citizenM
citizenM Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
citizenM reviews show a 1.4 star rating from 8 customer reviews, 33% would likely recommend, and overall consumer sentiment is mostly dissatisfied; price level reported as high and issues noted with location and website.
Key Takeaways for Future Customers
- Facilities are praised and staff can be friendly.
- Membership and bookings may involve unexpected charges and refund requests.
- Expect difficulty reaching a live person for customer service or membership help.
Negative Feedback / Risk Areas
- Recurring customer complaints about billing, charges after the fact, and delayed refunds.
- Frequent reports of inability to contact support and poor customer service response.
- Cleaning practices, safety/accessibility incidents, and app or electronic room failures.
Positive Feedback
Guests note easy location, friendly staff including managers, and great facilities.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
citizenM reviews show a 1.4 star rating from 8 customer reviews, 33% would likely recommend, and overall consumer sentiment is mostly dissatisfied; price level reported as high and issues noted with location and website.
Key Takeaways for Future Customers
- Facilities are praised and staff can be friendly.
- Membership and bookings may involve unexpected charges and refund requests.
- Expect difficulty reaching a live person for customer service or membership help.
Negative Feedback / Risk Areas
- Recurring customer complaints about billing, charges after the fact, and delayed refunds.
- Frequent reports of inability to contact support and poor customer service response.
- Cleaning practices, safety/accessibility incidents, and app or electronic room failures.
Positive Feedback
Guests note easy location, friendly staff including managers, and great facilities.
Media from reviews
Fresno, California
Cancel membership, receive refund
Not used in last year with no immediate future prospect. I need that one hundred seventy-five dollars back to pay my bills. Thank you for your assistance.
- Great facilities
- Limited room space one king bed only option
Preferred solution: Full refund
User's recommendation: Facilities are great.
Dallas, Texas
Curtainn does not work
Curtain is stuck, called 3 times since yesterday , and they didn't come to fix. Feel like I am inside a coffin
Preferred solution: Full refund
User's recommendation: Not to come here
Dublin, Leinster
Impossible to talk to a person about issues
Incorrectly charged membership fee and have spent 2 months trying to get a refund but have not managed to get in touch with anyone.
Preferred solution: Full refund
Miami, Florida
They kick me out from the hotel because of my rabbit
- - I was kicked out and awaiting a refund.
- - The place is described as horrible.
- - They want staff fired and replaced; Marriott should fire them.
They kick me out with and im still waiting for my refund. This place is horrible they control the temperature in the room they need to fire all them staff and get new ones Marriott needs to fire them and brickell doesn't bother you.
Madison, Wisconsin
Late check in
I didn't get my issue resolved. I am very angry.
I spent 40 minutes on the phone. You should fix this.
- No idea
- Bad customer service
Preferred solution: Please make a note of what I need!
User's recommendation: Don’t call this place.
New York, New York
Refund still not issued
- - Booked 2 rooms for 9/25–9/30; switched hotels.
- - Owed $679.10 after partial refunds; paid $660.08 and $2,378.50; refunds $1,704.64 and $654.84.
I booked 2 rooms from 9/25-9/30. Due to false advertising, and multiple issues at the hotel we were forced to switch hotels.
I was to receive a full refund and only got a partial refund. This costed me double what I was planning to spend bc everything was booked due to the Steelers playing in Ireland. I paid $660.08 for one hotel and $2,378.50 for the other. I was refunded 1704.64 and $654.84.
Im still owed $679.10.
Due to the fact this happened almost a month ago you can probably sense my frustrations!!! PLEASE REFUND MY MONEY IMMEDIATELY OR I WILL TAKE FURTHER ACTIONS!!!
User's recommendation: Don’t stay here
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEverything
- - Impossible to contact by phone; membership is waste.
- - App issues persist; staff can't fix lockouts.
- - Cancellation not honored; payment taken; scam noted.
Impossible to contact by phone to resolve an issue. Membership is a waste of money, the app doesnt work properly and am often locked out.
Staff unable to fix problems with app when youre staying so it never gets resolved.
Have been locked out of my room bc electronics werent working.
Eventually managed to persuade someone to come to room and was moved bc electrics are under bed. No compensation of any form.
Fire alarm test every Thursday morning at London Bankside so paying for membership for late checkout is pointless (Im epileptic so need this extra time).
Had emailed to say membership cancelled and yet the payment has just been taken from my bank?
All the reviews say you have the worst customer service; I wish Id seen it before I signed up for membership bc its a scam.
User's recommendation: Never stay there and whatever you do don’t waste money on membership. A great concept but they don’t care about maintenance or customer service
Because no help from a live person
I want to cancel my membership
I cannot dobthis and the bot is misinterpreting my request
I ficking cantveven do this without an ordeal
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Inability to speak to a human is ridiculous
- - Cannot speak to a human; options require a reservation number I didn't have.
- - Too much technology leads to poor customer service.
Nothing. I was unable to actually talk to a representative without a reservation number.
The questions I had did not require specific information about my reservation. A chat bot answered it after several attempts.
The inability to speak to a human, to ask a simple question was ridiculous. Every option required a reservation number, which i didn't have at the time.
I had a simple question about a membership purchase after reservations. Too much technology is *** poor customer service.
Dispute false charge.
I was charged for a room I never got. And I will be disputing it with my bank. As the lady at the front desk said, we needed to go look for this number, which is crazy!
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Washington, District Of Columbia
Horrible service and not safe for people in wheelchairs
- - Wheelchair hit a bump, I fell; bruises, black eye, broken rib, ER visit.
- - Staff offered help but said they would take care of me; next time.
My wheelchair hit a bump in the floor, I fell out, bruises, black eye, broken rib ER once home. We were told "oh my,can we help you" I said maybe I should call a lawyer, then told no no we will take care of you.
I said I'm leaving tomorrow, told next time we will take care of you. It's a joke and stupid me believed them.
- Easy location
- Customer service
- Cleaning practices
- Employees
Preferred solution: Respect and breakfast for 1 person for 2 days... out of 2 people for 3 days... or both I eat from a tube, the price now is half of when we reserved... so I guess... we are out
User's recommendation: If you want to go to a hostel it's fine
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad experience
- - Check-in was smooth.
- - No hot water; remote and lights unreliable, room dark.
- - No room service; trash piled; two false fire drills; price was high.
I stayed at this hotel in New York from 12.4-12.6 and paid $1800 for 3 nights. The check in process was great and so was the girl that checked me in.
The rest of the stay was not good. There was no hot water in the shower, the iPad dud not work and I had to call for a new remote. When I got the remote only tv worked still had a hard time turning on and off lights and room as a result was dark. Dim lighting not good for getting ready to go out.
No room service which means 3 days of piled up trash in very tiny garbage cans.
To top it off there were 2 false fire drills and we were in a top floor . This was not a good visit and especially at this outrageous price which I knew was high but would expect better service!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tremblay-En-France, Île-De-France
Concern
- - No phone or email contact found; requests email communication.
- - Charged after checkout; believes account was paid in full when leaving.
I couldn't find a better way to communicate with you. I found no phone number or email address.
I believe CitizenM, Charles de Gaulle location might have my phone. I was also sent an email about some charges I don't understand because I was told my account was paid in full when I left. Therefore, I am trying to understand what charges we missed.
Please be in communication by email. Nicoleanderson677@***.com
- Friendly staff including real managerial
- Missing phone told they might have it but cant see manager
- Charges after the fact
- Strange bringing food to room when there is no room service
Preferred solution: My phone back
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Esta bloqueado mi cuenta
Neesta b