Chums UK
Chums UK Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
3.0 star rating from 4 reviews; 50% would recommend. Consumers are mostly neutral. Review authors value diversity of products and location and report medium price levels. Recent Chums UK reviews mention delivery care, missing confirmation emails, and mixed customer service experiences.
Key Takeaways for Future Customers
- Check order confirmation and email after purchase to avoid confusion.
- Inspect delivery placement and request careful handling for safe delivery.
- Be prepared for varied customer service responses when chasing orders or account issues.
Negative Feedback / Risk Areas
- Recurring customer complaints about missing confirmation emails and poorly left parcels.
- Reports of billing issues and duplicate charges and difficulty obtaining refunds.
- Account access and phone response problems when chasing missing parcels.
Positive Feedback
Some customers had issues resolved and described staff as helpful; product variety and convenient locations are valued.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
3.0 star rating from 4 reviews; 50% would recommend. Consumers are mostly neutral. Review authors value diversity of products and location and report medium price levels. Recent Chums UK reviews mention delivery care, missing confirmation emails, and mixed customer service experiences.
Key Takeaways for Future Customers
- Check order confirmation and email after purchase to avoid confusion.
- Inspect delivery placement and request careful handling for safe delivery.
- Be prepared for varied customer service responses when chasing orders or account issues.
Negative Feedback / Risk Areas
- Recurring customer complaints about missing confirmation emails and poorly left parcels.
- Reports of billing issues and duplicate charges and difficulty obtaining refunds.
- Account access and phone response problems when chasing missing parcels.
Positive Feedback
Some customers had issues resolved and described staff as helpful; product variety and convenient locations are valued.
Paisley, Renfrewshire
Very unsatisfied customer
- - Catalogue prices cheaper than online.
- - The staff couldn't match the discounted price by phone.
- - Promised a Monday call but none came; wasted time.
I tried to order on Sunday & the items were cheaper in a small catalogue than online I phoned & the lady i spoke to could not give me them @ the discounted price so she said someone would phone me Monday & would be able to do that I have had no phone call from your company I feel that it is not good enough & have wasted my time trying to place an order with you.
I have been trying to get someone (anyone) to contact me to discuss a missing parcel.
An order which was badly left in full view on my front doorstep disappeared before I had arrived home.Just hope and prayJust
User's recommendation: Just hope and pray the deliverymen you get is a bit more careful about how safe the place he/she leavesit.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSatisfaction
Very helpful and understanding of my situation and it was resolved yesterday. And I have since had updated information
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWill not accepu email address
The company is a scam. They have taken money twice, I cannot access my account, will not accept my email address, and I cannot get through on the phone.
Preferred solution: Full refund
User's recommendation: Woold not touch or reccomend
Mix up with unwanted parcel
- - Returned Silver Reed typewriter via Amazon; £405.40 refunded in Oct.
- - Arrived 11 Jan 2024 with paperwork directing return to Chums; arrange collection.
None at the mI returned an unwanted silver Reed electronic typewriter to Amazon where I purchased it from in September last year 2023 having previously spoken to a gentleman at Silver Reed at Chums and tried to return it to them.
Was advised as Id bought from Amazon i had return it to Amazon which I did and Amazon refunded me my £405.40 in October.
Today 11 January 2024 this typewriter has been delivered to me with paperwork inside the rather battered box now which states I must return to seller, you, Chums.
I am nearly 80 years old and cannot drive so this is extremely awkward and difficult for me to do.
Would you Chums please arrange collection of this item. There is no money or charges involved as I already paid for all that for previously returning the item to Amazon as advised to do so,
Please contact me asap.
Mrs Janet Densham
User's recommendation: None at the moment till matter resolved
Southport, Sefton
Ordered the washable duvet set unsure if you have my correct email
Wondering if you have my correct email from my order this morning , As havent received a confirmation email from you my email. Slopingelms@***.com. Thank you my name Vivienne Cochrane
User's recommendation: Just to get an email confirming order, l still haven’t had confirmation of order.
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