Chuck Stevens Ford Reviews
2 TOTAL REVIEWS
They really act like they don't want your business. Salesman were all texting or playing on their computer and ALL were way to lazy to get up and assist me. With such a piece of s%*# dealership you would think they would be trying to sell something. Wrong...
Reason of review
Poor customer service
Chuck Stevens & Trevino Grace are WORTHLESS
I went into Chuck Stevens to buy a Ford F-150 with my partner, I am a teacher and she owns her own business. We meet Trevino Grace, drove and bought the truck. We are not rich, but we did pay cash and we have saved well for our future. While we were finishing our paperwork Trevino asked what we thought later were inappropriate questions about our finances. Well we found out REAL quick why he was asking. About 2 weeks after buying our truck he called and asked to borrow several thousand dollars from us. Giving us this hard luck story about life, so I said let me talk it over with my parnter and I'd like to speak to Chuck Stevens and I'll get back with you. Wow, that ended that conversation real quick, he said please don't call Chuck and hung up the phone. I called and spoke to a sales manager at the Ford store and he said he would speak to Trevino, and that he knew he stole from Chuck, he had caught him several times and he has stolen down payment from customers, but he had never heard of him actually calling up customers. When I asked him why he still worked there, I was told Chuck would not let him or any other manager fire him. He believed Trevino either knew something on Chuck or I got the impression he 'supplied' Chuck with something important to him. Well, I, my partner, co worker, nor ANYONE I can reach will EVER drive to Bay Minette Alabama to buy from any Chuck Stevens dealership.
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Chuck Stevens Ford