New Reviewer

Service Department

Had a good experience with the sales staff on a used truck except they sold me a truck that didn't pass inspection from their service department. I didn't realize it till I went to get the plates. They fixed it but then started having other problems that they said they fixed but didn't after reviewing what they did. They said the VCT's were bad but didn't replace them now I have to spend over a $1000.00 to fix a problem they should have fixed. I suggest having your service done somewhere else.

User's recommendation: Be careful of they're service department.

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ID
#1871865 Review #1871865 is a subjective opinion of poster.
Loss
$1200

Chris Auffenberg Ford installed used parts

CHRIS AUFFENBERG FORD INC 5840 Highway 100, Washington, MO 63090 FORD DEALER INSTALLED USED PARTS!!! They installed a used timing chain on my Lincoln LS and told me it was a new timing chain. They only replaced the guides and tensioner. I told NOT to use ANY used part; new timing chain, gears, water pump, etc. Charged me over $3,000 service charge and took the car back to them in 2 days as car barely ran and engine was tapping. The tore down the engine and said, "Oh, the tensioner was bad." Bull the tensioner was USED! And the used timing chain lasted about 3 weeks (it was parked at the airport almost the entire time). It really only lasted 4 days of use. They've re-done the work 3 times now! $3,000 to be defrauded by a Ford dealer! Service manager Jeff has lied the entire time. Ford dealer RIPOFF!!
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ID
#266010 Review #266010 is a subjective opinion of poster.
Location
Herndon, Virginia

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