PH k

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Verified Reviewer

A & H Sensitive skin detergent RASH

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they changed the Sensitive skin detergent. new ingred. RASH on lower back. changed detergents. called, they promised $39 refund on 3 large bottles, sent $13. I wrote again. no reply. New ingred is listed as a skin irritant online research. When i first called, they gave me the 3rd degree with 45 min of questions, quite nasty actually. Learning Church and Dwight brands so i can avoid them.
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Loss:
$26

Preferred solution: Full refund

User's recommendation: do not use Arm and Hammer Sensitive skin detergent if you have sensitive skin!

Bruce H Jnd

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Verified Reviewer
| map-marker Carlton, Victoria County

Toppick hair building fibre fail

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The applicator, essential to applying the product does not work. Complained, got another sent, it does not work either. This is a faulty product, it is no good. Try another brand but avoid Toppik, it is a waste of time and money
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Preferred solution: As product is not fit for the purpose, faulty, removed from market, full refund, compensation for time lost, and apology

Tracy T Gin

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Verified Reviewer

Angry and ready to talk to an attorney

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I’ve been using Arm and Hammer products for my whole adult life. Recently I used your scent booster and it ruined approx $1400 in sheets, rugs, towels and some clothing. I sent pictures 4 times gave the names of the stores where my stuff was bought and still it’s like Church and Dwight is making an *** out of me? I struggle to buy nice things since I have had to retire because I was diagnosed with MS with secondary Parkinson’s disease and now all my stuff is ruined and your company doesn’t care!
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Anonymous
map-marker Phoenix, Arizona

Great service and products

I called you folks last week for a problem I had the lady I spoke was very good @working with me I believe her name was carrie jameson she took care of everything problem gone we have been cat litter customers over 20 years and continue using as long as we have cats thank you
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Reason of review:
Good customer service
1 comment
Guest

Have dealt with these people in Australia. They are full of S^^^t

Anonymous

Fountain Pump Review Revisited

This happened over five years ago, and I am amazed people are still commenting about it. From the responses I read, it does seem that this poor treatment was out of character for this business. However, I can assure you that this, unfortunately, really did happen. If the owners had reviewed their computer sales/returns for that day, I am certain they would find this transaction. I am not in the habit of randomly slamming a business for kicks! I am further annoyed that they feel this could be total fabrication. In fact, I am a positive person with mostly positive interactions. This particularly dismal experience was so alarming/shocking, I most certainly felt the need to let others know what transpired. The owners were not on the premises. I know this because the salesman called the owner on the phone and she spoke with me. If they had overheard what happened like the one other customer in the store (who left immediately), I am sure (would have hoped) they would have dealt with this neanderthal of an employee, pronto! I understand that even the best small businesses and restaurants have "off days" and/or ill-equipped employees that can ruin their reputations and I feel this is probably what happened to me.
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Reason of review:
Poor customer service
Keanna Rdj
map-marker Moorhead, Minnesota

Rebate oxyclean

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Rebate sticker for oxyclean laundry detergent was attached to 116 fl oz bottle of oxyclean. I purchased and sent in for rebate. I received postcard stating I had bought the incorrect size bottle and so I would not be eligible for the rebate. rebate was apparently for the smaller size. when I spoke to the rep, and explained the rebate sticker was attached to the bottle I bought, I was told basically "too bad, it is only for the *** ( smaller ) size," I do not recall the exact size I was told the rebate was for. I think this is a very deceptive practice to entice the buyer to buy and the sticker should not have been on the bottle the rebate was not indicated for!
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Loss:
$11
Pros:
  • Product itself
Cons:
  • Deceptive advertising rebate on product
Reason of review:
deceptive advertising and poor customer service. Product itself is good quality

Preferred solution: Full refund

1 comment
Guest

Assume the company will try to deny your rebate from the start; always read the fine print, send the correct stuff required for the rebate, and make copies of everything before you submit your claim. Most people don't think it is worth the time on a followup call to customer service when they get rejected in error or forget about their rebates so don't think anything of a missing check--fine to be that way if you are making over $60 an hour at your job; I'm not earning anywhere near that, so it's worth the time to me to get what I am entitled to as that's usually what it breaks down in hourly pay to sit on the phone a few minutes or compose a polite email to rectify the situation.

Annaly Nan
map-marker Grand Rapids, Michigan

dark clothes are ruined with XTRA Brand Soap

washing my dark clothes at home .using xtra brand detergent soap . clothes came out of washer like they had bleach poured on them. my dark's had white spots and discoloring on all my dark clothes .they are wrecked..i called the company .and all they said was they'd offered to replace the laundry soap .which cost $6.00 and change .big freaking deal..***'s so much for the consumer having right's for something they used and there stuff got ruined .i will nether buy any product with there name on the bottle again..i will use tide from now on ...
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Loss:
$50

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