Any questions call me 715 387-**** Donald Gleisner !009 W. Park St. Marshfield, WI 54449
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User's recommendation: Use extra caution-when buying from this company!

Anonymous
map-marker Bridgeton, New Jersey

Worst Customer Service EVER

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City Chic USA - Worst Customer Service EVER
I ordered a dress and received a bra. Apparently they mixed my order with another. They refused to handle it in time and could not ship the dress by the date needed. Something about needing 24-72 hours to deal with my case. They promised to call me back and never did! Ruined an important event because of their shoddy shipping habits!
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User's recommendation: You will NEVER talk to a person! NEVER!

Laquinton Iup

Experienced great customer service

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Called to track package I sent back for return. Spoke to two different Customer Service reps and received great customer service!
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Preferred solution: Full refund

User's recommendation: Highly recommend

Anonymous
map-marker Miami, Florida

Online order

Horrible nobody answered the line it just automatically disconnected. Extremely disappointed with their customer service
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Anonymous
map-marker Newark, New Jersey

Oder wrong cancel order

I order the wrong size,I need a plus size 16 I try to go to my account and cancel the order but I didnt see how to do it the my account can please cancel the order please I dont have money like that
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Anonymous
map-marker Laurel, Maryland

Please Put a Shipping Disclaimer

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I placed a sizable order and reached out to get an ETA, I was told they were not sure although the money was out of my account right away. The representative checked and said it was in process phase. I asked well can it be canceled since I will need everything by the weekend. I was told it passed the phase of cancellation. I asked were return shipping labels included. I was told no initially, however when I mentioned pissed customer, I was told labels would be included. I am so annoyed. I shared timing disclaimer needs to be included. All in limbo right now. Thanks Pissed Customer.
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User's recommendation: Do not order if you need your merchandise right away.

Sha H Jva

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

HORRIBLE CUSTOMER SERVICE DO NOT SHOP HERE

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Purchased almost $500 worth of merchandise in two orders. I returned 3 items that did not work. Happy with the other pieces. A MONTH LATER, I AM STILL WAITING FOR MY REFUND! IT SOUNDS LIKE ONLY 1 PERSON WORKS IN THEIR CUSTOMER SERVICE DEPT. BECAUSE EVERY TIME I CALL-IT'S HER!!!! AND NOTHING GETS DONE!!! I WANT MY $300!!!!
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Loss:
$300

Preferred solution: Full refund

User's recommendation: DO NOT SHOP HERE!!!!!

1 comment
Guest

I have now received the refund as of late last night on Sunday. I can only assume it is because I sent an email to their corporate office in Australia.

Carmen M Mze

You were trying to charge me 19.99, why if I haven't bought anything from chic

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My card was declined to this amount. But the issue is, I do not what chic to keep trying to charge me, when I have not ordered anything.
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Preferred solution: Do not try to do this again with out my knowledge

User's recommendation: Do not know company

Tierany Rov
map-marker Glendale, California

Stolen dress that was shipped to my address

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They deliver an order that I made and they left the package on the porch someone stoled it and I need a new shipping with a new dress as soon as possible and I would like to change my address for shipping
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Reason of review:
Problem with delivery

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