Anonymous
map-marker Galesburg, Illinois

Cancel

Cancel order 16652**** it was placed on Sunday and I couldn't cont act anymore to cancel it... because customer service is closed on Sunday at cj banks company.

View full review

User's recommendation: Don't place orders on Sunday when Cust service is closed, and you can't reach anyone to cancel an order.

Azia Lnl

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Sandpoint, Idaho

Terrible customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Christopher And Banks - Terrible customer service

They sent me someone else's order. They asked that I return it, pay postage (yes!) and that I'd get reimbursed.

Well, that wasn't true. They would only give me credit towards a future purchase. I could get nowhere with Customer Service. I asked that a manager call me.

No one called, and repeat calls got me nowhere.

I will never shop with them again. I was a long loyal customer.

View full review
Carolynn M She

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Springfield, Pennsylvania

Not able to return

Christopher And Banks - Not able to return

I purchased cardigan sweater, not realizing that I had purchased same sweater last spring. I bought the second one in Fort Wayne at the store.

When I discovered that I had two sweaters, I called and found out that the policy is 30 days.

I am just over that amount of time. I dont need a refund , just a store credit.

View full review

Preferred solution: Due bill or refund

User's recommendation: Be careful! Make sure you understand any inflexible rules.

Lynette H Bei

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Twin Falls, Idaho

Sent pants in for exchange..never received notice of receiving them or got exchanged pants

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I ordered 2 pair pants under Lynette A. Hall, too big so returned pants to exchange sizes and have not received exchanged pants or any notice??

Ordered first pair on May 2...returned in July.

They have been paid for by credit card $58.24. Please advise.

View full review
Loss:
$58

Preferred solution: Deliver product or service ordered

Deni S Ihs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Plano, Texas

How can I get you to honor your clearance price on the item I ordered?

I ordered clearance items, but one item was billed at the original price. Customer service was not able to help.

View full review
Lynda A Eyk
map-marker Edgartown, Massachusetts

Transaction

I had noticed that the Christopher had charged me half of the cost of my booking. It was not stated clearly anywhere that they were going to do this.

They also charged me two $25 cancellation fees where it says free cancellation. This situation has become very problematic. It made the check for my wedding reception bounce and I was charged a $37 overdraft fee from my bank and I will more than likely be charged from the place of my reception as well.

I am STILL waiting for the two $25 cancellation fee refunds. They have refunded the larger amount but still not the cancellation fees they said that were supposed to be free.

Very disappointed customer,

Lynda Arcidiacono

View full review
Loss:
$87

Preferred solution: Full refund

Nicole H Uay

Return an item I didn't purchase!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Received an item I did not buy online. Now I am stuck paying shipping to ship this item back.

Im no longer going to shop CJB. Why should I have to pay to ship something back that I didnt even order?!!

View full review
Loss:
$29
Pros:
  • Nice clothes for women
Cons:
  • Losing money using online services

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t shop there.

Ruth L Tpf
map-marker Owego, New York

To tell about my shopping to day

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

very delightful shopped at the Oakdale Mall Johnson City NY 13790 Connie and Maria were very helpful.Sure wouldS

View full review

User's recommendation: shop there!! Hope they never leave this area

Marilyn M Kpv
map-marker Noblesville, Indiana

They do not honor their own coupons

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Christopher And Banks - They do not honor their own coupons

I just went into Christopher and bank and tried to use this coupon. Was told “corporate” just Decided not to honor this coupon.

They have just lost me as a customer!!! More than half my wardrobe has C&B labels.

Also is that the type of shoddy store River Town Mall has as a renter!!! Shame on you all!!

Is B& C following the failed tactics of Sears!!!

View full review
Reason of review:
Poor customer service

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article