map-marker Naperville, Illinois

2014 Honda Accord Car Review

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Do not take your car to church brothers I have a 2014 Honda accord which is worse then when I took it in scratches in the chrome and scratches left on the bumper and this was a return visit because the paint look like *** I do not want to deal with these people again
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Reason of review:
Damaged or defective

Dishonest on how repair work would be done

Church Brothers has auto body people that barely meet the min. requirement for certification. Some of Church Brothers repair people do not even have ASA certification. They have, in all outlets, had a problem with overlooking cracks in metal and using to much paint- possibly to cover up cracks. they do not match colors or sades of color to match the rest of your car. They also seem to have inappropriate or unethical relationships with claims adjustors from some insurance companies. There is a high number of former claims adjustors for some insurance companies now working for Church Brothers. Also, it is interesting that the Insurance companies use the same wording as Church Brothers when a complaint is made. Church Brothers warranty isn't worth the paper wasted to print it. They have former claims adjustors block any attempt to address problems.
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map-marker Decatur, Illinois

Church Brothers promised to fix all damages to my Lexus and failed miserably. Don't trust them.

I took my Lexus SC 430 to Church Brothers in Indianapolis to get fixed after a minor accident. I went there because I was told how great they were. After assessing the damages, I was told they would be able to fix all the damages - including my rims and alignment issues. First of all, it took them nearly twice as long to "fix" my car. I called that morning and was told that my car was ready to pick up, but when I got there that afternoon, I was told that it wouldn't be ready for another week because they had to fix the broken piece to fix the alignment issues. Then, finally, when I went to pick it up the last time, the rims weren't fixed (after I was told they would be). When I said something, they told me that they couldn't fix them and couldn't find new ones. I later had to take them to another rim place that fixed the original ones for me. Church Brothers just didn't want to take the time to do this. To add to it, I noticed that my seat was pushed way back and the adjustment handle had been ripped off. Then, when I turned the car on, my tire pressure light was still on - meaning the tire was either flat or needed more air. When I said something, I was told that they can't fix that. So I had to drive off the lot with my tire almost flat. It is absolutely the worst service I have ever received. I will never take any cars there again. I should have gone to the dealer in the first place.
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