Bianca M Zsa

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Verified Reviewer

They Took My Money!!!!

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I was seeing scream. My movie had just started. I went to get me a cheesecake and my card was declined. I had put a certain amount on my card so I knew exactLy how much was on there. I went and check my app and I had Been charged twice I went to confront the manager and he came out off bucks bing satcastic! I believe it was racism. I didnt get ti watch the movie and I want my money back that he took extra!
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Loss:
$211

Preferred solution: Full refund

User's recommendation: Never to Go!

Craig L Zym

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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Verified Reviewer

Can't reach a human

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Cinebistro - Can't reach a human
I purchased tickets online for the wrong theater. I repurchased, but the original tickets have not been refunded
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Loss:
$92
Pros:
  • Nice concept
Cons:
  • Poor execution

Preferred solution: Full refund

User's recommendation: Stay away

Robyn J Qbc
map-marker Providence, Virginia

They took my money!

They charge me 180 for the stuff went and got the manager said they was taking the gratuity off and still charge me for it. I went to confront the people about it and the manager came out being sarcastic clapping his hands saying bravo bravo thanks for the performance this was my first experience and this is a mess!! Like all I wanted was to taste the cheesecake and couldnt even do that!!!
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Loss:
$211

Preferred solution: Full refund

User's recommendation: Never Go!!!! Unprofessional

Anonymous
map-marker Sarasota, Florida

No help at all from customer setvice

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VERY DISSATISFIED WITH YOUR CUSTOMER SERVICE (WORTHLESS) DEPT. I wish to speak with a regional manager In spite of numerous emails with Sam in cust service, my credit points AFTER HE SUPPOSEDLY ADDED TO MY PRE EXISTING NEVER INCREASED. I cant reach a regional mgr even after calling corp in Miami and asking Sam for a contact.
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User's recommendation: Don’t buy snd expect credit points

Kim C Ept

This place is no different now than other places

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Me & my husband use to think this place was so special for us to go but not anymore! It took 1 hr for us to get food to us, the menu is horribly limited to charge such a high price and they still have the nerve to charge you a gratuity!! This place is no more special than a regular theatre that serves food!
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Preferred solution: Full refund

User's recommendation: I use to but not anymore!!

Danigio
map-marker Livingston, New Jersey

Manager at cinebistro has no manners

Have been to cinebistro over 10 times and this last times the manager was the biggest *** ever. Walking in my hubby was a little loud approximately 45 minutes before movie started and manager was the biggest *** and came a repremanded us. I was so imbarrassed. We are both professionals and I didn't agree with the way he treated us in front of everyone. So imbarressed I has to ask for a refund and walk out. Never going back again. Worst experience ever.manager was a *** *** *** ***. Manager doesn't know how to manage. *** ****** *** jerkjerkerkjerk manager is rude and has no manners.
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Anonymous
map-marker Deerfield Beach, Florida

Cinebistro Dolphin Mall ***!!!!!!!

I bought a ticket for the sex and the city movie for today Wednesday at 1 am, so I arrived to the cinebistro at dolphin mall in Miami and the movie theater was closed. After 15 mins a lady came out saying that the movie was until Thursday , when I am showing her the tickets with the Wednesday date. Another 10 persons there were complaining as well so a guy called Jorge Reyna came out and started shouting at us, basically saying that we were stupids. He treated us very unrespectful, what kind of costumer service is that? Tickets and food are expensive at this movie theater and we all did an effort to be there. I won't recommend anyone going there, spend your money in other movie theater that really cares about costumers.
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Loss:
$180
1 comment
Guest

We had a great time and everyone treated us great. The food was amazing. te theater was beautiful.

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