Citrix ShareFile
Citrix ShareFile Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Citrix ShareFile has 1.9 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
Positive Feedback
Users note the product and system work well and they value Privacy and Data Security and a diversity of services.
Negative Feedback / Risk Areas
- Frequent Citrix ShareFile customer complaints about unhelpful customer service and long hold times.
- Billing issues, repeating charges, and slow or missing refunds frustrate customers.
- Account cancellations, disabled service and difficult subscription management reported.
- Support transfers, offshore agents, and chat bots impede resolution.
Key Takeaways for Future Customers
- Read Citrix ShareFile reviews before committing and expect a higher price level.
- Keep invoices and bank records on hand to pursue refunds or subscription disputes.
- Prepare for extended interactions with support when billing or account access is involved.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Citrix ShareFile has 1.9 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
Positive Feedback
Users note the product and system work well and they value Privacy and Data Security and a diversity of services.
Negative Feedback / Risk Areas
- Frequent Citrix ShareFile customer complaints about unhelpful customer service and long hold times.
- Billing issues, repeating charges, and slow or missing refunds frustrate customers.
- Account cancellations, disabled service and difficult subscription management reported.
- Support transfers, offshore agents, and chat bots impede resolution.
Key Takeaways for Future Customers
- Read Citrix ShareFile reviews before committing and expect a higher price level.
- Keep invoices and bank records on hand to pursue refunds or subscription disputes.
- Prepare for extended interactions with support when billing or account access is involved.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: RightSignature account
Company fixed the issue and I have been provided with apology.
I was on chat support, phone support and at least half a dozen times. On the phone, I continually get disconnected each time without resolution.
I was told by one rep ~ 2 weeks ago I would get a refund on my credit card since it was charged on 11/23/23 $215.71. I have yet to see that and have called 3-4 between yesterday and today (April 17 & 18) and get "disconnected" or get "transferred" around.
My credit card ends in 0060
Sale $215.71
Transaction date Nov 22, 2023
Posted date Nov 23, 2023
Citrix Systems, Inc.
(800) 424-****
This is a repeating charge.
Description Citrix Systems, Inc.
Also known as Citrix Systems Inc
Merchant type Computer network and information services
Method Online, mail or phone
Card number (...0060)
- Customer support is terrible
- Canceled my account
Preferred solution: Full refund
User's recommendation: do not use
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGetting help from ShareFile Support is an exercise in futility.
Attempted to use the chat feature, but the chatbot just kept asking me to describe the issue, which I did repeatedly. I finally called ShareFile Support, who transferred me to Billing. I was able to have them resend the invoice, but Support didn't seem interested in assisting with the actual error.
User's recommendation: ShareFile is ok when its working, but getting support is VERY difficult.
Avon, Ohio
Disabled service
I would say, even though my problem ultimately got resolved, it required four different phone calls. It would've been nice if somewhere along the line someone would've realized the extent of the issue and had it fixed at that point rather than me having to proceed step-by-step finding another issue that needed to be resolved.
My biggest issue is the long wait times when I call in. It went from anywhere from 17 minutes to 45 minutes.
Actually the 45 minute, wait time was ultimately abandoned, so it would've been an even longer wait. Also, at least one or two of the people I spoke to were offshore and rather difficult to understand which is always frustrating.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer complaint
Issue complicated as Citrix is the company who invoices us, but Sharefile is the product supplier who I deal with with regards our account issue.There is no EU number you can get anyone to speak to as when you select any option it goes to automated service that the options have changed ,,,,,Good bye?!Hence I am going in circles.
Account No: 110000****20
sally.harvey@x-on.co.uk
Our business X-on has been receiving numerous threats that our account will be cancelled if we do not pay.
your invoices are paid as per the terms on the invoices 30 day Net.
We pay these without a doubt every time we receive them.
Every week we get 2-3 notification and attempts of account being cancelled due to non payment. We go online chat to you where we provide all the evidence of payments.
Then we are promised that the cash will be allocated and the cancelation will be removed.
Which never happens and by the end of the week we get the same email 3rd Attempt please pay or your account will be cancelled.
And the exercise repeats every time we pay the invoice.
Therefore I would like to raise a formal Managerial complaint to whoever is in charge and can help me.
our case number is 9001****. Please review our account and the countless hours we spent on chat and phone.
Thank you for your understanding and swift action to sort this issue.
- System good
- Customer service especially accounts not helpful
Preferred solution: Sort out payment issues and cancelation of service emails
User's recommendation: nope
Will not acknowledge we payed bill twice
We accidentally paid our yearly subscription twice. I have provided the bank statements, created a ticket, call every few days, and they just keep denying it and not helpful.
It is so frustrating. No one has the authority to handle this simple situation.
- Good product
- Customer service has no authority
Preferred solution: Full refund
User's recommendation: Use a company that has a real customer service to help
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I finally after dozens of phone calls received my refund today for my account being canceled without my knowledge.