CIK Telecom
CIK Telecom Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CIK Telecom has a 2.8 star rating from 5 reviews; consumers are mostly neutral with a 60% unfavorable / 40% positive split and medium price level.
Key Takeaways for Future Customers
- Affordable plans and some reliable service reported.
- CIK Telecom reviews show mixed reliability; expect variable support.
- Check cancellation terms before signing.
Negative Feedback / Risk Areas
- Repeated customer complaints about billing, refunds and hidden fees.
- Incompetent or poorly trained customer service and long hold times.
- Intermittent connectivity and device charge disputes leading to collections.
Positive Feedback
Customers note good pricing, occasional stable internet, prompt fixes in some cases, and value the website and reliability.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CIK Telecom has a 2.8 star rating from 5 reviews; consumers are mostly neutral with a 60% unfavorable / 40% positive split and medium price level.
Key Takeaways for Future Customers
- Affordable plans and some reliable service reported.
- CIK Telecom reviews show mixed reliability; expect variable support.
- Check cancellation terms before signing.
Negative Feedback / Risk Areas
- Repeated customer complaints about billing, refunds and hidden fees.
- Incompetent or poorly trained customer service and long hold times.
- Intermittent connectivity and device charge disputes leading to collections.
Positive Feedback
Customers note good pricing, occasional stable internet, prompt fixes in some cases, and value the website and reliability.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Montreal, Quebec
CIK is a reliable company
I found my home did not work and I sent them an email to report this event. Even though it was Weekend (Friday night), CIK responded and solved the problem very quickly (less than 24 hrs).
And afterwards they have called me to confirm that the phone was working. I believe that they have done what they promised to their customers.
Bowmanville, Ontario
Suing for trespassing
I live at 190 Nonquon rd in Oshawa. Telecon is installing bell lines and blocking my car into my PAID TENANT PARKING.
I will be vandalizing the next telecon truck to *** block me in. got it?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI called long ago and the agent L4145 was very helpful while the other Asheboro didn't know or couldn't figure out. Excellent job.
Iwas asking for promotion and other agent couldn't figure out the situation. Please train more knowledgeable agent.
User's recommendation: More trained agent . Right agent. Problem solved
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWifi stopped working
- Internet stopped Monday, and we made multiple calls to fix it.
- A technician was sent, wifi worked briefly before failing, and they want a pricier package.
My internet stopped working monday and I called many times for them to get it fixed. Still, the wifi was still terrible.
Furthermore, they even sent a technician.
The wifi worked for an hour and then it went back to not working. Now theyre trying to make us buy another package that is more expensive for their mistake.
User's recommendation: Be careful they might try to take some money off of you.
Markham, Ontario
Affordable plans and reliable services
I have been CIK for over 4 years. Overall, their pricing is affordable and my service is reliable. The only thing I want to mention is that their fibre internet is not in my area.
- Good pricing
- Stable internet
- No fibre in my area
Preferred solution: No
User's recommendation: Affordable plans and reliable services
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible connection
More down than up with this sorry excuse for an internet provider. Be prepared for vague and incompetent tech advice from India
Be prepared to reboot often. I mean often
Preferred solution: Cancellation
User's recommendation: Stay away
Pissed off ex. client - fullfilling my promise to their billing dept
- Outages last for days; support is poor.
- You must call often and are placed on long holds.
- Billing can't locate paid invoices; returns are charged.
Despite their slogan, they don't care about their customers. They can leave you without internet for days.
You have to call them 100 times, they can put you on hold for an hour in hope you go away. Their support is hardly talking English and incompetent. They don't track what they sold to you and when you are cancelling with them - selling you that device again. Their billing department cannot find paid invoice with the proof of sale, you have to find it yourself.
When you send them their device, pay for the shipping and provide them with the tracking number, in a week you will be charged for that device anyway (even if you prove that it is delivered) and will not get any refund or response! Avoid them at all cost!
- Cheap enough
- Greedy billing
- Incompetent customer support
- Unreliable service
Preferred solution: Nothing, just want to warn other people
User's recommendation: Avoid them at all cost!
Ottawa, Ontario
Cannot get through to cancel
right now I'm just trying to cancel after 11 months of shaky service, but with all their categories, they fail to give a straitforward method !!...ironic for a telecom company!!
Liars and Thieves
- I finished service and returned the device; Ciktel claims I have another device and refers me to collections; I would not use the service again.
I finished my service and sent the device back, but Ciktel is falsely claiming that I have another device which I have never possessed and referring me to collections.
I would never use this service, they are liars and thieves.
- Liars and thieves
Preferred solution: Apology
User's recommendation: Never use Ciktel! Liars and thieves
Mississauga, Ontario
Internet is pure *** ***
your internet is pure dog *** I'm going to swap to Rogers if this *** keeps up
User's recommendation: Don't use Bell internet
Bad quality, bad customer service and hidden fees
- Persuaded by roommate's brother to sign; first year wifi was lousy.
- July cancellation blocked; 21 days' fee; WiFi worsened since trying to cancel.
We were persuaded by my roommate's brother to sign with CIK Telecom and we did. The first year, the WiFi was lousy, but not awful.
When we had to move after a year, I called to sign out of the contract since and we were informed it would cost us over a hundred $ if we cancel before July 2019, so we simply moved. We did pay moving fees and the man came to install our WiFi 20 days after we moved.
This year, the WiFi had been in and out in the front of the apartment (we have a very small apartment, maybe 8m x 3m). We called maybe once in three months the customer service when it bugged for several hours and it can take an hour before talking to someone. The waiting music is very out of tone and it is one song that repeat itself.
This month, we called them to cancel our contract in July and we've been informed we can't cancel it before July 21th and we have to pay the extra 21 days even if they are caused by the fact their employee came late in July to install it in the new apartment and that we move out on July 1st.
Moreover, since we called to cancel, the WiFi quality has been even worse. It bugs now daily.
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Absolutely garbage company . Internet always going out during prime time and like today over 16 hours now.