Citibank
Reviews and Complaints
CITIBANK ATM THEFT
Preferred solution: Full refund
Bad service at all
Way to treat a widow
- That they took away all my cash rewards
Preferred solution: Let the company propose a solution
PIN number yet to be received for my Costco Visa Card
I started a week ago to try to get a PIN number for my Costco Visa credit card for use overseas. The upshot is that that is not enough advance planning to get it. I have had the Costco card for several years and never needed a PIN in the past, but travel writers strongly suggest you get one for use of the card overseas. Unfortunately, I have to leave tomorrow.
It has been a week since I asked for this card that needs to be used on my international trip. I was given assurance by a Citi customer service representative when I first contacted them a week ago that I would receive it by now, but it has yet to arrive. Citi only sends a PIN number for this card via *snail mail*. How ridiculous!
Other major banks such as USAA allow one to obtain a PIN on-line and others over the phone. Why can't Citi get with times and provide adequate customer service for a customer in need of an active PIN? This is quite a an unfortunate problem that should be rectified sooner rather than later.
Now I can't use the card for chip and PIN transactions overseas. In summary, I would give Citi no stars for poor customer service.
- Cash back using citi costco visa card
- No viable pin number before my international departure
- No pin number for my citi costco visa card before my departure
Preferred solution: Let the company propose a solution
Sold my home loan to Mr. Cooper!
The cards run by citi like shells. Exxon. Etc
IMPORTANT Notice of Account Closing
IMPORTANT Notice of Account Closing...
CITI BANK is going to close my all checking and saving accounts...with notice.
Too many wire transactions caused this notice.
Dont know what to say..
We regret to inform you that following a recent review, Citibank, N.A. (Citibank) has chosen to
close the account(s) referenced above. As stated in the terms and conditions of your Citibank
Client Manual - Consumer Accounts or the CitiBusiness Client Manual, we reserve the right to
close your account(s) at any time. Our decision was made following the results of a review of
bank information and records. To help minimize impact to your banking we ask that you
please carefully read the information in this letter to identify any action you need to take.
Invoice
- Cant speak to a person
Preferred solution: since i never got a bill to pay I need to log in, find my balance and pay before the 28th
Credit Card PIN
- Having to go through so many menu options
Wirecard is a rip off
Citi Bank uses Wirecard in Germany to issued refunds from companies, however, website gives you no way to contact them with issues. I received a card with instructions to activate and register card so that I can have the money transferred to my bank account.
When I try to register on line it states that it is not valid, called and activated card went back on line and still can not register and it asks for user name and password which you do not get till you register on line but it states it is not valid information?
Called and the rep kept telling me I had to go to website, kept advising rep that that was not working after explaining the situation four times, and rep kept repeating to go to website and that she would email me a link and that is all she could do. Still not email and Better Business can not help because company is out of country, after reviewing numerous complaints against wirecard with customers with same problem I am out the money that T-Mobile owes and when I contact T-Mobile they tell me to call Citi Bank
- Run around and lack of responsibility
Preferred solution: Let the company propose a solution
STAY AWAY !!!
Subpar Cuatomer Service
I opened a new checking account online and I never received my check card. I called customer service and they would not reissue a new one until it was past 7th day.
I called them after the 7th day and then they said I had to go in to a branch. The branch said it had to be online. The lady at the branch was not very helpful. I asked her to call and verify and she sat me at another table and had me call.
If I had a large sum if money in the account I highly doubt she would have done that. I found this to be disrespectful and discriminative. They always have a long wait time there qhen I have gone for other matters.
I rather not continue with them and I will take my business elsewhere.
Weston Rd. Branch.
CITYROBOTS
Watch out for Citibank
- Difficulty in closing my multiple accounts
Preferred solution: Let the company propose a solution
Sign of a bank in trouble?
Citibank has decided to close my credit card accounts. One being a regular Diamond Preferred card, with a $30K limit, and the other being a Home Depot card with a $10K limit.
While I do have balances on them, I have been abiding by the terms in the cardmember agreement, and meeting all payment requirements per THEIR own terms. In fact, I have them set up on automatic payments to pay on time and to at least meet the minimum due. On the HD card, I even pay, say the $80 minimum, but when I have projects come due taking advantage of interest-free offers, I pay as much as $2k to $3k when those come due as well. Never a missed payment.
My balances have been up and down for years, but what I really think is that Citi is in financial trouble. Maybe they've been taking it on the chin way too many times. Why else would they do that? I have had my Preferred Diamond account since 1991, and they recently increased my HD line by $3K a couple months ago.
Time to sell any Citibank stock perhaps before it tanks? It really bothers me not. Lowe's has the same products and many better, and actually a better selection. I am more than happy to become a loyal Lowe's customer.
Sorry Home Depot. So sorry Home Depot for Citi screwing you out of a good and loyal customer for MANY, MANY years. And as far as the regular credit card goes, Chase was all too happy to increase my limits on the two cards of theirs I have. I actually find the closures a bit refreshing...but one thing is for sure...I will NEVER choose to use a Citibank product EVER again.
mark my word. They crossed the line by not even calling me. Who needs a disloyal fly-by-night service like that anyway...
Pffft. Go figure!
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I have the same problem as this gentleman. I called the phone number on the reverse side of my CITI Costco visa card to get a 4 digit pin number that I need in order to use it in an ATM machine in Greece.
I am leaving in 5 days from my home in Ohio & I doubt that I will receive it in the mail on time.
This has caused me undue stress & I had to scramble to figure out another way to get Euros overseas. I won't be using my CITI card then for restaurants or anything else as I will leave it at home.