Manufacturer: Cincinnati Bell Category: Installation Clear all filters (4 of 4 reviews match)
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It all began with a simple order of their 100Mbps internet plan. Sounds great, until they tell me that the install date would be January 18th (I placed the order in mid December). So I wasn't happy about that, but I could deal. Then, lo and behold, I get a call from...
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Anonymous
Anonymous

Call the Executive Office at 513-565-6005 and they will actually help you! Regular customer service is pointless. I had an ongoing issue for 6 weeks, that Exec. office solve...

3.0
I liked
  • Price is good
  • Speed of internet
I didn't like
  • Fact that i have been led on for weeks with no information
#992798
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They will tell you they cannot install the internet for another 3-4 weeks then someone calls and says that all of a sudden they can install internet and TV (for a higher fee of course) the next day. Apparently the TV technicians cannot just come to install internet...
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Anonymous
Anonymous

And this was the answer from customer support: (I am not sure what language this is and how fioptics is now copper based)This is not a trick. We have dedicated technicians tha...

I am so tired of the frequent outages and unreliable service that Cincinnati Bell provides. My cable goes out every time there is a heavy rain or some wind. That was the reason I switched to Fioptics-so that I had service when it rained or stormed hard. Your service is...
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In StL, we had 100Mbs Charter Internet (cut the cable cord years ago). I was getting well over 130Mbs speed tests at all times of day. But I was looking forward to the 1Gig speed of CB, so imagine my surprise when the tech that installed my service informed me that...
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