I am so DISAPPOINTED and FRUSTRATED with Chubby's Restaurant of Cockrell Hill!! This Sunday was my 1st ( and maybe LAST HORRIBLE visit), due to 39+ min wait for 3 meals and incredibly Rude and Demeaning behavior of onsite "manager" Ellas! Arrived onsite a little after 11:30 with brother, friend, and 7mos baby -told it would take 15 min for seating and it did - we were seated in booth by window, given a high chair -after 3-4 minutes met waitress "Megan" took our group drink orders.. few minutes later took our meal orders. the 3 of us talked, drank our drinks, and waited. 10 min.. 20 minutes.. 30 minutes... Finally after having waited 15 min to be seated and more than 39+ minutes for 2 breakfast/1 chicken breast meals to be cooked, everyone was really frustrated and HUNGRY. I quietly asked to speak to manager, 4-5 minutes later .. a female in black tshirt/pants covered in flour comes from kitchen to our table and without introduction, places receipt held in hand to show a "simple" 20% comp ($5) -WITHOUT even talking to us. I was, to say the least, very put off. I introduced myself, asked for her name "Ellas" but as I attempted to speak with "", there was a visible change in her tone and body language. Ellas became very defensive, crossed arms/voice became louder -she stated it was NOT her fault that we came on a "Busy Sunday" and said these was "no guarantee of cooking time or serving time and she did not have to explain why people who came after us had been served and left as we still waited". she went on to state she" felt 35+ minutes was acceptable wait to her" " wasn't going to let us ruin her day" "NO other discussion or discount would be considered" and if we had further issues to call her manager's, then walked away to get their info. HOW RUDE and humiliating! For my entire discussion, I was polite and never raised my voice; but, Ellas was immediately rude and condescending. So much so, my brother became angry, another customer offered their apologies for our situation, everyone gathered their belongings, and we left without eating. **Honestly, I was so appalled by how I'd been treated -WORST CUSTOMER SERVICE I'D (No.. WE'D) EXPERIENCED IN YEARS, that as soon as I was back in my car, I searched the net to get corporate office # but ended up calling Plano location for #; there I was told by shift manager that she'd forward info to her manager and owner George would follow-up ASAP.. I gave my info, we all left site..I followed up via email and phone with managers/owners Peter, George, and John Touris TO NO AVAIL... just flowery EMPTY promises to do better, train their manager, and compensate my family "in some way".. TO DATE, 10 MONTHS LATER AND STILL NOTHING!!!