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I disputed a charge from an online vendor where the refund did not go through. I sent a copy of refund notice from vendor for full amount and Citi placed a temp credit on my account. 2 months later they reversed the credit and stated vendor responded that item was ordered. Well duh, that was the dispute issue I ordered the item, they charged me, the next day I cancelled and they sent me a refund confirmation. Citi refused to do any further...
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1.0
I didn't like
  • Executive office is the worst
  • Mgmt stated they only helped disutes because forced to by mcvisa
  • Worst customer service ever
#1011617
It took 25 minutes to reset the password to access the citi easy deals account. Once there - WOW 10% discount on mostly restaurants. What a waste of my time and efforts. Three connections to get to someone who was spitting into her mike. The billing statement is setup to act like bait claiming you have a lot of SAVINGS but you find the SAVINGS has nothing to do with the deals. Not only a gimmick but one with poor value - avoid it! Everyone...
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2.0
#1009486
I applied for a citi double cash back credit card. I got a letter that it was approved and I would receive my card in 7 to 10 business days. However, before I received my card, I get another letter saying the early fraud detection had blocked my card due to a transaction that needed approval. There was a number that I had to call for details. I had not received my card and did not even know my number yet. When I called the number, I was told...
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#1000475

Short Review for November 20, 2016, Other

#958404
1.0
I have had enough of this site not very good forget about it I'm going to no longer my debt
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Citicards Account Review

#958177
1.7
I still can't access my citi MasterCard account name is right phone number is right date of birth is wrong and social security number is wrong i have had this credit card over one year they up date there systems now I'm just stuck
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Citicards Account Review

#953955
2.4
Account information is wrong and was hung up on by supervisor what are you doing there so now what
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Costco Anywhere Credit Card Review

#946719
1.4
Costco Anywhere Visa: I received a bill with $25 late fee and interest for a statement I never received. Same thing happened to my father in May. After speaking to citi and costco, I canceled the citi account. Fed up with citi and costco. Costco picked the worst of the bottom feeders to do business with.
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I went into the Citibank in Florida wanting to apply for a double cash credit card. The account t rep was very helpful in filling out my info on line. In less than 24 hours I received an approval email and waited for my card. I received a welcome letter telling me to watch for my card within 7-10 days. Card never arrived. Spent many hours calling on the specified call line. Was again told card was sent and they would cancel it a sent by...
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#999089
I got invited to attend a relatives wedding in Shenectady N.Y. on5/23/16.My son and dauther in law agreeded to pay the airfare and I agreeded to pay for the hotel. Wewere told by N.Y. relatives to stay at the Albany airport hotel. Later that day we were switched by these relatives, to stay at the Hamton Inn, Schenettady (see MC statement charge for 5/23/16.) My daughter in law Debby Gonway made and cancelled the Albany reservatioh before arrival...
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#989519
I have been a CitiCards customer for 15 years and had several credit card accounts. my FICO is in the 800's, never been late and used the cards often. My limit had just been raised in one account without my asking s obviously I was a good credit risk. Citicards also wiped out my accumulated cash back as well as the other points. No reason was given other than a letter from the Executive Team in South Dakota stating they have closed the accounts...
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#978939
I purchased a $2000 couch from a store that sells 4 levels of furniture. When I called to ask why I didn't receive the 5% bonus reward I was told the store is listed as a tee shirt/souvenir store and not eligible. I used the card to shop at some 'department stores' and was told that they didn't qualify for the bonus either, because the store didn't register with citi as one. I also called Citicards and asked for a list of 'department stores that...
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Anonymous

Angeebaby I have given up on trying to get Citicards to reimburse me for purchases. It seems that they are phasing out the cash back program...I have about $30.00 in cash back money re...

Paid our account successfully for a few months and our checking account was already linked with the credit card. Then I went to try auto pay and it didn't go through correctly and we were charged $25 service fee. Since it is a joint account I wasn't able to do anything online or on the phone with the company. My husband had to set it up. I have always handled the finances and never had any difficulty with the other credit card until this one....
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I have had issues with my costco citicard online payments since day 1 of the switch from American Express. The first payment appeared to go through. When I logged in to pay the 2nd month, it would not let me pay. I called customer service and was told my first payment did not go through to inaccurate account information and once I log in and Correct the account info everything would be fine. He then proceeded to tell me there would not be any...
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Contact Citicards

Headquarters Address:
Citi Master Cards
PO Box 653091
Dallas, TX 75265-3091
Phone:
(800) 347-4934
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Companies similar to Citicards

I am a 58 year old male with excellent credit. I decided to get a Hilton Honors Citi card to build Hilton points. Within two weeks Citi shut down the account due to perceived fraud. They would not explain anything to me and refused to believe who I was! I answered the security questions, provided all the personal detail on my account, but still treated like an insect. Then I had to send in a copy of my SS card, drivers license and a recent home...
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Anonymous

Anonymous I have been with Citi card for 4 years and they jacked up my interest rate so high due to one missed payment even if I did missed the payment due to their fault and when I try...

1.7
I didn't like
  • I hate them bad customer service
  • Horrible processes and customer service