Cinnabon
Cinnabon Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cinnabon has a 2.7 star rating from 6 reviews with mostly neutral sentiment and a 67% unfavorable / 17% positive split.
Key Takeaways for Future Customers
- Check the app before visiting since many Cinnabon locations may not accept it and rewards points can fail.
- Verify online order availability and confirm refunds quickly when items are unavailable.
- Expect medium pricing and value location, coffee, and occasional freebies.
Negative Feedback / Risk Areas
- App problems and lack of support leading to failed orders and missing rewards points.
- Slow or missing refunds and online order fulfillment issues.
- Poor customer service, staffing issues, reports of theft, and inconsistent payment policies.
Positive Feedback
Reviewers praise the coffee, freebies, location convenience, discounts and special offers despite mixed service experiences.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cinnabon has a 2.7 star rating from 6 reviews with mostly neutral sentiment and a 67% unfavorable / 17% positive split.
Key Takeaways for Future Customers
- Check the app before visiting since many Cinnabon locations may not accept it and rewards points can fail.
- Verify online order availability and confirm refunds quickly when items are unavailable.
- Expect medium pricing and value location, coffee, and occasional freebies.
Negative Feedback / Risk Areas
- App problems and lack of support leading to failed orders and missing rewards points.
- Slow or missing refunds and online order fulfillment issues.
- Poor customer service, staffing issues, reports of theft, and inconsistent payment policies.
Positive Feedback
Reviewers praise the coffee, freebies, location convenience, discounts and special offers despite mixed service experiences.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Won’t even take the complaint
Wendys supposedly starts on Cinnabons deconstructed cinnamon rolls. These rolls are so hard mummies that were wrapped 400 years ago are softer.
User's recommendation: Don’t get Cinnabon from Wendy’s that’s the worst Cinnabon‘s I’ve ever had in my entire life
Cashier Displayed Rude Behavior and Not Getting Reward Points
Complaint about an employee at the Cinnabon location in Roseville, MN. She is working tonight, and reported her name is Anna. Also, I have not been getting my rewards points for purchases.
Preferred solution: I would like my points added to my account and the cashier that referred herself as Anna to be reprimanded
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Refund for online order that wasn't available the day I needed them.
- - Waiting for refund status.
- - Ordered on Dec 23 for Dec 24 pickup; wasn't available and wouldn't be available for 2 days.
- - I want a refund.
Company fixed the issue and I have been provided with apology. I don't remember the order of operations, but I remember calling the help line, getting a follow-up email, and then getting a refund a few weeks later.
Nothing has happened. Waiting to hear from the company about refund status.
I already wrote about this.
Ordered online on the 23rd of December for 24 December pickup and it wasn't available, and wouldn't be available for 2 days. I want my money back.
User's recommendation: Don't order online
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible customer service
- - Poor customer service and no cinnamon rolls ready.
- - They wouldn't let me build my own cinnamon roll and charged per topping.
Horrible customer service didn't have any cinnamon rolls ready told me that I couldn't build my own cinnamon roll an if I did they would have too charge me extra for each additional topping which is ridiculous too me when in fact in the past they let me build my own at every location ive ever attended...coupons or any type of discount in the future would be great also or a free cinnamon roll voucher for the inconvenience
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerApp isn't working. Staff can't help at store. No one answering or calling back from support no
Yes if they fix the app
App isn't working. Staff can't help at store.
No one answering or calling back from support number. I email address
- Freebies
- App does not work app does not allow me to log in
Preferred solution: An app that works. An app that allows me to log in
Doylestown, Pennsylvania
Not all Cinnabons takes app
I took off your app, will not be using it, Im not going to go 35 minutes away just to get some, Im sorry but not worth it.
User's recommendation: Check app before you use it, since not all take app, even if it shows that they fo
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: 518816****
- - Refund requested for two orders.
- - Item arrived cold, not hot, and not fresh.
- - Please assist in issuing a real refund.
Company fixed the issue and I have been provided with partial refund.
Hey I want my order refund please
How old are you from? Yesterday and today The same thing is happened to me and I just want my money back real refund.
Can you please help me out on my refund. I ordered from you twice and it's not getting it. It's not hot. It's cold.
They gave me in a box. I said fresh. They did not listen.
I just want to refund. I'm sorry about the situation
Preferred solution: Full refund
Rialto, California
Didn't get receipt
- - It took long for someone to reach out.
- - I was supposed to get a call back, not email.
- - I reached out because I didn't receive my receipt.
First of all I cant believe it took this long for someone to reach out to me . I was suppose to get call back not email the reason for me reaching out to someone was I didnt get my receipt that was all .
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScheduled order delivery
- - Placed a Friday delivery order at Cinnabon in Milpitas, CA.
- - Corporate handles orders and schedules delivery.
- - Delivery is 10:45am; confirmation pending.
I placed a order at cinnabon in Milpitas ca for a Friday delivery.
I have my order number.
I called the store and they were not sure if someone was picking up my order.
They said the Corp office receives my order and they schedule the order with some sort of company to pick up and deliver.
My request has not been confirmed to me.
Delivery is for 10:45am
I can be reached at 408-410-****
Order #149312****734****
Preferred solution: Delivery as requested dec 20
Modesto, California
Complaint
- - Manager April refused to break a $50, saying they do not take bills over $20; the reviewer was told to get change at the pretzel stand and was forced to use a credit card.
I was at the vintage fair mall location. My total came to $42.
I only had cash $50. As I was school shopping with my grandchildren. They told me they didnt have change for a fifty dollar bill. So I said if I bought 1 only and had a Twenty it would be more change.
The manager April came over and said they do NOT take bills over $20, because they cant break a fifty, that makes no sense to me. She said the other register has a sign, nothing over a twenty, so I asked her if she would rather loose a sale then take my $50. She said yes, I dont have change for a $50. The change would have been less then $8.
She then told me I could get change at the pretzel stand, REALLY?
The register they called me to, did NOT have a sign about not taking large bills.
So not to disappoint my grandkids I was forced to use a credit card. That will be the last time I purchase from any of your locations!
User's recommendation: Make sure to not use a $50 even if your total is $49.99
Bad product
The cinnamon rolls were hard and did not have the usual amount of icing and cinnamon sugar in the cinnamon rolls
Preferred solution: A replacement or refund since I did what was asked by the mgr
They stole my shopping bag, pathetic staff at ambience Gurgaon
- - A MK belt left on the table was taken by a waiter.
- - They did not inform me for an hour.
- - CCTV showed it stayed with staff and was returned after complaint.
The worst place ever. Their waiters will steal your bag until and unless youre sure you left it on their table and shout on them to return it back.
I had my MK belt kept on table and their waiter picked it while cleaning. I couldnt notice as i had so many bags. I shifted to another table with sofa seats and sat there. They didnt inform me for an hour later on I kept on looking for my bag everywhere asked Cinnabon people as well if they saw it.
After checking the cctv of last showroom I went to, i figured out it was with them and shouted at them to return. They then returned it back.
These stupid people have no ethics or values. Please be careful
- Coffee
- Stealing
Preferred solution: Apology
User's recommendation: Be very vigilant of these thieves
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