Choice Ticketing

Choice Ticketing is complicated and most of the time I have to reboot my computer to have anything work. When I'm on with the support team, they always tell me to do this and it seems to work.

For an expensive solution, I shouldn't have to keep rebooting my computer.

I have had nothing but trouble with this system and they always seem to keep trying to fix different sections of the CRM which in turn, breaks other sections of the site. I don't believe this software is worth what they are asking, as a matter of fact, even if they offered it for free I would hesitate recommending it to others.

I run an ticket agency and was looking for a cost effective solution for my customers. I was sold with the webinar and our scheduled calls, they had a very unique, easy to use, innovative system I thought. I didn't realize it back then, but they were very picky on what they showed and how they showed it, that should have been my first concern.

I later signed on with them and guess what? Most of the modules and functions I needed to run my business effectively did not work either consistently or effectively; some examples of this were: billing performance issue, database migration issue, seating chart issues, etc. Basically, it was too slow, or didn't do things the way it was suppose to, at least from the presentation.

I was hesitant in using a small company and even paid an extra "dollar" to help them out and use a smaller company but I was very unhappy with my experience and had to let them go. I should have taken more time to read reviews...

Choice Ticketing (AKA Choice CRM) is an incredibly hard company to work with. I say work with because in this field, you are required to have a certain level of collaboration with the support team and your plans. I had a few "on sales" and I'm required to call them when we reach a specific number.

I can't understand why Choice CRM can be so slow at random times of the day, even with one user!! I can't understand why I find areas of the CRM which does not work! It seems like they are always on red alert due to the type of excuses I get and the avaliability.

For the money I am currently paying, this is not worth it! Their servers are poor, they cut every nickle and dime they can and almost impossible to get a refund for anytime down or bugs I experience.

Choice Ticketing gives a great presentation and the prices aren't bad, but as soon as you are on contract, customer service goes down and excuses start coming. Please be careful when using Choice Ticketing!

I was so impressed with Choice Ticketing in the beginning! They had a great interface and a lot of tools that Brian showed me. Brian was such a great, fun guy to talk with!

The first time I used Choice Ticketing, the transactions were not working which made me lose a lot of business that week while I had to wait for them to get it done. Since then, I have seen many things broken on their "ChoiceCRM" such as the migration tool, the contacts, setting up an event, etc., the list goes on and on. The problem is I'm stuck with them on this contract and I seem to not be getting any help at all now that I'm locked in.

I should of read all these other reviews before going with Choice Ticketing.

Has anyone else had a problem with Choice Ticketing in Boulder, CO? I have heard constant stories of Choice Ticketing either ripping off their employees or clients leaving Choice Ticketing do to problems, customer support, etc.

I'm wondering if anyone else is having problems to determine if I should use them or now.

I have heard about terrible lag issues on the system, as well as threats and unprofessional customer service. I have also heard they have a great product but just not ready for production due to bugs. I also heard they outsource and a few other concerning things that could be the reason for a lot of things.

I am just curious if should use this company or not. If not, what other venders should I look at?

I have been told Choice Ticketing would be the best system for the money. I ran into many bugs in system that I and my employees use EVERY DAY! When we had a huge sale for our events, the system was VERY VERY SLOW!! I'm very upset with them! When I called them, I got a round of excuses!

Choice Ticketing is quite young in regards to how it treats it's customers! It's difficult to talk with the support "kids" and when I finally got through with Robert, their upper management, he really didn't help with anything and just played the it could be my fault game.

They have cost us business, they have made us look terrible! DO NOT USE THESE PEOPLE!