Cinch Auto Finance Reviews
Cinch Auto Finance Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.1 star rating from 3 reviews; consumers are mostly dissatisfied. Cinch Auto Finance reviews note billing problems, website login failures, and poor customer service with 100% unfavorable distribution.
Key Takeaways for Future Customers
- Expect issues with statements and billing; ask about billing practices before enrolling.
- Prepare for difficult customer service and limited phone support when researching auto finance options.
- Verify credit reporting updates after payoff to avoid credit reporting disputes.
Negative Feedback / Risk Areas
- Repeated customer complaints about missed statements and billing errors.
- Website login failures and inability to reach a representative for refunds or account help.
- Credit reporting delays after payoff causing potential FCRA concerns.
Positive Feedback
Some customers note low interest or lower rate as a benefit.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.1 star rating from 3 reviews; consumers are mostly dissatisfied. Cinch Auto Finance reviews note billing problems, website login failures, and poor customer service with 100% unfavorable distribution.
Key Takeaways for Future Customers
- Expect issues with statements and billing; ask about billing practices before enrolling.
- Prepare for difficult customer service and limited phone support when researching auto finance options.
- Verify credit reporting updates after payoff to avoid credit reporting disputes.
Negative Feedback / Risk Areas
- Repeated customer complaints about missed statements and billing errors.
- Website login failures and inability to reach a representative for refunds or account help.
- Credit reporting delays after payoff causing potential FCRA concerns.
Positive Feedback
Some customers note low interest or lower rate as a benefit.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: FCRA violations
- - Paid off car on March 11, 2024, but report still shows a balance.
- - Alleges FCRA violation; misreporting affects new credit due to DTI.
I paid off my car on March 11, 2024 but they have not updated credit reporting and is still showing the balance. This is directly impacting my ability to obtain a new line of credit due to it impacting my DTI ratio. This is a clear violation of the FCRA and they should be liable for any increased interest rate or unfavorable terms I receive as a result of this inaction.
Preferred solution: My credit report updated showing the balance as 0
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan not log into my account
The password that was sent to me did not work. I can not speak with a person that can help me. This website is no help.
- No pros
- Can not get a person from the credit union on the phone
Preferred solution: I want to be able to log into my account
User's recommendation: Do not use this credit union
Leland, North Carolina
This company is very poor on customer services
- - No statements are sent; a $10 online services fee is charged.
- - Calls are unanswered and online access is down; balance unknown.
I try to have a statement for my bills, I don't agree to paid $10 more for using online services. But they don't send any statement for my bill, i copy an old one and send a check .Try to call them nobody to answer phone. Try to go back online looks like i don't exist .I don't know what to do to see what's left to be paid...
User's recommendation: do not use this company
Overpayment Issue
Requesting refund of overpayment, car note was withdrawn from my checking account after requesting stop payment
Preferred solution: Full refund
User's recommendation: A good company, highly recommend
Billing
We are not receiving a statement. This is month three.
Your customer service agent said to talk to the carrier?
Seriously? Every other bill is delivered.
Preferred solution: I just want a bill sent! Shouldn't be too hard.
Want to lower interest rate!
I put my password keep refusing! Would like to speak with operators would like to lower my interest rate
- Lower rate
- Just want to pay my car in good standing and be fair
- Low interest
Preferred solution: Price reduction
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