Citizen Housing
Citizen Housing Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Citizen Housing has a 1.0 star rating from 1 review and consumers are mostly dissatisfied; pros reported: Nil, cons: Help.
Positive Feedback
No positive feedback in the latest review; the customer sought a resolution to set up an account to pay a service charge.
Negative Feedback / Risk Areas
- Complaints about long phone waits and being passed to 4 different people signal poor customer service.
- Issues updating an account name and inability to set up payment for a service charge.
- Potential Citizen Housing customer complaints around billing access and resolution speed.
Key Takeaways for Future Customers
- Check recent Citizen Housing reviews before relying on online account changes.
- Expect potential delays when resolving billing or payment account issues; follow up in writing if phone support fails.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Citizen Housing has a 1.0 star rating from 1 review and consumers are mostly dissatisfied; pros reported: Nil, cons: Help.
Positive Feedback
No positive feedback in the latest review; the customer sought a resolution to set up an account to pay a service charge.
Negative Feedback / Risk Areas
- Complaints about long phone waits and being passed to 4 different people signal poor customer service.
- Issues updating an account name and inability to set up payment for a service charge.
- Potential Citizen Housing customer complaints around billing access and resolution speed.
Key Takeaways for Future Customers
- Check recent Citizen Housing reviews before relying on online account changes.
- Expect potential delays when resolving billing or payment account issues; follow up in writing if phone support fails.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Change account to my name to Pay Service charge
- - Cannot open an account to pay the service charge despite my name on the account.
- - Need a payment method or account setup; first payment due 1 Apr.
Account 100008****.
Account name. Michael Allen & Helen Woodley.
Helen opened the account and paid the service change.
She has now separated and I need to make the payment. I cannot open an account to make the payments even though my name is on the account. The address is mine Both the Property Address. 93 CV4 9JZ and my address.
36. CV4 9JX.
I just need to be able to set up an account or a method of payment for the service charge.
I have contacted you by phone today and spent nearly an hour and being passed to 4 different people. Finally Kim told me I should email you. Could you please help or contact me.
First payment was due 1st April.
Thank you.
Michael Allen. 0796902****
- Nil
- Help
Preferred solution: To open an account to pay the Service Charge
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