Cin7
Cin7 Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.2 star rating based on 2 customer reviews; consumers are mostly dissatisfied and report frequent outages and slow responses.
Positive Feedback
The software is described as efficient and featureful, performing well for inventory tasks until issues occur.
Negative Feedback / Risk Areas
- Persistent lack of accessible customer service and slow support responses is a major Cin7 customer complaints theme.
- Outages have halted order-taking, affecting operations and cash flow.
- Concerns about refunds, cancellation policy, high pricing, and billing for subscriptions were reported.
Key Takeaways for Future Customers
- Read Cin7 reviews and verify support SLAs before committing.
- Confirm refund and billing/subscriptions terms and escalation paths.
- Consider trialing the software and backup plans for downtime.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.2 star rating based on 2 customer reviews; consumers are mostly dissatisfied and report frequent outages and slow responses.
Positive Feedback
The software is described as efficient and featureful, performing well for inventory tasks until issues occur.
Negative Feedback / Risk Areas
- Persistent lack of accessible customer service and slow support responses is a major Cin7 customer complaints theme.
- Outages have halted order-taking, affecting operations and cash flow.
- Concerns about refunds, cancellation policy, high pricing, and billing for subscriptions were reported.
Key Takeaways for Future Customers
- Read Cin7 reviews and verify support SLAs before committing.
- Confirm refund and billing/subscriptions terms and escalation paths.
- Consider trialing the software and backup plans for downtime.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Arimo, Idaho
Resolved: Can't take orders can't keep doors open if I can't take orders
Haven't received any help at all. Not even a live body to talk to and nothing on-line is working!
Can't take orders with Cin7 down.
Can't keep the doors open or pay imployees without orders! DUH!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBar code restatement
Iam looking forward for sale my herbal dietary supplement on Amazon and on line , looking forward to find one
User's recommendation: Natural medicinal herbs inc
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThere is actually no HUMANS there
- - Post-acquisition by CIN7, support is gone.
- - Phone lines are busy; chat tickets take days.
- - We pay over $400/month and saw no resolution.
I have been with a company called DEAR for inventory management, and they got bought out by CIN7. There is absolutely no customer or technical service, support, help - nothing.
Phone? Both numbers: 509-413-**** is busy, and you can't get through. Must not be a working number and 206-580-**** is a general voicemail that goes to neverland.
I used their chat function, and first, it goes to a virtual agent, and then you can connect to a live agent, but you wait for days, and no one ever comes on. I have even created a ticket.
It took them over a week to respond, and they didn't even resolve the issue. When I wrote back, they never responded. I pay over $400 month for this service, and I have never worked with a company that is this incompetent. I need things resolved quickly as it affects our financials, and there is literally NO ONE EVER THERE to email, chat, speak to, so I had to find them on Social Media and comment on their posts to get some answers or responses.
DO NOT BUY THIS SOFTWARE. The software might be efficient, but their customer service is HORRIBLE because there is literally no one there.
On their IG page, I actually see a full staff of people on there. I am not sure if they are fake or if that is real because they never respond to anything!
- Great efficient software
- No support
Preferred solution: Deliver product or service ordered
User's recommendation: THERE IS ZILCH SUPPORT
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTicket #114930
- - Cannot operate since last Wednesday due to software failure.
- - Open ticket with no urgency.
- - Virtual Assistant responds slowly; phone numbers disconnected.
Our business has been unable to operate since last Wednesday due to software failure. I have an open ticket and noone seems to have any urgency on it. Your Virtual Assitant takes and hour to respond to any messages and all your contact phone numbers are disconnected.
- Software support
User's recommendation: Software is good until it breaks and you can't operate your business for a week whilst you wait for someone to take a look at the bugs.
Perth, Western Australia
New account
I need someone from your account team to call me on 040371**** please?
I am based in Western Australia.
Leon
I cannot log into my account?
Cin7 logged me out for some reason and it wont let me log back in....I have reset my password 3 times now and restarted my computer. Your help line on the phone will not assist me. Please help ASAP!
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Great work and interesting services thank you