New Reviewer

STAY AWAY FROM THIS AND THEIR AFFILLIATE

I have been searching for a hottub for a while when I came across this site. Their sales people are real smooth talkers but as soon as money is exchanged it turns into a nightmare. First it is very very hard to get through to anybody, then they keep making excuses as to why the delivery date keeps getting pushed back. First off when you order a tub they contact their distributer in china so there is your first wait time, then it comes to their store in California (supposedly), Then their shipper only comes once a week for pickup but there always seems to be an excuse for that week why it was not picked up so you wait again for another week and then get another excuse. I finally had enough and am now attempting to get a refund...yet another nightmare. The "BOSS" said sure no problem we will refund in 3-5 days to then now it is we need to wait for an approval to get your refund but with no time frame for this to happen. Now when I do get through to someone after numerous calls the "BOSS" seems to never be available SHOCKER!! and the reps says to email him or leave a message for him. I have many times and I have gotten no response from him. I am still trying though. Please I warn you if you click onto a site for a hottub or other household goods and a chat window starts going across your screen IT IS THE SAME COMPANY as they have a few different names and sites.. For your own sanity get off the site and do not talk to them. I know the temptation for a beautiful hottub or household item for a cheap price is great but the hassles and the potential ripoff is even greater trust me!!!!
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1 comment
#713309

The owner (aka Boss) is none other than Steve Barbarich. aka Jack Winston, His name is plastered everywhere and he is very well known with the San Francisco District Attorney's Office. With nearly 250 cases filed of Internet Fraud, you should add yours to the mix. This guy is the worst of Internet Cons. BUsiness names to look up... Choose Hot Tubs Direct, Direct to Home Appliances, Choosedirect, HomeGoodsStoreCo.com. He is based from this address...

767 Bryant St. #201, San Francisco, CA 94107

Maybe a visit is in order.

ID
#396095 Review #396095 is a subjective opinion of poster.
Location
Albany, New York
Loss
$3600
New Reviewer

Http://choosehottubsdirect.com is aweful!

As an avid bargain shopper, I was impressed with the reasonable hot tub prices of http://choosehottubsdirect.com/ when compared to local showrooms in our area. They are endorsed by the Better Business Bureau so I did not hesitate to order a $5,000 hot tub from them. It all went downhill from the minute the money exchanged hands. Delivery took 24 weeks rather than 8-12 weeks. The company did not even have the courtesy to inform us of the delay, we had to call them! Then, we finally receive the tub and it overheats to 135 degrees Fahrenheit the first day. We had it set at 105. We have children and this could have been fatal. We called to report the problem and the company said they would take care of it. Two weeks later, we had to call and email again. A month and a half later, we receive a box of replacement parts and have to hire someone ourselves to install them. The hot tub malfunctions again in a week. The whole control panel is broken. Also, the stereo and speakers stopped working properly. I can bore you with the rest of the details but it will just *** me off even more. Basically, we are screwed. The BBB contacted the company numerous times and they just keep sending us parts. I paid $5,000 for this hot tub with hard-earned money! I want a *** refund and they will not give it to us. We have yet to even receive the pillows for the headrests listed on the original invoice! It has been 5 months since we received this over-priced pond and we have yet to be able to use it on a regular basis! Do NOT buy from these crooks! Their prices are so low because they sell JUNK!
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ID
#171406 Review #171406 is a subjective opinion of poster.
Location
Chesapeake, Virginia

About

ChooseHotTubsDirect Privacy Policy
The Client's privacy is very important to choosehottubsdirect.com The following outlines ChooseHotTubsDirect's' privacy policy. IP addresses are used by The Client's computer every time The User of Website are connected to the Internet. ChooseHotTubsDirect are committed to keeping The User's e-mail address confidential. Website will use The Customer's e-mail address solely to provide timely information about . Website will maintain the information The Customer send via e-mail in accordance with applicable federal law. If The Customer do not agree with any of these terms, The User of Website are prohibited from using or accessing this site. Republish material from ChooseHotTubsDirect's' website without prior written consent. Sell or rent material from Company's website. Reproduce, duplicate, create derivative, copy or otherwise exploit material on ChooseHotTubsDirect's' website for any purpose. Redistribute any content from ChooseHotTubsDirect's' website, including onto another website. The User of Website must not use Company's website to send unsolicited commercial communications.
To read more: http://choosehottubsdirect.com/privacy-policy/
Summary

ChooseHotTubsDirect is a provider of tubes and everything connected with it. By the way, this firm can offer direct factory prices to the clients. It offers the following range of products: spa covers, hot tub covers and additional accessories. In the catalogue of the items you will find such famous brands: Island Spas, Heavenly Spas, Dream Maker Spas, H20 Fitness Spas, Paragon Spas and Raindance Spas. Also there is a nice system of discounts that can help people to acquire tubs or spas from luxurious to portable. The company has certifications and gives warranties.

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