New Reviewer

Rude employee,

2.4
Ciocca Subaru - Rude employee,
Ciocca Subaru - Rude employee,
Ciocca Subaru - Rude employee,
Update by user Aug 03, 2019

I rarely complain which I admit is a fault of mine and I usually take a loss and figure it is what it is. But this really has me very upset.

I am in the right and Ciocca Subaru is wrong, PERIOD. I feel they should pay me what I had to spend to repair my car.

Original review posted by user Aug 03, 2019
I was sold a used car 7 months ago. I take the car in for inspection ,my machanic tells me all four breaks are shot so bad there eating into the rotors. So I have the car repaired, take pictures of the rotors and bring these paper this break pads over to Ciocca Subaru. I talk to the salesman who sold me the car, who then gets his sales manager (Tom O'Donnell). Just by the look on his face I knew I was going to be talking to a wall. I explained to him what went down and then he starts in with his managerial speak about how the break were in good shape when they sold the car to me. Now in his defense I did put 20k miles on the car but, they were all highway miles, plus even the cheapest brakes you but should get you 30 k miles. This guy tells me NO you are not getting a dime and there is nothing he can do. I start to get upset and tell him to look how bad these breaks are ( I brought them with me). Again this guy Tom Donnell sales manager at Ciocca Subaru ( Allentown) tells me, now I am not embellishing and I quote " your beat, next time but a new car". I had to leave at that very moment or I would be in jail today. BEWARE WHEN YOU BUT A USED CAR FROM THIS AUTO LOT.
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ID
#1611222 Review #1611222 is a subjective opinion of poster.
Location
Lower Macungie, Pennsylvania
Pros
  • I think they try there best
  • First time we are contacting the
  • Liked car until expensive repairs
Cons
  • Some dealerships are better then others
  • So are you
  • Once the deal is done
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Full refund

Ciocca Subaru - 2014 Chevrolet Cruze Car Review

2.4
Two stars because it wouldn't let me select one and a half. The two stars is because the customer service here has been awesome. Sales people have been great. The entire buying the car experience was made to be an enjoyable process with Ciocca Subaru. So, let's move on from there. As listed in the Ciocca mission statement, our goal is to put you behind the wheel of the new or used vehicle that is right for you. The outcome of that for the past ten months had been random check engine lights, a loose battery connection wire which has caused my car to stall in the middle of an intersection, a quick run to the hospital because my 5 year old fell at his grandparents only to come back out to a car that was DOA, a hesitating engine start, and now what appears to be a $2200 burned out clutch on a power train warranty and a Ciocca extended warranty that won't cover it. My 2014 Chevy Cruz is a nice car. I would have never imagined the trouble that had been graced upon me with this vehicle. As I write this review, the Ciocca Chevy & Subaru service department are working on possibly bringing me some relief to this situation. I am currently in there loaner. As the situation develops I will revisit this review. CERTIFIED PRE-OWNED?
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ID
#993784 Review #993784 is a subjective opinion of poster.
Product
2014 Chevrolet Cruze Car

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