Resolved
Chrislyn Bco
map-marker Davenport, Florida

Resolved: Service fee is astronomical

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Updated by user Sep 14, 2024

Company fixed the issue and I have been provided with apology.

Original review Aug 30, 2024

I requested a refund as soon as I realized I was paying 50% in service fees and not a deposit for the service. This is out of ny budget and I need a refund. There is no phone number and I was denied even though the charge is pending and can easily be reversed.

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User's recommendation: Do not use this service

Anonymous
map-marker Milwaukee, Wisconsin

Needed the fee back if possible

There was a client who used the service and I am assuming paid the fees but however she took the money and scammed us is there any way we can receive money back?

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Janine B Oyr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaint

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Courtney Bowen has stolen our money . She works for your company.

She has our $7200 she was supposed to pick up puppies and never did. She has never returned our money.

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Loss:
$7200
Cons:
  • Lost money

Preferred solution: Courtney Bowen fired

User's recommendation: Do not trust this company

1 comment
Guest

They won't care. They don't respond.

Not trying to be a downer but they are THE WORST. I'm pursuing a lawsuit against them actually. That's your best bet. They either reply to emails AT FIRST then stop.

Then continue to ignore the attempts.

It's pathetic. They all need to lose their jobs for negligence.

NotApplicable D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Los Angeles, California

Refund requested. Lawsuit filed.

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I have a lawsuit filed regarding a service I booked in June 2023 for dog transport. CitizenShipper emailed me a bit then completely ghosted me.

Not cool. Many emails ignored as well as complaints from Pissed Consumer, BBB, TravelAdvisor, etc. My mom who I don't reside with even reached out and their response was "email us" Like I haven't already been doing that.

The people who transported my dog did not keep her expensive dog food fresh, and she came back severely dehydrated and sick for over two months. I am pursuing the refund to be returned by the transport company as well as additional compensation from CitizenShipper for the spoiled food, and cost of my dogs medical care, physical and emotional suffering of my pet.

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Cons:
  • Lack of concern for customers pets

Preferred solution: Full refund

User's recommendation: Steer clear of this company. It's a rip off.

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