Citizens Bank NA
Citizens Bank NA Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating based on 1 customer review; consumers are mostly dissatisfied with a 100% unfavorable distribution. Recent recommendation warns customers that "If anything untoward happens, expect to be blamed by heartless creeps."
Positive Feedback
Citizens Bank NA reviews show no service strengths; the reviewer did report they did not lose any money after the scam.
Negative Feedback / Risk Areas
- Account closure and loss of access after reporting fraud are frequent Citizen Bank NA customer complaints.
- Poor handling by the fraud department and implication that victims were complicit.
- Cold, unhelpful frontline staff and difficulty resolving issues.
Key Takeaways for Future Customers
- Expect to escalate customer service problems and verify fraud procedures before relying on direct deposit.
- Consider alternative banks for mortgage and checking needs given reported account-closure risk.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating based on 1 customer review; consumers are mostly dissatisfied with a 100% unfavorable distribution. Recent recommendation warns customers that "If anything untoward happens, expect to be blamed by heartless creeps."
Positive Feedback
Citizens Bank NA reviews show no service strengths; the reviewer did report they did not lose any money after the scam.
Negative Feedback / Risk Areas
- Account closure and loss of access after reporting fraud are frequent Citizen Bank NA customer complaints.
- Poor handling by the fraud department and implication that victims were complicit.
- Cold, unhelpful frontline staff and difficulty resolving issues.
Key Takeaways for Future Customers
- Expect to escalate customer service problems and verify fraud procedures before relying on direct deposit.
- Consider alternative banks for mortgage and checking needs given reported account-closure risk.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |This person supports our platform.
Supporter |
New York, New York
I shoulda stayed with Wells Fargo...
- - Opened a Citizens Bank checking account in June with direct deposit.
- - Sept 19: a convincing caller scammed the customer; fraud dept to investigate.
I opened a checking account at Citizens Bank back in June. I had my direct deposit set up, and everything went well.
I want to buy real estate and need a mortgage, so my name is out there. I had a phone call on Sept. 19 - a very well-spoken gentleman who was very convincing, especially to me, who has a healthy skepticism. He had all of my information, and I was relieved that things were happening.
Well, of course, I was scammed. I didn't lose a dime, but at the end of the conversation, he asked me to do what scammers want their victims to do. I phoned Citizens immediately and spoke to their fraud department, who said they would have to investigate what had happened.
Furthermore, I had no access to my account for over a week, so guess what? These wretched people closed my account.
They implied that I was complicit when I was the victim. I am spitting nails and immediately opened a checking account for my direct deposit.
Jaw-dropping, unfair, and blood-boiling — they are a fifth-rate institution whose employees are a bunch of cold-fish company men. I hope they go under and urge everyone to avoid these automatons!
- Had branches where i live work and hang out so i saved on fees
- Mediocre customer reps surly branch employees just disgusting
Preferred solution: Apology
User's recommendation: If anything untoward happens, expect to be blamed by heartless creeps
Brands Related to Citizens Bank NA
Citizens Bank
“I need to speak with a Customer Service Rep. (LIVE PERSON) which seems to be impossible!.....“
Citizens One
“Just want to talk to someone this is bulll just answer your phone {{Redacted}}“
CCO Mortgage
“I do not know where to send my property to so my escrow can pay it ???“
Citizens Property Insuran...
“I have never received a statement from Citizens for my home insurance until you closed my account and...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.