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I recently had a negative encounter with the Quality Inn in Waynesboro, va. I booked on line with my credit card on 10-21-16 for stays on 11/9/16-11/10/16. Asked for early check in an was told no problem Arrive at 9:30 on 11/9 and was told I was required to wait until 2:30 as they never allow check in prior to 2:40. I cancelled and then stayed at Comfort Inn in Waynesboro. Quality in said no problem with cancellation yet when I received my...
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1.0
#966657
First impressions are important! After checking in, I asked the front desk attendent, where the closest e-cigarette store was. She asked her coworker and replied "in front of Hancock Fabrics, at exit 4" I asked if she knew the name of the store, she curtly replied, "I have no idea" A well trained staff member would have asked me if she would like me to look up the address of Hancock fabrics. When I went to yhe fitness room, the only machine I...
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2.3
I didn't like
  • Lousy customer service
  • Customer service attitude of staff
#963349
We had a problem with a stay at a Rodeway Inn in Austin, TX. I contacted "guest relations" through email. I received a "oh, so sorry" response and a promise that the property manager would be contacting me within 72 hours. Three days came and went with no contact. I sent an email reply to guest relations that I had not been contacted by the Austin property. No response. A day later I sent another email. No response. A day later I requested to be...
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2.5
I liked
  • Locations
I didn't like
  • Lousy customer service
#930039

Other product Review

#662974
Imident rudeness not people person no apologies no sure franklin people Please help with this person Jeffery s martin Gp jsm05230
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Please forward to the relevant department. My wife and I stayed at the QUALITY INN & SUITES AT METRO CENTER at the 9455 N. Black Canyon Highway, Phoenix, AZ, 85021, US location on Tuesday, February 23, 2016 for one night for my birthday. We stayed in a Suite, 1 Queen Bed room - Non Smoking. When we arrived at 6:30pm, the check in desk was empty with a sign stating that they desk person would be back in 15 minutes. 25 minutes later she (Richelle)...
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Anonymous

Anonymous I'm suprised you found a hotel for $60 in Phoenix. While you have valid complaints about the website being incorrect you seem to be nitpicking. They didn't wish you happy birt...

1.9
I didn't like
  • Customer service
  • Dirtyness
  • Hotel room
#800294
The Quality Inn in Staunton, Va and Trip Advisor have lied to us, and are scamming the public, about false positive reviews on Trip Advisor website. Quality Inn and Suites in Staunton, Va, a Choice Hotel, claimed to be a smoke free hotel and newly renovated. They are neither, so we requested a refund for the last night and were denied. They received a well deserved negative comment on Trip Advisor, which could have been taken as constructive...
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Anonymous

Anonymous I agree with the previous commenter, if he tries to sue you let him. If your review was true and your issue documented, in other words it's something you brought to management...

Iggyearl

Iggyearl I'm a little confused here. If your review of the hotel was accurate, you have no need to remove it. Additionally, TripAdvisor only did what you requested. Where did they g...

1.0
I didn't like
  • Fraud
#721585
whoever run this property did not know how to stay clean just want to make money & let people go to ***, do not want to stay again and never recommend anyone to stay in this motel whoever run this property did not know how to stay clean just want to make money & let people go to ***, do not want to stay again and never recommend anyone to stay in this motel whoever run this property did not know how to stay clean just want to make money...
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1.0
I didn't like
  • Will never go
#701587
Are you that desperate to keep such trash like Jill Barrick from San Antonio Texas? It's a white woman asking! I have nothing else to add so to make it a 100 words, I'll repeat it. Are you that desperate to keep such trash like Jill Barrick from San Antonio Texas? It's a white woman asking! I have nothing else to add so to make it a 100 words, I'll repeat it. Are you that desperate to keep such trash like Jill Barrick from San Antonio Texas?...
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I didn't like
  • Will never go
#696171
Comfort Inn, Nags Head, NC charged me for an Ocean View room. When I opened the door, all I could see was the wooden fence surrounding the pool. Couldn't leave my curtains opened because everyone walking around the pool was looking in the window. Not one shred of privacy, and certainly no ocean view. Complained to the front desk and was told "We are full". Next day complained again, they moved us to another room, but gave no compensation...
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Was supposed to receive enough points to get a free night's hotel, but due to the company's mistake I came up just short and was unable to book for the time & place I needed. The company added points to my account to make up for this differential, but too late for when I needed them to make this trip's hotel night. So they offered me a gift card for my inconvenience. I was asked to wait a month for this, and did. When I called to follow-up I...
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1.0
I didn't like
  • Being given the runaround to avoid my reward
  • Being given the runaround to avoid paying what was owed

Contact Choice Hotels International

Headquarters Address:
Choice Hotels International
6811 East Mayo Blvd., Ste. 100
Phoenix, AZ 85054
Phone:
(800) 300-8800
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Choice Hotels International Recently Discussed

 
I was getting a room from out of town, Bradenton. Me and my fiance picked the hotel, because we could check in early.The woman at the front desk was rude to start off with,she put us in the front of the hotel, from the hours of 3am to 4 am was a nightmare, there was an adult entertainment establishment next door, and rooms were being rented to the woman and men in the club, I never complained but I think it is not suitible for a faimly, but more...
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