Cincinnati Bell
Cincinnati Bell Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cincinnati Bell has 1.2 star rating based on 388 customer reviews. Consumers are mostly dissatisfied.
38% of users would likely recommend Cincinnati Bell to a friend or colleague.
- Rating Distribution
Pros: No contracts, Having spectrum as an option, Speed of internet.
Cons: Poor customer service, Slow internet, Foreign customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cincinnati Bell has 1.2 star rating based on 388 customer reviews. Consumers are mostly dissatisfied.
38% of users would likely recommend Cincinnati Bell to a friend or colleague.
- Rating Distribution
Pros: No contracts, Having spectrum as an option, Speed of internet.
Cons: Poor customer service, Slow internet, Foreign customer service.Recent recommendations regarding this business are as follows: "Be prepared for insanity", "Shady billing", "try spectrum or another carrier like att", "DON'T USE CINCINNATI BELL", "Contact them as needed - a live person Is best".
Most users want Cincinnati Bell to offer a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Vacation service
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Verified Reviewer | Loveland, OhioQuestion for a representative
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cincinnati, OhioFrustrating phone experience
- No contracts
- Price went up after 3 mos
- Customer service today not good
- Dvr loses saved shows
User's recommendation: Be prepared for insanity
Where do I start...
Preferred solution: Apology
User's recommendation: Shady billing
Phone not working
No way to contact anyone to discuss issues
Preferred solution: Nothing. I am through with them.
Complaint
Preferred solution: Price reduction
User's recommendation: try spectrum or another carrier like att
TV internet n phone services..
Issues resolved
User's recommendation: Contact them as needed - a live person Is best
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible customer service from Account Managers
Preferred solution: Apology
User's recommendation: Believe all the bad things you have heard about Cincinnati Bell
No answer at customer service. THAT NEVER HAPPENED.
Preferred solution: Let the company propose a solution
CINCINNATI BELL CUSTOMER SERVICE REPS SUCK
- Customer service is non existant
- Deceiving company to do business with
- Foreign customer service
Preferred solution: TO GET THE WORD OUT ABOUT HOW MUCH CINCINNATI BELL CUSTOMER SERVICE SUCKS
User's recommendation: DON'T USE CINCINNATI BELL
Store is closed
Called CinBell on Sunday and explained that channels 69 to 72 are frozen. Reply unplug the cable box and wait 3 minutes.
User's recommendation: Do not call CinBell on the weekend.
Call into customer service
Preferred solution: Let the company propose a solution
User's recommendation: Find someone other than Cincinnati Bell as your internet provider
No email
Preferred solution: Deliver product or service ordered
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