Citilink
Citilink Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Consumers report a negative sentiment: high prices, poor customer service, failed booking confirmations, and recommendations to use another airline.
Positive Feedback
Few positives noted; no specific praise in recent Citilink reviews beyond basic flight availability.
Negative Feedback / Risk Areas
- Frequent Citilink customer complaints about unreachable support and missing booking confirmations.
- Complaints about Discounts and Special Offers not meeting expectations and a high price level.
- Issues affecting billing or refunds when confirmations are not received.
Key Takeaways for Future Customers
- Expect potential contact and confirmation problems; consider alternative airlines if reliable support matters.
- Compare fares and offers before booking due to reported high prices and weak discounts.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Consumers report a negative sentiment: high prices, poor customer service, failed booking confirmations, and recommendations to use another airline.
Positive Feedback
Few positives noted; no specific praise in recent Citilink reviews beyond basic flight availability.
Negative Feedback / Risk Areas
- Frequent Citilink customer complaints about unreachable support and missing booking confirmations.
- Complaints about Discounts and Special Offers not meeting expectations and a high price level.
- Issues affecting billing or refunds when confirmations are not received.
Key Takeaways for Future Customers
- Expect potential contact and confirmation problems; consider alternative airlines if reliable support matters.
- Compare fares and offers before booking due to reported high prices and weak discounts.
Turn one complaint into a collective action
Perth, Western Australia
The worst customer service of any airline
- - No confirmation email or booking number after online flight booking.
- - Repeated attempts to contact by phone or WhatsApp were unsuccessful.
I received no confirmation email with booking number after booking flight online from their website. I tried repeadedly to contact them via phone, Whatsapp, etc.
They are impossible to contact. another airlineuse
User's recommendation: use another airline
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