Proctor Bsp
map-marker Mahwah, New Jersey

NO DELIVERY

I placed my order on November 25th..order #159709USto this date I have not received my order nor have my emails been answered as to the status of my order. I am one very unhappy customer as my order has been paid for and I can not get one answer as to what is going on with it

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TIMOTHY K Vrj

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Verified Reviewer
| map-marker London, England

Order has not been shipped yet almost a month already

Contains 1 confidential file for company representatives

I'm still waiting for my order to be shipped. The order was placed on December 5th and is going through the SHOP app for shipping, but the status still indicates 'preparing order'.

I have written to the company 3 to 4 times now with no response. I want to know what is going on with my order, which was meant to be a Christmas present.

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Pros:
  • Dont have any pros right now
Cons:
  • Takes almost a month to ship order and will not get back to any emails and its hard to find a phone number

Preferred solution: Deliver product or service ordered

User's recommendation: Go through a different company

Sarah H Pio

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Verified Reviewer

Order not received

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Contains 1 confidential file for company representatives

I placed an order on 22/11. I received no email to state it had been shipped, and there was no response to my email chasing it.

Additionally, after managing to locate a customer service phone number, there seemed to be no option to speak with a human. Having checked reviews, there was mention of swift deliveries after the date my order was placed.

Really poor customer support. I'm not impressed.

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Loss:
$49
Cons:
  • Customer support is abysmal

Preferred solution: Deliver product or service ordered

User's recommendation: As I haven’t received my order, I can’t comment on the product. As for customer service… poor.

Anonymous
map-marker Saint Helier, Jersey

Not accepting discount code

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I now gather that Ciate London do not ship to Jersey , Channel Islands)

Why ever not ???

We have goods from many companies in the UK who are happy to accept our custom.

Can only give one star even though the products are highly recommended

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