Ciate London
Ciate London Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating based on 2 customer reviews. Consumers are mostly dissatisfied with shipping and customer service and ask for delivery of goods or a refund.
Key Takeaways for Future Customers
- Check recent Ciate London reviews before ordering and expect slow shipping.
- Be prepared to pursue a refund if items are not received and emails go unanswered.
Negative Feedback / Risk Areas
- Repeated complaints about unresponsive customer service and poor shipping updates consistent with Ciate London customer complaints.
- High price level, issues with discount codes, and difficulty finding a phone contact increase billing and refund risk.
Positive Feedback
No pros listed by reviewers; product quality could not be confirmed by customers who never received orders.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating based on 2 customer reviews. Consumers are mostly dissatisfied with shipping and customer service and ask for delivery of goods or a refund.
Key Takeaways for Future Customers
- Check recent Ciate London reviews before ordering and expect slow shipping.
- Be prepared to pursue a refund if items are not received and emails go unanswered.
Negative Feedback / Risk Areas
- Repeated complaints about unresponsive customer service and poor shipping updates consistent with Ciate London customer complaints.
- High price level, issues with discount codes, and difficulty finding a phone contact increase billing and refund risk.
Positive Feedback
No pros listed by reviewers; product quality could not be confirmed by customers who never received orders.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Never Received Order (3months later)
- It has been three months since my order and payment.
- I want an immediate update on my order status.
- If no response, refund the order.
It has been three months since my initial order and payment were taken. Where are my products? I would like someone to respond immediately with an update, or you may just go ahead and refund my order.
Preferred solution: Deliver product or service ordered
User's recommendation: Be wary
NO DELIVERY
- Order placed November 25, order #159709US, not received yet.
- No responses to emails about the order status; payment completed.
I placed my order on November 25th..order #159709USto this date I have not received my order nor have my emails been answered as to the status of my order. I am one very unhappy customer as my order has been paid for and I can not get one answer as to what is going on with it
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, England
Order has not been shipped yet almost a month already
- Order placed December 5 and remains in preparing order status with no shipment yet.
- Customer has contacted the company multiple times with no response.
I'm still waiting for my order to be shipped. The order was placed on December 5th and is going through the SHOP app for shipping, but the status still indicates 'preparing order'.
I have written to the company 3 to 4 times now with no response. I want to know what is going on with my order, which was meant to be a Christmas present.
- Dont have any pros right now
- Takes almost a month to ship order and will not get back to any emails and its hard to find a phone number
Preferred solution: Deliver product or service ordered
User's recommendation: Go through a different company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder not received
- Placed order on 22/11; no shipping email, no reply, and no option to speak with a human.
- Reviews mention swift deliveries post date; poor support.
I placed an order on 22/11. I received no email to state it had been shipped, and there was no response to my email chasing it.
Additionally, after managing to locate a customer service phone number, there seemed to be no option to speak with a human. Having checked reviews, there was mention of swift deliveries after the date my order was placed.
Really poor customer support. I'm not impressed.
- Customer support is abysmal
Preferred solution: Deliver product or service ordered
User's recommendation: As I haven’t received my order, I can’t comment on the product. As for customer service… poor.
Saint Helier, Jersey
Not accepting discount code
- Ciate London does not ship to Jersey, Channel Islands.
- One star given despite products being highly recommended.
I now gather that Ciate London do not ship to Jersey , Channel Islands)
Why ever not ???
We have goods from many companies in the UK who are happy to accept our custom.
Can only give one star even though the products are highly recommended
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