Andrea W Fjt

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Verified Reviewer
| map-marker The Bronx, New York

My package was left in the lobby on the floor in a public space as opposed to my apartment and cider and their delivery company uniuni is giving me the runaround for a refund

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My package was left in the lobby on the floor in a public space as opposed to my...

Havent got a clue but I never received the package A number of things could have happened like stolen being one

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Haneefah Yxy

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Verified Buyer
|

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Verified Reviewer
| map-marker Dongjak-Gu, Seoul

Cider ruined my dress

Cider ruined my dress
Cider ruined my dress - Image 2
Cider ruined my dress - Image 3
Cider ruined my dress - Image 4
Cider ruined my dress - Image 5
Contains 1 confidential file for company representatives

DO NOT ORDER FROM CIDER.

The quality is cheap. I ordered a corset and the dress I was wearing it with got ruined - the black color transfered and now the dress has stains. They refuse to compensate me for the dress because I did not order it from them.

They do not care about their customers and the behaviour is so disrespectful it's unbelievable.

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User's recommendation: Never ever order there

Haneefah Yxy

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Verified Buyer
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Verified Reviewer
| map-marker Dongjak-Gu, Seoul

Cider ruined my dress

Cider ruined my dress
Cider ruined my dress - Image 2
Cider ruined my dress - Image 3
Cider ruined my dress - Image 4
Contains 1 confidential file for company representatives

DO NOT ORDER FROM CIDER.

The quality is cheap. I ordered a corset and the dress I was wearing it with got ruined - the black color transferred, and now the dress has stains. They refuse to compensate me for the dress because I did not order it from them.

They do not care about their customers and the behavior is so disrespectful it's unbelievable.

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User's recommendation: Never order there never ever order from cider

Hema L Vru

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Verified Reviewer

Hello My order number is 734792**** I returned...

Hello My order number is 734792**** I returned some items on 11 the of December at gls point in Brussels and I have no news at all until now, I can't reach cider either

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Anonymous
map-marker Englewood, Colorado

No phone contact

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Sent email as no phone contact. Tried chat and unable to truly get response or help.

Suspect customer service is a poorly designed AI...

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User's recommendation: Do not purchase from Cider

Karen E Rhh

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Verified Reviewer
| map-marker Raleigh, North Carolina

Can’t reach anyone

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They can't even locate my item that I want to return. There is no phone number either, no response, no help. Non-responsive.

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Loss:
$28

Preferred solution: Full refund

User's recommendation: Do not buyt

Anonymous
map-marker Chicago, Illinois

They will not respond when returns are needed

I need to contact you but you cut me off.I do not know how to reach you.This is the most impossible company. How do I reach you?

I am going around in circles.

I do not use g mail. How do I find someone to assist me with my account?

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User's recommendation: Everything. No customer service accessible.

Maddelyn Emn

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Verified Reviewer
| map-marker Reading, Reading

Stains on order

Cider - Stains on order
Cider - Stains on order - Image 2
Cider - Stains on order - Image 3

I had ordered a new bikini from cider and once it was shipped it showed up and had deodorant marks on the bikini.

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Saralynn Twg
map-marker Idaho Falls, Idaho

I didn't purchase the jacket. All I did was look at the advertisement. Cider billed my credit card for 37.77. I don't want the jacket. Reimburse my credit card now! Monette York 484 W Urcy Belle Apt

You charged my debit card 37.37 without my permission. I don't want the jacket. I was just looking at it.

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Keyri Gmq
map-marker Queens, New York

I paid for merchandise and have yet to receive said items.

Never received item purchased.I am extremely concerned and confused that I purchased an item and have yet to receive said items! Please assist.

Never received items purchased.

I am extremely concerned and disappointed and confused that I purchased a set and have yet to receive said set. Please assist.

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Resolved
Julie J Elk

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Verified Reviewer

Resolved: Expedited shipping

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Updated by user Jul 19, 2024

Look like expedited shipping but still won’t get here in time. Wasted two days trying to get this message to seller.

Updated by user Jul 19, 2024

Still never received an email or text from seller. So disappointed I won’t get order in time for trip.

Original review Jul 18, 2024

Reordered a pair of paints since the first ones were too big (I swear I ordered a small) but I need them for a trip Im leaving for on Monday 22. Is there anyway I can pay extra for shipping to get this b this Sunday? Please feel free to call me 480-335-****

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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Panorama City, California

Love your products

Cider - Love your products

Im trying to order a skirt & dress but I dont have my codes I can use Karla Frazier it doesnt ever show up with my email,my codes & can I have an idea when receive my items. Need by July 18th for an out of town event please

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User's recommendation: Yes always,a nurse at my doctors office shared your company with me

Kimberly W Ipo

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Verified Buyer
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Verified Reviewer

Express Shipping

Contains 1 confidential file for company representatives
Updated by user Jul 19, 2024

Cider contacted me immediately and provided a solution to my concern. I appreciate their prompt and courteous response.

I was concerned about my items being shipped on time before my trip.

They said I will get them next week before my trip. I hope I do!

Original review Jul 15, 2024

I paid for express shipping (15.99) but now I am being told my package will arrive during the time period originally stated for the regular, FREE shipping. I need my purchase quickly!

I am traveling and need my items on the day promised to me (3-6 business days).

This is why I purchased the items. K

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Pros:
  • Cute fashions

Preferred solution: Deliver product or service ordered

Sherin M Siy

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Verified Reviewer
| map-marker Chambly, Quebec

An error in placing my address on the return s

There is an error in putting my address on the retrieval list of an item,So I want to know what happened because I'm about to send the item, but there's a big mistake and I can't.

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User's recommendation: Non

Owl M

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Verified Reviewer

Customer Service Non Existent

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I've been trying to contact customer service about returning some items and I can't reach anyone. There seems to be no one to contact or no way to contact them.

They don't even have a send a message option. The recommendation was to leave this review and hope they get back to me.

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Loss:
$50
Pros:
  • Cheap fast
Cons:
  • Customer service

Preferred solution: Full refund

User's recommendation: Dont shop here unless ur ready to throw away money.

Samantha H Fkg

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Verified Reviewer

Recommendations

This is more of a recommendation to consider. It's simple, just make it so you can share your cart.

That's it. Have a nice day.

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Preferred solution: Just leaving a recommendation

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