Cinebistro Reviews
Cinebistro Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cinebistro has a 1.3 star rating from 3 reviews and consumers are mostly dissatisfied. Reviews show 100% unfavorable distribution, frequent requests for a refund, billing disputes, poor customer service, and complaints about high price and discounts and special offers; the concept is praised but execution is poor.
Key Takeaways for Future Customers
- Check Cinebistro reviews and recent comments before buying tickets.
- Expect possible delays and limited menu for the price paid.
- Document charges and request refunds promptly if needed.
Negative Feedback / Risk Areas
- Recurring Cinebistro customer complaints include rude managers and unhelpful customer service.
- Many cite unresolved billing errors and missing refunds after online purchases.
- Customers report dissatisfaction with forced gratuity and poor value on discounts and special offers.
Positive Feedback
The cinema concept is appealing to some patrons, noted as a nice idea despite operational and service shortcomings.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cinebistro has a 1.3 star rating from 3 reviews and consumers are mostly dissatisfied. Reviews show 100% unfavorable distribution, frequent requests for a refund, billing disputes, poor customer service, and complaints about high price and discounts and special offers; the concept is praised but execution is poor.
Key Takeaways for Future Customers
- Check Cinebistro reviews and recent comments before buying tickets.
- Expect possible delays and limited menu for the price paid.
- Document charges and request refunds promptly if needed.
Negative Feedback / Risk Areas
- Recurring Cinebistro customer complaints include rude managers and unhelpful customer service.
- Many cite unresolved billing errors and missing refunds after online purchases.
- Customers report dissatisfaction with forced gratuity and poor value on discounts and special offers.
Positive Feedback
The cinema concept is appealing to some patrons, noted as a nice idea despite operational and service shortcomings.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
They Took My Money!!!!
- - Card declined at cheesecake.
- - I was charged twice and couldn't watch.
- - Manager was sarcastic; I believe racism occurred and I want a refund.
I was seeing scream. My movie had just started.
I went to get me a cheesecake and my card was declined. I had put a certain amount on my card so I knew exactLy how much was on there. I went and check my app and I had Been charged twice I went to confront the manager and he came out off bucks bing satcastic!
I believe it was racism. I didnt get ti watch the movie and I want my money back that he took extra!
Preferred solution: Full refund
User's recommendation: Never to Go!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't reach a human
I purchased tickets online for the wrong theater. I repurchased, but the original tickets have not been refunded
- Nice concept
- Poor execution
Preferred solution: Full refund
User's recommendation: Stay away
Providence, Virginia
They took my money!
- - I was charged 180; gratuity was removed but charged again.
- - The manager was sarcastic when confronted, and I couldn't taste the cheesecake.
They charge me 180 for the stuff went and got the manager said they was taking the gratuity off and still charge me for it. I went to confront the people about it and the manager came out being sarcastic clapping his hands saying bravo bravo thanks for the performance this was my first experience and this is a mess!! Like all I wanted was to taste the cheesecake and couldnt even do that!!!
Preferred solution: Full refund
User's recommendation: Never Go!!!! Unprofessional
Sarasota, Florida
No help at all from customer setvice
- - Dissatisfied with customer service and wants to speak with a regional manager.
- - Credit points didn't increase after Sam added them.
VERY DISSATISFIED WITH YOUR CUSTOMER SERVICE (WORTHLESS) DEPT. I wish to speak with a regional manager
In spite of numerous emails with Sam in cust service, my credit points AFTER HE SUPPOSEDLY ADDED TO MY PRE EXISTING NEVER INCREASED. I cant reach a regional mgr even after calling corp in Miami and asking Sam for a contact.
User's recommendation: Don’t buy snd expect credit points
This place is no different now than other places
- - It used to be special for us, but not anymore.
- - It took an hour to get food.
- - The menu is limited, overpriced, and gratuity is charged.
Me & my husband use to think this place was so special for us to go but not anymore! It took 1 hr for us to get food to us, the menu is horribly limited to charge such a high price and they still have the nerve to charge you a gratuity!! This place is no more special than a regular theatre that serves food!
Preferred solution: Full refund
User's recommendation: I use to but not anymore!!
Manager at cinebistro has no manners
- - Visited CineBistro over 10 times; last visit the manager was rude.
- - My husband spoke loudly 45 minutes before the movie; manager reprimanded us.
Have been to cinebistro over 10 times and this last times the manager was the biggest *** ever. Walking in my hubby was a little loud approximately 45 minutes before movie started and manager was the biggest *** and came a repremanded us.
I was so imbarrassed. We are both professionals and I didn't agree with the way he treated us in front of everyone. So imbarressed I has to ask for a refund and walk out. Never going back again.
Worst experience ever.manager was a *** *** *** ***.
Manager doesn't know how to manage. *** ****** *** jerkjerkerkjerk manager is rude and has no manners.
Dallas, Texas
Cinebistro Dolphin Mall ***!!!!!!!
- - Ticket for Sex and the City Wed 1am; CineBistro Dolphin Mall closed.
- - Staff said the movie ran Thursday; customers protested and Jorge Reyna shouted.
I bought a ticket for the sex and the city movie for today Wednesday at 1 am, so I arrived to the cinebistro at dolphin mall in Miami and the movie theater was closed. After 15 mins a lady came out saying that the movie was until Thursday , when I am showing her the tickets with the Wednesday date.
Another 10 persons there were complaining as well so a guy called Jorge Reyna came out and started shouting at us, basically saying that we were stupids. He treated us very unrespectful, what kind of costumer service is that?
Tickets and food are expensive at this movie theater and we all did an effort to be there. I won't recommend anyone going there, spend your money in other movie theater that really cares about costumers.
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We had a great time and everyone treated us great. The food was amazing. te theater was beautiful.