Citadel Credit Union
Citadel Credit Union Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Citadel Credit Union has 2.8 star rating based on 2 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Please avoid doing business with Citadel".
Review authors value the most Billing Practices and Discounts and Special Offers. Consumers are not pleased with Diversity of Products or Services and Reliability. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Citadel Credit Union has 2.8 star rating based on 2 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Please avoid doing business with Citadel".
Review authors value the most Billing Practices and Discounts and Special Offers. Consumers are not pleased with Diversity of Products or Services and Reliability. The price level of this organization is high according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
West Norriton, Pennsylvania
Ineffective customer service
Whom do I contact to discuss the ineffective response to a disputed charge made in New York City. We have gone to the local branch
3 times but to no avail!
It is now in collections.
Jonathan E. Bova
Preferred solution: Full refund
Salem, New Jersey
Problem with car loan acct
Two identical charges paid for the last 9 months. Began in March 22.
Agent for Citadel was very helpful.
I did NOT ARRANGE FOR THE 2 payments /month. I prefer the payments remain at one every month$299.45.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Predatory practice
My car loan with Citadel has revealed a predatory practice adopted by the company. Due to a miscommunication, my car was uninsured for a brief period of time.
Citadel claims that it has to buy insurance on my behalf retroactively.
The extra insurance premium placed on my account is 4.5 times the normal insurance premium in the market.
To put it in perspective, at the rate Citadel charges, within about 2.5-3.0 years, the insurance premium would be about the same as the total value of the car. This is clearly exorbitant.
- Horrible and dishonest lender
Preferred solution: Price reduction
User's recommendation: Please avoid doing business with Citadel
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