citizenM
citizenM Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
citizenM has 2.0 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend citizenM to a friend or colleague.
- Rating Distribution
Pros: Easy location, Friendly staff including real managerial.
Cons: Charges after the fact, Cleaning practices, Customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
citizenM has 2.0 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend citizenM to a friend or colleague.
- Rating Distribution
Pros: Easy location, Friendly staff including real managerial.
Cons: Charges after the fact, Cleaning practices, Customer service.Recent recommendations regarding this business are as follows: "If you want to go to a hostel it's fine".
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Location and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pompano Beach, Florida
Bad experience
I stayed at this hotel in New York from 12.4-12.6 and paid $1800 for 3 nights. The check in process was great and so was the girl that checked me in.
The rest of the stay was not good. There was no hot water in the shower, the iPad dud not work and I had to call for a new remote. When I got the remote only tv worked still had a hard time turning on and off lights and room as a result was dark. Dim lighting not good for getting ready to go out.
No room service which means 3 days of piled up trash in very tiny garbage cans.
To top it off there were 2 false fire drills and we were in a top floor . This was not a good visit and especially at this outrageous price which I knew was high but would expect better service!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Washington, District Of Columbia
Horrible service and not safe for people in wheelchairs
My wheelchair hit a bump in the floor, I fell out, bruises, black eye, broken rib ER once home. We were told "oh my,can we help you" I said maybe I should call a lawyer, then told no no we will take care of you.
I said I'm leaving tomorrow, told next time we will take care of you. It's a joke and stupid me believed them.
- Easy location
- Employees
- Customer service
- Cleaning practices
Preferred solution: Respect and breakfast for 1 person for 2 days... out of 2 people for 3 days... or both I eat from a tube, the price now is half of when we reserved... so I guess... we are out
User's recommendation: If you want to go to a hostel it's fine
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tremblay-En-France, Ile-De-France
Concern
I couldn't find a better way to communicate with you. I found no phone number or email address.
I believe CitizenM, Charles de Gaulle location might have my phone. I was also sent an email about some charges I don't understand because I was told my account was paid in full when I left. Therefore, I am trying to understand what charges we missed.
Please be in communication by email. Nicoleanderson677@***.com
- Friendly staff including real managerial
- Charges after the fact
- Staff going into room without us there looking for something
- Missing phone told they might have it but cant see manager
Preferred solution: My phone back
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Esta bloqueado mi cuenta
Neesta b