New Reviewer

Most horrible experience for new mom

My daughter went in to labor and delivery on Tuesday, July 11, 2017 with the hopes of having the perfect delivery, nope. The nursing staff at this hospital is the laziest I've ever seen. She was asked why she was in labor and delivery by the first nurse. I was adk 2 more times by the staff of the hospital. Is there another reason why someone goes to labor and delivery that I'm unaware of? They made her sit in the waiting room for a room to be cleaned. When she was finally in her room, the nurse checked her and she was dilated to 1. After 2 hours we went to get a nurse because she was screaming in pain. The first nurse that came was unable to find her cervix so she called in another nurse. All *** broke loose. They couldn't find the baby's heartbeat and my daughter was in distress. She ended up having an emergency c section. This was not how she planned in having her first child. Then, the nursing staff in the post partum, were just as lazy and uncaring. I spoke with the Director of Nursing for the labor and delivery and she was more upset that someone cursed during the c section than anything else I told her. My daughter's Dr couldn't explain what happened and why she had to have a c section. My daughter and granddaughter are doing well, but I just don't want anyone else to have to go through what she went through. It was heartbreaking.
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ID
#1074686 Review #1074686 is a subjective opinion of poster.
Location
Lake Charles, Louisiana
Service
Christus Health Nurse
Reason of review
Poor customer service
New Reviewer

Resolved: NEVER Give Christus Health Insurance Your Bank Information

NEVER Give Christus Health Insurance Your Bank Information
Christus Health Insurance withdrew $1217 from my account IN ERROR yesterday, 5/16. I spoke with customer service and was told it would be fixed within 24-48 hrs (which is bad enough). As of this morning I had not gotten my money back, though my $265 monthly payment check has been cashed. Now they are telling me it’s going to be 5-7 days to get my $1,217 back. Taking $1,217 could result in hundreds of dollars of overdraft fees. This is not just “inconvenient”. What if my rent check was due? What if I had an emergency? What if I need to buy groceries? I've only got about $100 left in my checking account after this fraudulent charge. I have emailed them asking to a) Give me my money back NOW. b) Delete every piece of financial information they have about me in their accounts. I do NOT want these people having access to my bank account. No one has replied. I hate sounding like a ranting lunatic, but for a company to take $1,200 out of your bank account IN ERROR and then not put it back for 5-7 business days is disastrous for some of us. Never give these people your bank account info. When I spoke with the first customer service agent, she immediately recognized my problem. Apparently it happens frequently.
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Resolved
ID
#849601 Review #849601 is a subjective opinion of poster.
Location
Santa Fe, New Mexico
Service
Christus Health Health Insurance
Cons
  • Being wrongly charged 1200
Reason of review
Fraudulent charge
Loss
$1200
Preferred solution
Full refund

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